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Ourisman Mazda of Rockville - Service Center
Rockville, MD
113 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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113 Reviews of Ourisman Mazda of Rockville - Service Center
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August 31, 2022
Great Service with a smile! Ourisman Mazda of Rockville excels in customer service. The staff is kind and helpful and ensures that my car needs are well met. I can count on Ourisman Mazda of Rockville excels in customer service. The staff is kind and helpful and ensures that my car needs are well met. I can count on this dealership to provide great service with a smile! Special thanks to: Nate Rob Tarique Anthony Shadi Joe More
by Kimberly
Employees Worked With
Nathan, Rob, Tarique, Shadi, Anthony, Joe
July 21, 2021
They told us our 2012 Mazda was not worth repairing and had no trade in value then charged us $185 for the diagnostic. I will never buy a Mazda again! had no trade in value then charged us $185 for the diagnostic. I will never buy a Mazda again! More
by Nomoremazdas
Employees Worked With
Scott
April 26, 2021
Gustavo Castro and the service team at Ourisman were great — professional, efficient, and clear. They scheduled my appointment quickly and handled everything well. I would highly recommend them. great — professional, efficient, and clear. They scheduled my appointment quickly and handled everything well. I would highly recommend them. More
by Susan
Employees Worked With
Gustavo Castro
April 08, 2021
First time customer, terrible customer service. Too many things went wrong. The collision department was great. It was an experience never to be forgotten. Thanks things went wrong. The collision department was great. It was an experience never to be forgotten. Thanks More
by Mr. Royal
Employees Worked With
Nick, Chuck Devault, James Gardner
February 27, 2021
Reliable and, for me,conveniently located. My highest rating would go to Ali Hatam. He has sold two CX5's to me. He has also provided several after purchase service. Overall, the service department is ef rating would go to Ali Hatam. He has sold two CX5's to me. He has also provided several after purchase service. Overall, the service department is efficient, providing timely results. More
by ardisandal
Employees Worked With
January 13, 2021
The dealership does not have a working phone system. The service person who helped me suggested several expensive "dealer-recommended" services but admitted that these were not actually recommended by Mazda service person who helped me suggested several expensive "dealer-recommended" services but admitted that these were not actually recommended by Mazda. He could not explain why the dealer recommended them. After 6 hours I had not heard back and tried to call the number in the text to get an update. It turned out to be a non-working number. I did not get a response to the text I sent. When I finally got through the service person didn't seem the least bit concerned that he gave me a non-working number and only said "it's not my fault". He never called back to let me know my car was ready. More
by JLDC
Employees Worked With
Service department, Kenny
January 12, 2021
Great customer service and friendly approach! I was offered a shuttle ride back/from home. This was my first service visit and was overall a great experience. offered a shuttle ride back/from home. This was my first service visit and was overall a great experience. More
by Nahuel Velazquez
Employees Worked With
Jesús Santanilla
November 10, 2020
Did a great job with the service. Found out it had a safety recall and needed more than a day. Gave me a nice loaner. Car was well taken care of and the retailers also did a great job with it. I got the safety recall and needed more than a day. Gave me a nice loaner. Car was well taken care of and the retailers also did a great job with it. I got the car back looking like and running like new. More
by rgreen291
Employees Worked With
Jesus the service writer, Kevin Green technician
