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Ourisman Mazda of Rockville - Service Center

Rockville, MD

4.5
113 Reviews

113 Reviews of Ourisman Mazda of Rockville - Service Center

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February 01, 2024

The dealership has always been thorough in inspections, and the staff are consistently clear and concise in explaining what has to be done right away, and what could be put off. I trust them completely. More

by markferebeesmith
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Feb 15, 2024 -

Ourisman Mazda of Rockville responded

Thank you so much for your 5-star review, markferebeesmith! We take genuine pride in the excellent customer service we provide, and we're thrilled you experienced that during your recent service visit. Glad to hear our team thoroughly inspected your Mazda and took the time to explain the repair process. We're grateful for your trust and will be sure to keep up the great work. Thanks for supporting Ourisman and enjoy the rest of your day! :)

January 12, 2024

Josue Parada was my service provider and was very courteous and helpful during my visit for an oil change. This plays an important role when I decide where to take my car for maintenance and repairs. More

by Anetra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue Parada
Report | Print
Jan 19, 2024 -

Ourisman Mazda of Rockville responded

Thank you, Anetra, for taking the time to leave a review! We're thrilled to hear about your positive experience working with Josue at Ourisman Mazda of Rockville. Glad they were courteous and professional throughout your service visit. We'll be sure to pass your kind words on and tell them to keep up the fantastic work. If you or your Mazda needs anything, we're here anytime! Thank you for supporting us and enjoy the rest of your day. We look forward to your next maintenance visit.

January 12, 2024

This rating is for the dealership as a whole, not of the individual I dealt with directly for the most part. More

by salangrant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J. Parada
Report | Print
Jan 19, 2024 -

Ourisman Mazda of Rockville responded

Thank you very much for your 4-star review, salangrant! Excellent customer service is our top priority, and we're grateful you experienced that during your recent service visit. If you have any feedback for how we can make your next visit a 5-star one, please reach out to our General Manager, Loc Truong, directly at Loc@OurismanCars.com. He will be grateful to address any concerns you had regarding communication and workmanship. Thank you for your business and take care!

January 08, 2024

Excellent service, anticipates my needs, treats me like my time is valuable. If they don’t know the answer, they find out. They don’t make promises they can’t keep. Parking is at a premium but the staff is More

by acmorris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue
Report | Print
Jan 19, 2024 -

Ourisman Mazda of Rockville responded

Thank you for the 5-star review, acmorris! We're delighted to hear about your positive experience working with Josue and the rest of our team. Glad they anticipated your needs, answered your questions, and respected your time. We'll be sure to tell them to keep up the great work. Thanks, too, for your feedback on the video review while your Mazda was being serviced. If you or your vehicle needs anything, we're here anytime. Have safe travels and take care!

January 04, 2024

Service rep Joseu Parada was exceptional, professional, explained everything.thoroughly. Waiting area was welcome.. Technicians’ work appears to be excellent. Mechanical survey very helpful. More

by burton33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseu Parada
Report | Print
Jan 09, 2024 -

Ourisman Mazda of Rockville responded

Thank you so much for your positive feedback, burton33! We value the staff highlight for Josue and will be sure to pass your kind words on. Glad they were professional and took the time to answer any questions you had during your visit. Thanks, too, for your feedback on our waiting area and the mechanical survey. If you need anything, we're here and happy to help! Have safe travels and take care! We look forward to welcoming you and your Mazda back at Ourisman Mazda of Rockville.

December 31, 2023

Many praises to the entire Mazda service team! But I would be remiss if I didn’t give a shout out to Keith and Mark are always courteous and accommodating. Maxine always has a very nice loaner c More

by racherry28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marty Schwartz sold me my car and I would definitely rate him five stars
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Jan 09, 2024 -

Ourisman Mazda of Rockville responded

Thank you so much for your 5-star review, racherry28! We appreciate the staff highlights for Keith, Mark, Maxine, Alex, and Marty and are thrilled to hear they made your experience great. We'll be sure to pass your kind words on and tell them to keep up the great work. We're grateful to have them on our team! If you or your Mazda needs anything, please give us a call or visit our website. We're here and happy to help. Enjoy the rest of your day and take care! We look forward to welcoming you back. :)

December 22, 2023

Well organized. Loved the video diagnosis provided by the mechanics. Will us them again soon More

by Murph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey
Report | Print
Jan 03, 2024 -

Ourisman Mazda of Rockville responded

Murph, thank you so much for your 5-star review! Our top priority is excellent customer service, and we're grateful you experienced that during your organized and professional service visit. Thanks, too, for your feedback on the video diagnosis provided by our team. If you or your vehicle needs anything, we're here anytime! Have safe travels and take care!

December 19, 2023

Simple way of scheduling, even if you reschedule or cancel. The service goes beyond what you expect and it will let you know what is wrong, but do not push ypu to buy it. Costumer service takes care o More

by rene_f_davila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Report | Print
Jan 03, 2024 -

Ourisman Mazda of Rockville responded

Rene, thank you for taking the time to leave a review! We're glad to hear you had an excellent service visit, from scheduling the appointment to driving off the lot with confidence. We appreciate your feedback and look forward to welcoming you back at Ourisman Mazda of Rockville for any future vehicle purchase or service needs. Thanks for supporting us and have safe travels!

December 13, 2023

Making an appointment online couldn’t be easier and my service technician, Joey, was efficient and knowledgeable at checkin. He ensured that my vehicle received the appropriate service and he communicated More

by AndreaC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey, Service Dept
Report | Print
Dec 21, 2023 -

Ourisman Mazda of Rockville responded

Thank you so much for your 5-star review, Andrea! We're glad to hear your recent service visit with Ourisman Mazda of Rockville was excellent, from scheduling the appointment online to driving off the lot with confidence. We appreciate your business and will be sure to pass your kind words on to Joey and the rest of our team. If you need anything, we're here anytime. Thanks for supporting us and have safe travels! We look forward to welcoming you back in the future.

September 15, 2022

Personable, efficient service. I like the video review for when zi bring my car in for repairs. More

by Mellin1960
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Keith
Report | Print
Jan 30, 2023 -

Ourisman Mazda of Rockville responded

Mellin, thanks for the 5-star review. We're thrilled to hear you experienced efficient service working with us. Thank you for your feedback on the video review--we're glad you like it. If you need anything, we're here anytime!

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