Ourisman Mazda of Rockville - Service Center

Hector, in service, did a thorough job helping me. I am very satisfied with my experience and I have gotten all the service for my car completed at Ourisman. I am very satisfied with my experience and I have gotten all the service for my car completed at Ourisman. More

I was very satisfied with the service at The Mazda Ourizman. It was easy and quick to drop the car. The technicians sent me the video communication explaining what is the problem and all was handled w Ourizman. It was easy and quick to drop the car. The technicians sent me the video communication explaining what is the problem and all was handled with care of a customer. The customer service representative was in touch with me all the time. I always come to this service for my Mazda service. More

They are reliable and the service was great, they even send you a video of the entire multi point inspection with all the details send you a video of the entire multi point inspection with all the details More

Fixed right the first time! Tech was informative and explained issues in a comprehensive manner. Tech was informative and explained issues in a comprehensive manner. More

Josue was very lovely to work with. He was a smooth salesman and showed me several services that I need and I accepted to do it and he promised me a discount. I also cannot pick up the He was a smooth salesman and showed me several services that I need and I accepted to do it and he promised me a discount. I also cannot pick up the car for several weeks and he kept it for me which was very lovely, I’m very pleased with the service and Josua I would highly recommend him as your service rep More

Called at 5 pm about a problem and got a 7 am appointment! Awesome. All done within 24 hours of knowing that there was a problem. My daughter drives the Mazda to work so important to minimize dow appointment! Awesome. All done within 24 hours of knowing that there was a problem. My daughter drives the Mazda to work so important to minimize downtime. More

Timely and excellent service. Convenient wait room. Thorough inspection with explanation provided. Excellent advices and recommendation. Convenient wait room. Thorough inspection with explanation provided. Excellent advices and recommendation. More

Excellent personal communication. Early drop off and late pick up is very convenient. Transparent pricing! Early drop off and late pick up is very convenient. Transparent pricing! More

Excellent service experience! Quick, friendly, and near where I live. I couldn’t ask for more. Quick, friendly, and near where I live. I couldn’t ask for more. More

Horrible ever car service experience! Dropped car with service advisor Hector and tech Kevin on Jan 30, 2024, for a car service after taking car to thorough detailing, vaxing and wheel tr Dropped car with service advisor Hector and tech Kevin on Jan 30, 2024, for a car service after taking car to thorough detailing, vaxing and wheel treatment. On Feb2, 2024, I got back dirty filthy car with extra 20miles of mileage added, coffee stains all over salon and spill on front passenger sit that sipped thought front seat cover. Muddy filthy rubber matts. On top of that tech didn’t fix AC saying that it was working or did a wheel alignment. I had to wait extra hour for wheel alignment and schedule another appointment for AC. More