Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Ourisman Mazda of Rockville - Service Center

Rockville, MD

4.5
113 Reviews

113 Reviews of Ourisman Mazda of Rockville - Service Center

Sort by
June 14, 2024

We have bought three Mazdas (a 626, a Mazda 3, and a CX-3) at the Rockville location and generally have been pleased. But I had an unsatisfactory service visit two or three years ago and was reluctant t More

by Barclift
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service employees were satisfactory
Report | Print
Jun 20, 2024 -

Ourisman Mazda of Rockville responded

Thank you for sharing your experience with us! We appreciate your loyalty and are glad to hear that your recent visit exceeded your expectations. It's always our goal to provide excellent service and ensure our customers leave satisfied. We look forward to assisting you with your future automotive needs, including when you're ready to consider a new vehicle.

June 06, 2024

took 2. 5 hours for oil change, expensive, and their maintenance schedule is different from manufacturer (ie: 6k miles vs Mazda’s 7.5K for oil change). More

by suissamedia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service
Report | Print
Jun 20, 2024 -

Ourisman Mazda of Rockville responded

Thank you for sharing your feedback with us. We apologize for the extended wait time during your recent visit and understand your concerns about the cost and maintenance schedule discrepancies. Your experience is important to us, and we will use your comments to improve our services going forward. If you have any further questions or if there's anything else we can do to assist you, please feel free to reach out to our General Manager directly. His email is Loc@Ourismancars.com.

May 30, 2024

Very efficient service. Checkin was smooth, service coordinator provided all the info I needed and car was completed on time. Overall very pleased More

by daren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue
Report | Print
Jun 01, 2024 -

Ourisman Mazda of Rockville responded

We're thrilled to hear about your positive experience! We're glad our service coordinator could assist you and that your car was completed on time. Thank you for choosing us, and we look forward to serving you again in the future!

May 24, 2024

Always gives clear concise recommendations of service. Than service rendered is complete and excellent. I have a customer for many years More

by adhardwick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
Report | Print
Jun 01, 2024 -

Ourisman Mazda of Rockville responded

Thank you for your loyal patronage over the years! We're delighted to hear that you appreciate our clear and concise service recommendations, as well as our commitment to excellence. Your satisfaction is our top priority, and we're honored to have you as a valued customer. We look forward to continuing to serve you for many more years to come!

May 01, 2024

Great service and communication. Always seem to pay less than the estimate and feel that I'm not having unnecessary service being performed or recommended. More

by Bobby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey
Report | Print
May 02, 2024 -

Ourisman Mazda of Rockville responded

Thank you for the 5 star review Bobby! It's fantastic to hear about your positive experience!

April 26, 2024

This is the best service I have ever received. Joey Springer is my service manager. He is professional, friendly and knowledgeable about my car. I’m glad I may have him today. I would like to nomi More

by Shaoching03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Springer
Report | Print
Apr 27, 2024 -

Ourisman Mazda of Rockville responded

"Thank you for your glowing 5 star review! We're thrilled to hear about your exceptional experience with Joey Springer as your service manager."

April 10, 2024

Service was great and on time. I am very satisfied with the service I received. More

by nazypooya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue
Report | Print
Apr 11, 2024 -

Ourisman Mazda of Rockville responded

Thank you for taking the time to share your feedback! We're thrilled to hear that you were satisfied with the service you received and that it was delivered to you promptly.

March 30, 2024

Great service at Ourisman Mazda Rockville. Prompt. Ready when expected. All work completed. No surprises! All good! More

by bonnielaplaca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex, Service Dept.
Report | Print
Apr 03, 2024 -

Ourisman Mazda of Rockville responded

Thank you for sharing your positive experience at Ourisman Mazda Rockville! We're thrilled to hear that you received great service that was prompt, efficient, and delivered exactly as expected. Providing a seamless experience with no surprises is always our goal, and we're delighted that we met your expectations

Apr 03, 2024 -

Ourisman Mazda of Rockville responded

Thank you for sharing your positive experience at Ourisman Mazda Rockville! We're thrilled to hear that you received great service that was prompt, efficient, and delivered exactly as expected. Providing a seamless experience with no surprises is always our goal, and we're delighted that we met your expectations

March 27, 2024

Service as promised, on time, transparent about pricing and offered a coupon discount I hadn’t known about. Like the video review after service. More

by Eat and Run
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue
Report | Print
Mar 28, 2024 -

Ourisman Mazda of Rockville responded

We're pleased to hear that you found our service to be as promised, punctual, and transparent regarding pricing. It's great to know that you appreciated the additional benefit of a coupon discount and enjoyed the convenience of the video review after service. Thank you for your positive feedback, and we look forward to serving you again in the future!

March 22, 2024

Excellent first time experience with the Mazda Service Dept staff. Very satisfied and a job well done. More

by jw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2024 -

Ourisman Mazda of Rockville responded

We're thrilled to hear that you had an excellent first-time experience with our Mazda Service Department staff and that you're very satisfied with the job done. Thank you for your feedback, and we look forward to serving you again in the future!

1
2
3
...
12