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Ourisman Mazda of Rockville

Rockville, MD

Overview
Employees
Reviews
Vehicles
4.4
548 Reviews
The Ourisman Mazda dealership has a long history of offering superior customer service. With Mazda automobiles such as the CX-5, CX-7, and Mazda3, we are convinced that we can supply you with the suitable automobile. Visit our dealership in Rockville for a high-quality car-buying experience! Our team is prepared to provide you sales and services with a smile.
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801 Rockville Pike A

Rockville, MD

20852

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Showing 548 reviews

July 01, 2024

I was able to find a car that fit my needs and get me out from under a car that I was upside down in. More

by Greg63
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Loc Truong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marty Schwartz
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Jul 24, 2024 -

Ourisman Mazda of Rockville responded

That's great news! Finding a car that meets your needs and helps resolve the situation with your previous vehicle being upside down is a big win. It's always great to hear that we were able to provide assistance.

June 17, 2024

I am very happy to get my car in here, the dealers are very good and patience More

by Peilun Zhang
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Palizkar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Corzine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ali Hatam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geoff Lemme
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2024 -

Ourisman Mazda of Rockville responded

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us and that our team took excellent care of you.

June 14, 2024

We have bought three Mazdas (a 626, a Mazda 3, and a CX-3) at the Rockville location and generally have been pleased. But I had an unsatisfactory service visit two or three years ago and was reluctant t More

by Barclift
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service employees were satisfactory
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Jun 20, 2024 -

Ourisman Mazda of Rockville responded

Thank you for sharing your experience with us! We appreciate your loyalty and are glad to hear that your recent visit exceeded your expectations. It's always our goal to provide excellent service and ensure our customers leave satisfied. We look forward to assisting you with your future automotive needs, including when you're ready to consider a new vehicle.

June 06, 2024

took 2. 5 hours for oil change, expensive, and their maintenance schedule is different from manufacturer (ie: 6k miles vs Mazda’s 7.5K for oil change). More

by suissamedia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service
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Jun 20, 2024 -

Ourisman Mazda of Rockville responded

Thank you for sharing your feedback with us. We apologize for the extended wait time during your recent visit and understand your concerns about the cost and maintenance schedule discrepancies. Your experience is important to us, and we will use your comments to improve our services going forward. If you have any further questions or if there's anything else we can do to assist you, please feel free to reach out to our General Manager directly. His email is Loc@Ourismancars.com.

May 30, 2024

Very efficient service. Checkin was smooth, service coordinator provided all the info I needed and car was completed on time. Overall very pleased More

by daren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue
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Jun 01, 2024 -

Ourisman Mazda of Rockville responded

We're thrilled to hear about your positive experience! We're glad our service coordinator could assist you and that your car was completed on time. Thank you for choosing us, and we look forward to serving you again in the future!

May 24, 2024

Always gives clear concise recommendations of service. Than service rendered is complete and excellent. I have a customer for many years More

by adhardwick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
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Jun 01, 2024 -

Ourisman Mazda of Rockville responded

Thank you for your loyal patronage over the years! We're delighted to hear that you appreciate our clear and concise service recommendations, as well as our commitment to excellence. Your satisfaction is our top priority, and we're honored to have you as a valued customer. We look forward to continuing to serve you for many more years to come!

May 22, 2024

People working at this shop were friendly and professional. They did pay attention to what you said. More

by qhy1969
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Palizkar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phong Tran
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Jun 01, 2024 -

Ourisman Mazda of Rockville responded

Thank you for your kind words! Our team strives to create a welcoming and professional environment for all our customers, and it's fantastic to hear that you felt valued and heard during your visit. Your feedback means a lot to us, and we appreciate your support. We're always here to assist you with any future needs you may have.

May 11, 2024

It has been the worst experience leasing and buying a car. Unorganized, the administration is not responsive and rude, make you waste a lot of time. More

by Lilian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ray Palizkar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Corzine
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ali Hatam
1.0
This rating includes all reviews, with more weight given to recent reviews.
Geoff Lemme
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Heintzelman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Loc Truong
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ramsey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julie Powers
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May 15, 2024 -

Ourisman Mazda of Rockville responded

Lilian , I apologize you had a bad experience with us. Please give Loc a call or email him direct Loc@ourismancars.com We will do our best to satisfy your need,

May 01, 2024

Ray was very pleasant, helpful and knowledgeable. David helped us greatly in making us decide in favor of buying the car. Nataly and the financing manager played another positive roll helping us acq More

by Amurillo_50
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Palizkar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David
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May 02, 2024 -

Ourisman Mazda of Rockville responded

Thank you for sharing your positive experience! We're delighted that Ray, David, and Nataly could assist you effectively in your car-buying journey. We strive to provide exceptional service to all our customers, and we're glad we could meet your expectations.

May 01, 2024

Great service and communication. Always seem to pay less than the estimate and feel that I'm not having unnecessary service being performed or recommended. More

by Bobby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey
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May 02, 2024 -

Ourisman Mazda of Rockville responded

Thank you for the 5 star review Bobby! It's fantastic to hear about your positive experience!

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