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Ourisman Mazda of Rockville
Rockville, MD
525 Reviews
The Ourisman Mazda dealership has a long history of offering superior customer service. With Mazda automobiles such as the CX-5, CX-7, and Mazda3, we are convinced that we can supply you with the suitable automobile. Visit our dealership in Rockville for a high-quality car-buying experience! Our team is prepared to provide you sales and services with a smile.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 525 reviews
March 17, 2010
Dustin was very nice, genuine and professional to deal with. My service repair went smoothly. Hope this solves the problem. Repair was under warranty but had some other work done and price was good. L with. My service repair went smoothly. Hope this solves the problem. Repair was under warranty but had some other work done and price was good. Look forward to a long relationship with this dealership and Dustin!! Thanks!! More
by ccharper
Employees Worked With
Dustin Craver
March 16, 2010
The dealership made is so simple for me to drop my car off. I love the fact that they were able to drive me to work in the morning and pick me up when my car was ready. It made the whole experience of get off. I love the fact that they were able to drive me to work in the morning and pick me up when my car was ready. It made the whole experience of getting my car fixed very convenient. I was upset when I thought something was wrong with my car but the great service that I received put my mind at easy about my car. More
by MFScutt
Employees Worked With
Richard Dameron, Andre
February 22, 2010
My husband and I came to this dealership to look at and test a car they had listed on auto trader. A lady came out to assist us. We drove quite the distance as that was "the car" only to be told it was sol test a car they had listed on auto trader. A lady came out to assist us. We drove quite the distance as that was "the car" only to be told it was sold at least a week prior. If the car is listed and sold, it should be removed from any site that has it listed for sale. The sales lady asked us what else she could do for us. There was one car close to it that we let her talk us into test driving. While it drove fine, it just wasn't the car we came down to buy. She proceeded to show us ALL the other cars for sale in the used lot. And made sure to reference we could get what we wanted if we bought a "new" one. We didn't want a new one and didn't want to see all the other cars! We did ask her for her card should we see another car we could call ahead to make sure they have it. She said no, you'll just go somewhere else anyway. With that type of attitude, that is exactly what we did! We found something comparable to "the one" they had and received a good price and awesome customer service! More
by CathyBlair
Employees Worked With
can't remember and wouldn't give us her card.
April 07, 2007
I have had 3 warrenty problems with my new EOS and for each item I have had to bring the car back at least twice to get the items fixed correctly. One item took 3 visits and another took 4 visits. On on each item I have had to bring the car back at least twice to get the items fixed correctly. One item took 3 visits and another took 4 visits. On one of the visits they broke a part and I had to wait 3 weeks for that part to be replaced. All of the problems were, in the end, finally fixed but it is frustrating to have to keep going back again and again. More
by Ziggy
February 25, 2005
My experience is four years old, and things may have changed, but I had a friendly but not at all overbearing salesperson, and at a time when the model I wanted (a New Beetle Turbo) was in short supply, changed, but I had a friendly but not at all overbearing salesperson, and at a time when the model I wanted (a New Beetle Turbo) was in short supply, a short wait for delivery. Congressional was the only dealership to respond to my cars.com inquiry the way I asked (via e-mail). The dealership gave my a lower interest late for the loan than my credit union, and all my service experiences, including the warranty replacement of a balky driver's side window motor before it was the subject of a recall, have been handled quickly and fairly. Based on my experience with a more local VW dealership, Congressional's service is in the top 50%. More
by gurman
