Ourisman Mazda of Rockville

I worked with Shannon to purchase a new Mazda. I stopped in one day to test drive a few cars and then came back the next week to look at the specific car I wanted. Shannon had it ready and waiting for me wh in one day to test drive a few cars and then came back the next week to look at the specific car I wanted. Shannon had it ready and waiting for me when I arrived at the dealership. He was very patient and pleasant to work with. I got the car I wanted and my overall experience was very good. I would definitely recommend this dealership, and Shannon, to my friends and family. Thank you! More

Initial contact was not that great..butRay gave me a great customer service. i like the guy..honest and work with me. i like the service i erceived ...they also hold the price for me and i was able to great customer service. i like the guy..honest and work with me. i like the service i erceived ...they also hold the price for me and i was able to buy a car that fit my budget and needs..Thank you. More

The sales managers (Leo and Carlos) are dishonest, rude, and extremely unprofessional. However, the salesman (Ray) was a very nice man, but he evidently does not have any decision-making power. I purchase and extremely unprofessional. However, the salesman (Ray) was a very nice man, but he evidently does not have any decision-making power. I purchased a Base VW Jetta SE and realized the next day that I needed the one with a convenience package due to the bluetooth feature that is encouraged in both Maryland and DC. Consequently, I called them the next day and asked them whether they would swap the car for a higher model and I told them I would pay the difference in the MSRP. They wanted me to take about a 10% depreciation on the day-old Jetta, the MSRP difference, additional processing fees, taxes, and tags again. Most dealerships who value customer service would cancel a one-day old contract so that the customer does not have to pay taxes and fees for a second time. So I called the VW in Springfield (salesman Paul Park), he told me on the phone he would do it for just the MSRP difference plus taxes and tags. I can understand that a different dealership would charge taxes as they did not sell me the original car day before. However, they did not ask me to take a hit on the depreciation of $1500.00, but simply asked me to pay the difference in the MSRP prices. Do you not think that the original dealer should have done the same, especially when one has purchased the car there? The VW dealership in Springfield was very professional and honest and did everything exactly the way the explained it to me the previous day. I spent less than 30 minutes at VW Springfield rather than 4 hours at VW Congressional. I called the sales manager (Leo) and told him that VW springfield was honoring the deal that I had asked him about. He said that they probably needed to make their volume numbers and that he did not. However in my opinion, this is primarily a matter of customer service (which is determined by post-sales experiences, which SUCKED at CONGRESSIONAL VW). Other than Ray (salesman) who was a true gentlemen, everyone at Congressional was down right dishonest, rude, and unprofessional! Lastly, when I initially called Leo to confirm the deal, he said that normally, all the cars have less than 30 miles, but that this one had 43 miles. This was a LIE; when I took the delivery, I found out that in fact, the car had 168 miles on it (a far cry from the usual 30 miles or less). STAY AWAY FROM THIS DEALERSHIP; THEIR CUSTOMER SERIVICE SUCKS AND THE DEALERSHIP IS RUN BY DISHONEST MANAGEMENT. It is better to pay a couple hundred dollars more if other dealerships value CUSTOMER SERVICE and maintain friendly, professional attitudes. I hope that the owner of this dealership is made aware of my negative experience with Leo and Carlos at Congressional VW. More

Ray was extremely helpful during our shopping experience. He listened to everything we had to say and worked very hard for us. He worked hard to secure an offer on a car that was comparable to a model we mis He listened to everything we had to say and worked very hard for us. He worked hard to secure an offer on a car that was comparable to a model we missed out on by one day. I highly recommend him if looking for a new/used car. More

I bought my Mazda Speed and the process went smoothly. It was a great buying experience. Jimmy was very helpful and professional from the start to end. It was nice working with him. I came because of th It was a great buying experience. Jimmy was very helpful and professional from the start to end. It was nice working with him. I came because of the good price. No doubt, I would recommend Congressional Mazda. More

Matt and Jay were fantastic to work with. Matt was Matt and Jay were fantastic to work with. Matt was very articulate, and able to describe the car and its features very well. He did a good job of Matt and Jay were fantastic to work with. Matt was very articulate, and able to describe the car and its features very well. He did a good job of explaining the landscape of options and what different models and trims within the models were available. Ultimately, he did a good job of helping me identify what car I was looking for and what features I needed. Jay was very good as well. He was very patient with me (I had several issues I needed to resolve re: financing and insurance) and just great to deal with as well. More

We had a fantastic experience today with Joey, who sold us a 2011 Mazda 3. He was very straightforward and honest about the whole process. He is also very knowledgeable about all of the cars. We have be us a 2011 Mazda 3. He was very straightforward and honest about the whole process. He is also very knowledgeable about all of the cars. We have been to a couple of other dealers where our experiences were very negative, but this experience was completely and refreshingly different. We loved that Joey is a car salesman who doesn't act like a car salesman, but is just a very knowledgeable representative of the cars that he sells. I would highly recommend him, and Congressional Motors in general, to anyone looking for a new car. More

Ray was great. I came in for a trade-in, and was very straightforward with him on what I wanted/didn't want and he was very supportive. I did need to be on my toes a bit with financing (make sure you go straightforward with him on what I wanted/didn't want and he was very supportive. I did need to be on my toes a bit with financing (make sure you go over each line item), but overall the experience was great. More

That was a great car buying experience! Thanks to the sales and finance team for their quick work. I have bought many cars in the past and this was by FAR the easiest sales experience yet. I came in af sales and finance team for their quick work. I have bought many cars in the past and this was by FAR the easiest sales experience yet. I came in after seeing a good price on a pre-owned CX-9 on cars.com. The car was better in person than it was in the photos. Usually it is the other way around. Thanks again. More

I was very satisfied with my purchase at congressional motors in Rockville, MD. The sales associate that I worked with was Shannon and he was very helpful. He answered all of my questions at a timely fash motors in Rockville, MD. The sales associate that I worked with was Shannon and he was very helpful. He answered all of my questions at a timely fashion. It was truly a pleasure working with him. The management was also very helpful. I would recommend Congressional Motors to all of my family and friends. When I would compare Congressional Motors with the other dealerships around the area, most of the sales associates were impatient. Congressional Motors took their time to explain all the little details. More