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Ourisman Mazda of Rockville

Rockville, MD

Overview
Employees
Reviews
Vehicles
4.4
548 Reviews
The Ourisman Mazda dealership has a long history of offering superior customer service. With Mazda automobiles such as the CX-5, CX-7, and Mazda3, we are convinced that we can supply you with the suitable automobile. Visit our dealership in Rockville for a high-quality car-buying experience! Our team is prepared to provide you sales and services with a smile.
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801 Rockville Pike A

Rockville, MD

20852

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Showing 548 reviews

October 09, 2024

Ali very informative, pleasant and easy to deal with. Phong charming and very helpful. A good car buying experience More

by Michaelbunce1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ali Hatam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Loc Truong
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2024 -

Ourisman Mazda of Rockville responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive car buying experience with Ali and Phong. Your satisfaction is our top priority, and we appreciate you taking the time to share your feedback. If you have any further questions or need assistance, feel free to reach out!

September 27, 2024

Nice experience very good salesman(Andreii) He clearly knows the cars and has really good customer service skills More

by Javier valenzuela
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Loc Truong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andreii
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Oct 10, 2024 -

Ourisman Mazda of Rockville responded

Thank you for your wonderful review! We're glad to hear that Andreii provided you with a great experience and showcased his expertise and customer service skills. Your satisfaction means a lot to us, and we appreciate you sharing your thoughts. If you need anything else, don't hesitate to reach out!

September 21, 2024

One week after getting an estimate and leaving my car, the price of the parts went up over $600. No one checked with me before completing the work, so there was nothing I could do. I pay or don’t get the More

by Kencrowley1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Collision Center which isn’t listed above.
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Sep 23, 2024 -

Ourisman Mazda of Rockville responded

I hope this message finds you well. I want to sincerely apologize for the oversight regarding the pricing of the part we discussed. It was not our intention to create any confusion, and I appreciate your understanding in this matter. Please feel free to reach out if you have any further question or concerns. Isaac Chee -240-499-2494

Sep 23, 2024 -

Kencrowley1 responded

I’m sure you didn’t intend to create confusion. I do think you did intend to soak me for another $600. But thanks for responding.

September 12, 2024

Fast, friendly and efficient! Very happy with my service performed in a courteous and speedy way More

by Bigboypete75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali Hatam
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2024 -

Ourisman Mazda of Rockville responded

Thank you so much for your kind words! We're thrilled to hear that you had a fast, friendly, and efficient experience with us. Your satisfaction is our top priority, and we look forward to serving you again in the future!

September 10, 2024

. Advisor is really professional and helpful. I got my vehicle back on promise time and I will definitely come back for service! More

by Nay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Diaz
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Sep 10, 2024 -

Ourisman Mazda of Rockville responded

Thank you for your positive feedback! We’re thrilled to hear that you found our advisor professional and helpful, and that your vehicle was returned on time. Your satisfaction is our top priority, and we’re excited to have the opportunity to serve you again in the future

September 10, 2024

Best Mazda dealer Best Mazda dealer Best Mazda dealer Best Mazda dealer Best Mazda dealer More

by Ahennouni
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lelo
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Sep 10, 2024 -

Ourisman Mazda of Rockville responded

Thank you for your enthusiastic endorsement! We're delighted to hear that you think so highly of us.

September 09, 2024

I have been a costumer for 12 years, I keep going back to Ourisman because they provide great service More

by Adriana
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Palizkar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 10, 2024 -

Ourisman Mazda of Rockville responded

Thank you so much for your kind words and for being a loyal customer for the past 12 years! We're thrilled to hear that you consistently receive great service at Ourisman. Your continued support means the world to us, and we're committed to maintaining the high standards you've come to expect.

September 05, 2024

Quick service with thorough video inspection which is a plus. Service rep was very professional More

by Topcat1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue paradahernan
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Sep 05, 2024 -

Ourisman Mazda of Rockville responded

Thank you for your feedback! We're glad to hear you appreciated the quick service and thorough video inspection. Our team takes pride in being professional and efficient, and it's great to know that it made a positive impact.

September 05, 2024

Great sales woman - Lelise is excellent. She was smart, knowledgeable and very warm. I highly recommend her More

by m
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lelise
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Sep 05, 2024 -

Ourisman Mazda of Rockville responded

Thank you so much for your kind words! We're thrilled to hear that Lelise made such a positive impression. She truly is exceptional at what she does, and your recommendation means a lot to us.

August 30, 2024

Poor Service scheduling and delivery. Mechanic seemed competent, but trust is lost due to bad communications. More

by Joherm444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Loc Truong
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2024 -

Ourisman Mazda of Rockville responded

We're truly sorry to hear about the issues you experienced with our service scheduling and communication. It’s disappointing to know that we fell short, despite the mechanic's competence. Building and maintaining trust is incredibly important to us, and we regret that we did not meet your expectations in this regard.Your feedback is valuable and will help us improve our processes. Please feel free to reach out to our General Manager, Loc Truong, so that he could assist you. His email address is Loc@Ourismancars.com.

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