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Ourisman Mazda of Rockville

Rockville, MD

Overview
Employees
Reviews
Vehicles
4.6
525 Reviews
The Ourisman Mazda dealership has a long history of offering superior customer service. With Mazda automobiles such as the CX-5, CX-7, and Mazda3, we are convinced that we can supply you with the suitable automobile. Visit our dealership in Rockville for a high-quality car-buying experience! Our team is prepared to provide you sales and services with a smile.
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801 Rockville Pike A

Rockville, MD

20852

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Showing 525 reviews

November 06, 2024

I purchased my first car, a 2024 Mazda CX-5 from Ourisman Mazda of Rockville and my experience was great! David and Phong were very helpful and informative and made the whole process run smoothly. They were More

by Rebeccarvr7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phong Tran, David Hernandez
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November 05, 2024

Good service, responsive and cordial. Even when really busy, they made an effort to take care of my needs More

by regolid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teddy
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November 04, 2024

Great sales team, great hasselfree experineces throuughout the vehicle selectiona and buying process. Definitely recommend this dealership. More

by msachyuth002
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Hernandez
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Nov 04, 2024 -

Ourisman Mazda of Rockville responded

Thank you so much for your kind words! We're thrilled to hear that you had a hassle-free experience with our sales team during your vehicle selection and buying process. Your recommendation means a lot to us! If you need anything else in the future, don’t hesitate to reach out. Enjoy your new vehicle!

October 27, 2024

I purchased a 2024 Mazda CX-30 from Ourisman Mazda of Rockville and couldn't be more thrilled with my purchase. David H was extremely helpful in making the whole process smooth, efficient, and straightfo More

by clementyang24
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Hernandez, Phong Tran, Aaron Tran
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Oct 29, 2024 -

Ourisman Mazda of Rockville responded

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience purchasing your 2024 Mazda CX-30 with us. David Hernandez is indeed a fantastic member of our team, and we're glad he was able to assist you in making the process smooth and efficient. Enjoy your new car, and feel free to reach out if you need anything in the future!

October 21, 2024

Rahleak and Maddison hope were very responsive and did not play the games another dealer did with us yesterday. Makes the whole car buying process less painful. Thank you! More

by Tim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rahleak
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Oct 25, 2024 -

Ourisman Mazda of Rockville responded

Thank you so much for your kind words! We're thrilled to hear that Rahleak and Maddison made your car buying experience smooth and enjoyable. Your feedback means a lot to us, and we’re here to help whenever you need. Enjoy your new car!

October 17, 2024

3 1/2 hours for an oil change today. No communication from assigned service advisor. Horrible, unprofessional staff. This is not the first time I have experienced service issues with thi More

by Nanmaste
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Abel Baires and Homer Hervey
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Oct 18, 2024 -

Ourisman Mazda of Rockville responded

I wanted to personally apologize for the extended wait time for your recent oil change appointment. I understand the inconvenience this must have caused , and I assure you that we are taking steps to prevent such delays in the future. Thank you for your understanding- Isaac Chee

Oct 18, 2024 -

Nanmaste responded

Good customer service begins with good communication. There was none. Greet your customer and ask how you can help. I was left standing at the door while the service advisor stared at his computer screen. Give accurate waiting time frames. I was told 2 hours, it actually took more than 3. I checked at 2 hr. 15 mins and was told another 15 mins. It was more than 45. Also note, I said I checked. The service advisor should have come to me. I was sent a text message saying if I had any issues to respond while I waited. I did write back and received no response. It’s very difficult to understand this level of ineptitude. Also please note that I scheduled this appointment through your online system. I called the next day to say I had not received a confirmation, and was told that no appointment was scheduled, and that my preferred time slot was taken. Lots and lots of room for improvement!

October 13, 2024

I’m I wanted to take a moment to recognize the outstanding service I received at Ourisman Mazda. Special thanks to Andrii Nikulin for making my car-buying experience truly exceptional. From ou More

by jfertig
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrii Nikulin
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Oct 15, 2024 -

Ourisman Mazda of Rockville responded

Thank you so much for your wonderful review! We’re delighted to hear about your exceptional experience with Andrii at Ourisman Mazda. it’s fantastic to know he helped make your car-buying process enjoyable. We appreciate your recommendation and are thrilled you’re loving your new ride!

October 09, 2024

Ali very informative, pleasant and easy to deal with. Phong charming and very helpful. A good car buying experience More

by Michaelbunce1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ali Hatam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Loc Truong
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2024 -

Ourisman Mazda of Rockville responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive car buying experience with Ali and Phong. Your satisfaction is our top priority, and we appreciate you taking the time to share your feedback. If you have any further questions or need assistance, feel free to reach out!

September 27, 2024

Nice experience very good salesman(Andreii) He clearly knows the cars and has really good customer service skills More

by Javier valenzuela
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Loc Truong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andreii
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Oct 10, 2024 -

Ourisman Mazda of Rockville responded

Thank you for your wonderful review! We're glad to hear that Andreii provided you with a great experience and showcased his expertise and customer service skills. Your satisfaction means a lot to us, and we appreciate you sharing your thoughts. If you need anything else, don't hesitate to reach out!

September 21, 2024

One week after getting an estimate and leaving my car, the price of the parts went up over $600. No one checked with me before completing the work, so there was nothing I could do. I pay or don’t get the More

by Kencrowley1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Collision Center which isn’t listed above.
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Sep 23, 2024 -

Ourisman Mazda of Rockville responded

I hope this message finds you well. I want to sincerely apologize for the oversight regarding the pricing of the part we discussed. It was not our intention to create any confusion, and I appreciate your understanding in this matter. Please feel free to reach out if you have any further question or concerns. Isaac Chee -240-499-2494

Sep 23, 2024 -

Kencrowley1 responded

I’m sure you didn’t intend to create confusion. I do think you did intend to soak me for another $600. But thanks for responding.

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