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Ourisman Mazda of Laurel
Laurel, MD
133 Reviews
Proudly serving Laurel, Maryland, Ourisman Mazda of Laurel is a leading full-service dealership dedicated to bringing you the finest automotive experience. We've been serving the area for years, and because we're part of the Ourisman Auto Group, we're dedicated to upholding our reputation for high-quality service you can count on. Whether you're looking for a new Mazda vehicle or state-of-the-art Mazda aftercare, you can count on us for all your automotive needs. Furthermore, you'll love our no-pressure sales environment along with our luxurious amenities to help make your stay that much more comfortable. Enjoy complimentary snacks and beverages, Wi-Fi, and evening showroom hours. Our friendly staff is dedicated to exceeding your expectations from the first moment you walk through the doors. So, what are you waiting for? Call now with any questions, or come visit our Laurel, MD Honda dealership for a test drive you'll never forget.
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Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 133 reviews
June 23, 2010
My car had a clutch replaced due to a problem with the pressure plate. To replace the clutch the subframe front axles and transmission had to be removed. Noticed a noise develop after the repair and ha pressure plate. To replace the clutch the subframe front axles and transmission had to be removed. Noticed a noise develop after the repair and had my car inspected at a different dealer. The passenger side axle nut was stripped and falling off due to improper installation. The only time the axle was removed from the car was at Ourisman Mazda for the clutch repair. Returned to Ourisman Mazda and the car was inspected by the service director Andy. He stated there was no way his tech could have installed the axle nut wrong and would not cover the repair. The GM of the dealership accused me of doing the damage when I swapped winter wheels/tires for summer wheels/tires. This even though the axle nut is not touched in removing/reinstalling a wheel/tire. In the end the dealership should be liable for replacement of the damaged axle. Keep away from Ourisman MAzda f you may suffer the same fat from shoddy workmanship. More
by VMS6
Employees Worked With
James,Andy
January 28, 2010
I dealt with Preston in the internet sales department and he was very friendly and professional. I felt like we ended up with a fair price, and he was up front and honest about all pricing during the haggli he was very friendly and professional. I felt like we ended up with a fair price, and he was up front and honest about all pricing during the haggling stage of the transaction. However, the financing department was a different experience, they were pushy and deceitful. I was told that they offered an extended warranty from Mazda, so I agreed to sign up and think about it. When I got home I researched the extended warranty and found out it was a 3rd party warranty, not a Mazda warranty. I had asked the person in the finance department (Claudio) three times if it was offered by Mazda. I was skeptical because the name, "Fidelity warranty serice", not Mazda, was on the paper work. Bottom line: I would recommend this dealership and working with Preston. However, when it comes to financing and the extended warranty the people working there are misleading, if not outright dishonest. Put up your guard and do any research before hand. Type in "Fidelity warranty complaints" in google and you will see a whole host of complaints, this warranty is NOT the same as a OEM Mazda extended warranty. Dealers make a lot of money on them, so they push hard to sell you this. Also, they will claim canceling is easy, but do not believe. I have been trying to cancel since the second day I bought the car and have been so far unsuccessful. I will just drop the car off and buy somewhere else if they refuse to honor the 30 day cancellation policy. More
by bdxpk
Employees Worked With
Preston (sales) Claudio (finance)
May 31, 2007
Great Experience. Had the car I was interested in washed and ready for me to drive. Salesperson held open doors and made me feel at home. Had terrible experience previously at Brown's Mazda in Fairfax. and ready for me to drive. Salesperson held open doors and made me feel at home. Had terrible experience previously at Brown's Mazda in Fairfax. More
by possum495
