Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ourisman Lexus of Rockville
Rockville, MD
2,402 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 2,402 reviews
September 26, 2020
Gabriella Ramos was so easy to work with. She was extremely informative and made the buying process simple. Arron in the finance department was so helpful and made sure I understood the financing pro extremely informative and made the buying process simple. Arron in the finance department was so helpful and made sure I understood the financing process completely. Very nice place to purchase a vehicle. More
by lchauvin
Employees Worked With
Gabriella and Arron(financial)
September 25, 2020
Second time purchasing a car with them, totaled my first car unfortunately and Josh and Amal helped me with the second and made this process painless and seamless! car unfortunately and Josh and Amal helped me with the second and made this process painless and seamless! More
by eefrenz
Employees Worked With
Josh K and Amal
September 25, 2020
I purchased a new Lexus for its known quality and was further impressed with the professional service. I was so satisfied with the experience that I returned further impressed with the professional service. I was so satisfied with the experience that I returned and purchased a second vehicle. They made me feel like family. I look forward to working with your team again for future purchases. I will recommend/bring my two daughters and friends to join the Family. After 32 years of military service your team did not just say that they appreciated my service with words, they demonstrated it with their action. I also watched their demonstrated professionalism with other Customers. Thank you. More
by csebuy2
Employees Worked With
Mr. Kobina A. Walker, Mr. Sanan Neva, Mrs. Melissa Parks
September 25, 2020
Josh K was very helpful in getting me into a 2018 Subaru Impreza while making sure I wasn’t wasting my time and was diligent with all my finance needs and questions. Impreza while making sure I wasn’t wasting my time and was diligent with all my finance needs and questions. More
by Deckwil14
Employees Worked With
Josh K,
September 25, 2020
We purchased a 2017 Lexus ES 350 from Lexus of Rockville.Our sales associate was Mr Walker.. He was extremely personable, courteous and professional. The best I've ever experienced in any dealersh Rockville.Our sales associate was Mr Walker.. He was extremely personable, courteous and professional. The best I've ever experienced in any dealership. Gave us an incredible deal and he went the extra mile to make sure we were 100% satisfied with our purchase. It's a rare feeling to have made a friend at a car dealership. So if I'm ever in the market for another Lexus, I'd purchase from Lexus of Rockville again, mainly due to the service from Mr Walker More
by jamescrank66
Employees Worked With
Mr Walker
September 24, 2020
Bought a 2016 Certified Pre-owned Lexus ES and besides loving my car - the team at Lexus of Rockville gave me a 5 star experience. Mr. Walker found and sold me my car and besides being a great deal and loving my car - the team at Lexus of Rockville gave me a 5 star experience. Mr. Walker found and sold me my car and besides being a great deal and a good experience - he's still checking in and willing to take any call/question to make sure I love my car. The managers of sales is also amazing and made sure I understood every different purchase or finance option. Overall I can't recommend Lexus of Rockville and Mr. Walker any more highly! More
by Paul Jones
Employees Worked With
Mr Walker
September 24, 2020
Kobina Walker was our sales person, and he is the best. This is our second car from him. He is the reason we buy lexus. This dealership is FANTASTIC! This is our second car from him. He is the reason we buy lexus. This dealership is FANTASTIC! More
by Keytow
Employees Worked With
Kobina Walker.
September 23, 2020
My first time buying a new car long distance and Bill Lum helped me every steps of the way. All transactions went through smoothly. Excellent customer service. He gave me a sense of trust. Bill Lum and Lexus helped me every steps of the way. All transactions went through smoothly. Excellent customer service. He gave me a sense of trust. Bill Lum and Lexus of Rockville is highly recommended. More
by n.thai61
Employees Worked With
Bill Lum
September 23, 2020
This is my 5th Lexus and my 2nd from Tim Wood & James Wang. Each time it has been easy and painless. Tim explains the features in the car to me even if I won't use them and makes house calls to setup m Wang. Each time it has been easy and painless. Tim explains the features in the car to me even if I won't use them and makes house calls to setup my garage door opener. When I meet with James in the Business Office there is no pressure. He explains the paperwork quickly. Lexus of Rockville is luckyTim to have them both. More
by Charla
Employees Worked With
Tim Wood, James Wang
