Ourisman Lexus of Rockville

Gabriella was very professional, provided accurate and informative information and enhanced my dealership experience. I highly recommend her as a sales person. Honesty and integrity was my experience. informative information and enhanced my dealership experience. I highly recommend her as a sales person. Honesty and integrity was my experience. More

My husband and I were quoted a price on a used RX 350, we were also given paperwork and secured financing from our credit union. Then the director of used cars, George O'Connor halted the process and incre were also given paperwork and secured financing from our credit union. Then the director of used cars, George O'Connor halted the process and increased the price by $1800, starting the he couldn't fix the bumper for the quoted price. Very bad business not to honor what was originally quoted. Salesman was fantastic!!! More

We recently bought out our lease on our 2018 Lexus NX300. Seth could not have been a bigger help. When had scheduled meetings he would wait for us a the front door. He explained every detail of the process a Seth could not have been a bigger help. When had scheduled meetings he would wait for us a the front door. He explained every detail of the process and answered all of our questions. He sold us our first Lexus 20 yrs ago and look forward to working with him in the future. More

Thank you Lexus of Rockville!! Tim Wood was so amazing with my wife's purchase last month that it was a must for me to see what the hype was about. Within a few weeks both my wife and I purchases 2 vehicl with my wife's purchase last month that it was a must for me to see what the hype was about. Within a few weeks both my wife and I purchases 2 vehicles the proud owners of the Lexus ES 350's. Although the same series the vehicles offer us something different individually. I was skeptical about what my experience would be, however, if I could sum it up in one word I would say AWSOME!! Tim is definitely in a league all by himself as a salesman. If you want an honest, straightforward salesman that knows what he's talking about and a dealer that sets the bar high head to Lexus of Rockville for an amazing buying experience. More

The sales staff and management were excellent. We found them to be knowledgeable, honest and very accommodating. No high pressure sales techniques. The vehicle of course is a great product and sales itself them to be knowledgeable, honest and very accommodating. No high pressure sales techniques. The vehicle of course is a great product and sales itself. More

Great experience. Made a deal quickly no going back-and-forth. They were very pleasant and gave me a clean explanation of the costs, trade in and incentives. No haggling!! Great deal from the st back-and-forth. They were very pleasant and gave me a clean explanation of the costs, trade in and incentives. No haggling!! Great deal from the start 😀 More

In 2018, I purchased a QX80 from Jim Coleman Infiniti. The experience was awful and I should have canceled the purchase. The car had issues from the start, and it was clear that the dealer did not perform The experience was awful and I should have canceled the purchase. The car had issues from the start, and it was clear that the dealer did not perform due diligence before selling the vehicle. Two years later, I washed that bad taste from my mouth by purchasing a Lexus GX from Oursiman Lexus. The service was excellent from sales to financing. Josh pulled up several options that the had in stock based on my family situation and preferences. The sales manager, Willie, checked in on us periodically. And Amal made the financing process very easy. I don't see myself purchasing from another dealer again. More

Best experience ever, Jesse and Yaw are amazing. I got the best deal ever, I love my car. They made it so easy for me. the best deal ever, I love my car. They made it so easy for me. More

Seth provided Excellent service. He was Very responsive To all questions and was very knowledgeable about all aspects of 300H I would recommend him to friends. To all questions and was very knowledgeable about all aspects of 300H I would recommend him to friends. More

Thank You!! Thank You!! Thank You!! This Service Department knocked it out of the park! I bought my 2013 LX570 from this dealership a year ago. 3 months ago, I had new Michelin tires mounted and an Department knocked it out of the park! I bought my 2013 LX570 from this dealership a year ago. 3 months ago, I had new Michelin tires mounted and an alignment done by Sheehy Lexus of Annapolis. Immediately, I noticed the front end feeling abnormally loose over bumps and steering wheel play. Sheehy said their Hunter alignment machine was mis-calibrated and they had the Hunter guy come and re-calibrate. They re-aligned but same thing. Their head technician suggested a wheel balance. No improvement. The head tech and head diagnostic guy then tried to tell me what I was experiencing was normal. I then took it to my Indy shop for another alignment and told them to check the front suspension thoroughly. No improvement. I then took it to a local highly rated shop in Bowie who touts their top of the line Hunter Elite Touch alignment machine. Same issue after alignment. 3 days ago, I became curious and jacked up my LX to high mode and began pulling on all suspension arms and bolts. Low and behold, I turned the drivers side tie rod nut with my finger!!! How does a Lexus dealer and 2 Indy shops miss a loose outer tie rod??! I took it back to the last shop, they re-aligned, it was much better, but the steering wheel was off center!!! So, instead of taking it back on Monday to that shop and possibly wasting more time and screwing up my alignment even more, I decided to try my chances over the weekend to get my vehicle right. Saw Lexus of Rockville offering a $50 off coupon on service over $100 for 10/31 only. I scheduled Friday night online for 11 am. Arrived Saturday on time. Explained my 3 month ordeal to Omar, the assistant service manager. Omar listened to my concerns and assured me they would take care of me. They certainly did! My alignment was done in an hour just as Omar initially told me as I waited on a Sat morning. Impressive! (I was waiting 3 hours at Sheehy for poor alignments). I drove off and immediately was floored. My LX drives as it should! At one point I was thinking of replacing the whole front suspension or selling the truck, but the Ourisman Rockville Lexus service department has me enjoying my vehicle once again all with just a proper alignment! I read the service write-up and Omar addressed all of my concerns and make sure the techs checked everything I requested. Please Ourisman, recognize Omar Pacheco for his attentiveness, professionalism and outstanding customer service as he is an asset to your organization! More