Ourisman Kia of Fairfax

Bought a car 3 months ago. Still have temporary tags and no-one will call back. Still have faults needing fixing. Delay exaccerbated because they “forgot” to do it and part is Still have temporary tags and no-one will call back. Still have faults needing fixing. Delay exaccerbated because they “forgot” to do it and part is now on back order - despite having my car for 2 weeks. Maybe one in 20 messages will get a return call - if we are lucky. Terrible service. More

Patricia in Sales was a big help to me with my new KIA Soul. She is very kind, knowledgeable, and helpful. I can heartily refer/recommend her. Soul. She is very kind, knowledgeable, and helpful. I can heartily refer/recommend her. More

Marvin and Tony made my Kia Sportage purchase smooth and painless. I like that they were straightforward and no haggle. painless. I like that they were straightforward and no haggle. More

Excellent dealership to buy a car and excellent service buy a car from here you won't regret it.. buy a car from here you won't regret it.. More

It was a great experience and Marvin was great as always and very welcoming I came to get my car washed and tags and they did a great job!! and very welcoming I came to get my car washed and tags and they did a great job!! More

If there was a -1 rating, I would give it to this dealership. I purchased a 2014 Kia Soul from this dealership in July 2022. The vehicle started having issues with overconsumption of engine oil dealership. I purchased a 2014 Kia Soul from this dealership in July 2022. The vehicle started having issues with overconsumption of engine oil from month 3. After spending thousands of dollars to fix this perpetual problem (at this dealership and another), i was informed that the engine needs replacement (costs estimated at over $9000). This is unacceptable. I brought in the vehicle for this issue to be rectified...again... and the service team only changed the oil and requested that i drive it another 1000miles (further damage to a damaged vehicle with mechanical warranty on it). I would not recommend this dealership for purchasing a vehicle unless you bring your own mechanic to inspect the vehicle you are purchasing. More

Ourisman Fairfax Kia works like a well-oiled machine; each step of the buying process went effortlessly. Everyone at this dealership was knowledgeable, professional and friendly. Nick from sales made lea each step of the buying process went effortlessly. Everyone at this dealership was knowledgeable, professional and friendly. Nick from sales made learning about my car exciting. Howard in finance ensured everything was explained in detail and was very thorough. The General Manager also came by and checked in with me during the process, solidifying a very smooth and pleasant car buying experience. Thank you, Ourisman Fairfax Kia! More

This was the worst car-buying and service experience we have ever had. The sales representative made statements with respect to the operation and functionality of the RSE that were absolutely inaccurate an have ever had. The sales representative made statements with respect to the operation and functionality of the RSE that were absolutely inaccurate and untrue. They lost (or trashed) our license plate holder when replacing it with their dealership one. We purchased the rear set entertainment system (RSE) and then it took weeks of phone calls to actually get it installed. Communication has been consistently terrible. Emails go unanswered; calls that are supposed to be returned are not. On at least two (maybe three?) different occasions the RSE was supposed to have been ordered and then we’d call to make an appointment for installation only to find out that it had never even been ordered. More

The financial team, service team, dealer team and general manager also bad service mind. Never recommend here. manager also bad service mind. Never recommend here. More

Horrible experience! The old bait and switch occurred on a used car I was very interested in purchasing. I was quoted a price of $9800 on a trade-in they received on Wedn The old bait and switch occurred on a used car I was very interested in purchasing. I was quoted a price of $9800 on a trade-in they received on Wednesday. I go into the dealership today (Friday) to do a test drive and look it over. When I asked for the out the door price and after waiting too long, I was given a sheet that had the car priced at nearly $14k. I said "no way", so the salesman went back to the manager (Shereen) and they reduced it slightly, but there was no way I was paying over $17k for a trade-in vehicle that was quoted to me at $9800. And that's after both the salesman and manager said "they'd take care of me" after purchasing 8 vehicles from them (7 brand new and 1 used - all of them through a salesman I trusted who retired earlier this year). The reason I'm in the market is because the used car I bought from them 9 months ago blew the engine. I will never go back to the dealership - what a waste of time! Very very dissatisfied. More