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Ourisman Kia of Fairfax
Fairfax, VA
32 Reviews
Proudly serving Fairfax, Virginia, Ourisman Kia of Fairfax, is a leading full-service dealership dedicated to bringing you the finest automotive experience. We've been serving the NOVA area for years, and because we're part of the Ourisman Auto Group, we're dedicated to upholding our reputation for high-quality service you can count on. Whether you're looking for a new Kia vehicle or state-of-the-art Kia aftercare, you can count on us for all your automotive needs. Furthermore, you'll love our no-pressure sales environment along with our luxurious amenities to help make your stay that much more comfortable. Enjoy complimentary snacks and beverages, Wi-Fi, and evening showroom hours. Our friendly staff is dedicated to exceeding your expectations from the first moment you walk through the doors. So, what are you waiting for? Call now with any questions, or come visit our Fairfax, VA Kia dealership for a test drive you'll never forget.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 32 reviews
September 13, 2025
DONT BELIEVE 5 STAR REVIEWS They are bought or bribed. (At least some of them) Today service manager Ashley Doering offered me ~$150 (after consulting with her manager) to write a 5 star review of my (At least some of them) Today service manager Ashley Doering offered me ~$150 (after consulting with her manager) to write a 5 star review of my service experience. I said I’ll write a review AFTER everything is done NOT before. That’s blackmail (or rather bribery). I said good reviews are earned not bought. She did not agree …and I said “keep your money. I’m not going to lie for $150." 1 STAR - IS MORE ACCURATE. HERE'S WHY... They kept my car for 5 days when the work should have been done in 1 or 2. I brought it in last Sunday for an early Monday AM appointment - so they had it well before my appointment. I picked up the car late Friday afternoon - 5 full work days later. That's when I paid the huge bill. OURISMAN FAIRFAX KIA CHARGES TOO MUCH AND BILLS YOU FOR JUNK CHARGES They charged me $225 to test drive my car and they found no problem. I had to tell them what to do to fix it. Then on top of the expensive repairs, they add a bunch of extra garbage fees: $77 (13%) for "shop supplies" & a “compliance” fee $21 (3%) for a credit card fee I don’t plan on returning ever. More
by CD4DC
Employees Worked With
Ashley Doering
September 06, 2025
Boris was wonderful and helpful. He attempted to find the best option for me to buy a fitting car. I've had previous experiences and never at this level. Everyone was very helpful an He attempted to find the best option for me to buy a fitting car. I've had previous experiences and never at this level. Everyone was very helpful and kind. More
by jll855145
Employees Worked With
August 08, 2025
Nic was informative and attentive. I definitely need to upgrade to the carnival or telluride I definitely need to upgrade to the carnival or telluride More
by alexa.kinman
Employees Worked With
June 06, 2025
Agree with negative reviews below noting that customer service at this location has continued to go downhill. The quality of the mechanics has also deteriorated. Customers are paying an additional parts service at this location has continued to go downhill. The quality of the mechanics has also deteriorated. Customers are paying an additional parts charge even on oil changes making the cost approximately $200 - almost double the average cost. In addition, the 3% charge for credit card use is also passed to the customer which is not typical at other locations around town. Recommend finding a new place to service your Kia. More
by Concerned Kia owner
Employees Worked With
March 28, 2025
Marvin was great, answered my questions, and helped us to drive away in our new Telluride, which we all love. Thank you! drive away in our new Telluride, which we all love. Thank you! More
by Luther
Employees Worked With
December 31, 2024
They no longer offer free oil changes for customers who purchased the car with free oil changes for life. There was no warning about this so when I got to the dealership to have my oil changed the woman wh purchased the car with free oil changes for life. There was no warning about this so when I got to the dealership to have my oil changed the woman who was working pointed to signs saying they no longer honor the free oil changes for life and will now be charging $125 per oil change. This dealership has gone downhill. I highly recommend staying away from this STEALERSHIP and going somewhere where they care about their customers. More
by gs2024
Employees Worked With
Marco
December 10, 2024
No longer honored the free oil change, phone system is terrible, charge a 3% fee if use a credit card. They have really deterioted in customer service. terrible, charge a 3% fee if use a credit card. They have really deterioted in customer service. More
by bcorish55
Employees Worked With
Service dept
September 10, 2024
went to get an oil change - when i got their they told me the policy has changed and the oil change is no longer free - not when i booked the appt but when i showed up - they said this is a direct change me the policy has changed and the oil change is no longer free - not when i booked the appt but when i showed up - they said this is a direct change from mr ourisman. I let them know I was upset because there was no notice. I was told I would have to wait 45 min to speak yo a manager but there was nothing I could do and that they were sorry - not okay in my book More
by carol_buro
September 09, 2024
Drove an hour to test drive and buy a used car. The sales person was aggressive at getting me there, we set a time and when I arrived he had left. The car had been stolen. The dealership was a d The sales person was aggressive at getting me there, we set a time and when I arrived he had left. The car had been stolen. The dealership was a dump. I had to search for someone to talk with. Stay away! More
by Hollywood
Employees Worked With
Younes Bekkali
September 03, 2024
I went in to get my car serviced for 2 recalls, and the day after I got my car back, the check engine light came on and my car was driving funny. Upon inspecting my car, I saw that there were 2 bolts miss day after I got my car back, the check engine light came on and my car was driving funny. Upon inspecting my car, I saw that there were 2 bolts missing from my tire and my tire was crooked and coming off!! What gross negligence! Had the tire come off, I could have been in a serious accident. More
by kiki2011
Employees Worked With
David
