Ourisman Kia of Catonsville

As someone who sold cars for almost three years, I know it can be hard at times to find a dealership that is transparent and fair—but Kia of Catonsville definitely exceeded my expectations. Will, my salesp it can be hard at times to find a dealership that is transparent and fair—but Kia of Catonsville definitely exceeded my expectations. Will, my salesperson, was honest and extremely helpful, while General Manager Buddy Morris along with Sales Manager Hores Haider ensured a smooth and pressure-free experience. Da’sha the finance manager made the process quick and straightforward, with no hidden surprises which is rare in this industry. I strongly recommend this dealership for their integrity, professionalism, and overall customer service! More

My Disappointing Experience at Two Kia Dealerships 🚨 I recently had two frustrating experiences at Kia dealerships in Maryland, both of which left me questioning their professionalism, honesty, an 🚨 I recently had two frustrating experiences at Kia dealerships in Maryland, both of which left me questioning their professionalism, honesty, and overall business ethics. Laurel Kia Dealership I made an appointment with a salesperson who not only scheduled the time himself but then failed to be available when I arrived. Emergencies happen, and I understand that, but what followed was unacceptable. Since the salesperson was unavailable, I was handed off to the manager. I had a very specific request: I wanted a RWD Kia EV6. The salesperson adamantly stated that they had three in stock. However, when I arrived, every single vehicle was AWD, which I had clearly said I did not want. To make matters worse, the original salesperson later tried to justify the situation by telling me that the efficiency of AWD and RWD models was the same—which is factually untrue. This leads me to conclude that he was either incompetent or lying—neither of which are acceptable when making a significant purchase. Ourisman Kia Dealership – Catonsville After my disappointing experience at Laurel, I tried Ourisman Kia in Catonsville, only to encounter another case of incompetence or deception. Over the phone, the salesperson quoted me a price. I countered, and he told me his manager had accepted my offer. Based on that, I provided my insurance and license information and drove over 1.5 hours to complete the deal. When I arrived, the manager acknowledged that he was expecting me but then claimed he could not honor the agreed price. At that point, I simply walked out. To add insult to injury, the salesperson later wrote to me taking full responsibility for the mistake. But then, in another text, he tried to offer me a "Light Wind" trim at my price. When I contacted other Kia dealerships, I found out that there is no such trim package—it's either a Light or Wind trim, not some made-up "Light Wind" version. Final Thoughts Both experiences highlight deception, incompetence, or a complete lack of ethics. I cannot do business with dealerships that: ✔️ Misrepresent inventory ✔️ Make false claims about vehicle performance ✔️ Fail to honor agreed-upon pricing ✔️ Invent nonexistent trim levels Kia as a brand needs to reevaluate its hiring and training practices because these types of experiences erode customer trust. I will be sharing this experience widely because consumers deserve better. If you're considering purchasing a Kia, I strongly urge you to do your due diligence and be wary of dealerships that operate with these kinds of deceptive tactics. #Kia #CustomerExperience #CarBuying #ConsumerRights 🚗❌ More

One of the worst car buying experiences I've ever had. Trying to get anyone to help you after the sale is done is impossible. Background: bought a van at the end of December and have been waiting for 2 Trying to get anyone to help you after the sale is done is impossible. Background: bought a van at the end of December and have been waiting for 2 months for the registration to come in from the DMV in VA as I wanted to swap the plates between the van and a vehicle I traded in. Usually only takes a week or two but when I've called the DMV they're saying they haven't received anything from the dealer. Pull up the usb with the file for registration and title from the dealership and nothing is filled out correctly. Tried calling multiple times to get an answer as to why it wasn't filled out correctly and if they would resubmit the paperwork as my temporary tags are soon to expire. Can't get them to do their job, if they weren't 5 hours away I'd drive there and get it straightened out as this is ridiculous. Have sent 5 emails to the general manager without any response. STAY AWAY IF YOU'RE NOT NEARBY AND CAN ASSURE THEY WILL DO THEIR JOB!!! Not to mention the battery had to be replaced and the van had mismatched tires on front and back. Due your diligence when dealing with them as I should've looked these things over so that's my fault, not asking them to do anything about that just submit the paperwork correctly! More