Ourisman Kia of Bethesda

Dishonest dealer: Vehicle presented to us was not the model requested in advance. Ourisman representatives never mentioned this. Because the model type was not identified on the exterior of the car, the model requested in advance. Ourisman representatives never mentioned this. Because the model type was not identified on the exterior of the car, the switch was not apparent until the vehicle came home and we realized it did not have that features we expected on it. Deceptive practices: 1) Car switch: Vehicles are stored in a garage below the dealership so customers cannot see what is going. Staff switched cars on us at the last minute. We learned of the switch when signing documents with finance, and after, under Ourisman’s direction we had arranged for proof of insurance with the first car’s VIN number. Changing the VIN number the next day was tedious and time consuming. 2) Delivery checkout form: We were asked to validate delivery by sending back codes to the dealer. We were not informed that the sales rep had completed a delivery form that misrepresented the dirty condition of the vehicle on delivery. No respect for customer: 1) Ourisman sales rep did not honor the time of our scheduled appointment 2) We waited over four hours to complete the transaction, with poor hand-offs between staff 3) We informed the sales manager of our issues, but he ignored our complaints. Avoid this dealership! More

Our sales associate Tom as attentive and highly professional. Allen sets a high standard and supports his team with great success. professional. Allen sets a high standard and supports his team with great success. More