Ourisman Hyundai of Bowie - Service Center

General maintenance Shavon is everything when it comes to customer service. Listening and being attentive to your needs are big qualities she attains. Relaying what you Shavon is everything when it comes to customer service. Listening and being attentive to your needs are big qualities she attains. Relaying what you need to the techs making sure your request are met. Phenomenal job always. More

Oil Change and Customer Service Again, had the luxury of having Ms. Shavon has my customer service rep and once again she continues to show professionalism and care. I only call and Again, had the luxury of having Ms. Shavon has my customer service rep and once again she continues to show professionalism and care. I only call and ask for her when I need service because she cares. Wonderful job Shavon and I'll see you on the next visit William Jones More

Excellent Service! - Fast and Efficient Just came in earlier this week for my routine maintenance. I was in and out within an hour, less time than expected! I believe this was my second or t Just came in earlier this week for my routine maintenance. I was in and out within an hour, less time than expected! I believe this was my second or third time working with Shavon. She is always so friendly and attentive to the customers! More

2018 Sonata Recall I'm grateful for the service and thorough details from Shavon regarding my car and the recall. My car was in their shop for almost two weeks but they I'm grateful for the service and thorough details from Shavon regarding my car and the recall. My car was in their shop for almost two weeks but they made sure to keep my updated regarding each step taken to fix the issue. Thank you Hyundai for having the best warranty anyone could ask for! More

Egeine noise This place is awesome both sitting area were clean and quiet. All the employees were friendly and helpful. Shavon got me in and out she even did a fol This place is awesome both sitting area were clean and quiet. All the employees were friendly and helpful. Shavon got me in and out she even did a follow up call since I didn’t see her when I left. More

Great Service Always a pleasant experience when visiting the Hyundai service dept, friendly customer service ,,pertinent information about my car was promptly giv Always a pleasant experience when visiting the Hyundai service dept, friendly customer service ,,pertinent information about my car was promptly given to me by the service agents that I encountered there Shavon and Dina. They are part of the reason Inreturn to Ourisman of Bowie for my car to be serviced LG More

The dreaded sunroof noise. OMG! I've been complaining about this issue with the original dealership, who had me coming back to their facility knowing they were no longer a Genes OMG! I've been complaining about this issue with the original dealership, who had me coming back to their facility knowing they were no longer a Genesis dealership. They finally informed me to go to the Genesis dealership in Bowie. When I get there, everyone was upbeat and pleasant. Sharvon Hill, the service manager, took my concerns and history. She was informative about what was going to take place with the sunroof. Everything she said was done. Had my car back on time. My only issue is it's fixed but needs twinking. More

Excellent routine maintenance. All work done as requested. Ron, my service advisor kept me abreast via telephone calls. The shuttle service was also excellent. First time user of sh All work done as requested. Ron, my service advisor kept me abreast via telephone calls. The shuttle service was also excellent. First time user of shuttle - great. Have used this place for 3 years. More

Great service experience Big thank you to Philip for getting me in/out in record time and everything done right for a safety recall. Can't thank him enough for the great exper Big thank you to Philip for getting me in/out in record time and everything done right for a safety recall. Can't thank him enough for the great experience. More

So grateful!!! Big thanks and appreciation to Ron & Mr. Joe White for working out a way to take care of my “out of warranty” repair. The care, attentiveness, and pr Big thanks and appreciation to Ron & Mr. Joe White for working out a way to take care of my “out of warranty” repair. The care, attentiveness, and promptness in the repair were hands down the best service I’ve ever had at a dealership. More