Ourisman Hyundai of Bowie - Service Center

Saturday Service We very much appreciate the service we received from Jeanette. She expedited the appointment and was very helpful throughout the process. We will re We very much appreciate the service we received from Jeanette. She expedited the appointment and was very helpful throughout the process. We will return to this dealership for service. More

Such caring people! Jennette is a lifesaver! I had a horrible experience at Mr. Tire in Edgewater (never go their-they cut my brake line while trying to change one tire f Jennette is a lifesaver! I had a horrible experience at Mr. Tire in Edgewater (never go their-they cut my brake line while trying to change one tire for me!) Jennette fit me into the schedule with no questions asked & looked at my car for free to make sure it was safe & fixed properly so I could make my road trip this weekend. Such caring people who you can tell actually do care about others. I would 10/10 recommend this place! More

Service was quick but they forgot something Fast service (1 hr) and really appreciate the free shuttle, but they forgot one important, thing reset my service milage tracker. Therefore I was wor Fast service (1 hr) and really appreciate the free shuttle, but they forgot one important, thing reset my service milage tracker. Therefore I was worried if the quick turnaround meant that the service was not done. I called the service team, they said oil was changed but they forgot to reset the service milage counter and i was given two options. I can come back for them to reset or i can go on youtube to learn to do it myself. I paid $70.00 for an oil change and at that point I wasn’t completely sure that it was done. Now I have to come back to get concrete verification or gamble and risk my engine locking up. I wasn’t happy but after work I Drove back down there (warning light came on while driving there) I had them reset the service milage counter and had them physically show me that the oil was clean from the oil change. More

Awesome I look forward to bringing my car in for service knowing that I will be greeted by Cynthia. Even if I have to wait I really don't mind because is con I look forward to bringing my car in for service knowing that I will be greeted by Cynthia. Even if I have to wait I really don't mind because is constantly updating me as to what is happening with the service. She is always so very pleasant and that's what good service is all about. I know that I may I said it before, but in my opinion she is truly an asset to your establishment. More

The Bowie Team My experience was great in every way. Shavon greeted me with a smile and was very pleasant although it was before 8AM. Notifying about my vehicle Shav My experience was great in every way. Shavon greeted me with a smile and was very pleasant although it was before 8AM. Notifying about my vehicle Shavon was professional and personable. I had to take a shuttle to work and the experience was great as well Grant was also pleasant and kind. You have an awesome team working for you and I will always use you all for servicing needs. As well as recommend you. My one recommendation is to make sure your shuttle is parked in a place where it is easily accessible for your driver to receive it for your waiting customers. C. Richardson More

Great service! I had a service appointment during which I planned for an oil change and a couple other small tasks. It turns out I needed front brake pads and one t I had a service appointment during which I planned for an oil change and a couple other small tasks. It turns out I needed front brake pads and one tire, and I was preparing for a road trip in a few days. Shavon provided excellent service while she assisted me through the entire process from check in to check out. Shavon also went above and beyond to find a cost effective solution for me since I wasn't planning paying for the brakes and tire that day. Without my asking, Shavon came up with a solution that saved me some money and called me back with the quote which I happily accepted. More

Genesis Valet Service As scheduled , I was contacted by Joe White that the driver, Priscilla was on the way to pick up the car. She arrived promptly and was friendly and c As scheduled , I was contacted by Joe White that the driver, Priscilla was on the way to pick up the car. She arrived promptly and was friendly and courteous. She left me a loaner for my use while my car was being serviced. Later that day my car was returned after service was completed. It could not have been easier and required next to no effort on my part. More

Professional, Courteous, Great Service I came in for an oil change. From the time I entered the service desk - Ron was nothing but professional. Answered all of my questions, told me what w I came in for an oil change. From the time I entered the service desk - Ron was nothing but professional. Answered all of my questions, told me what was include with this service and gave me an estimated time of completion and was on the mark with the time. Look forward to working with Ron at my next visits. Thanks Ron!!! More

GREAT SERVICE Our family would like to extend the highest level of appreciation for the professionalism that was afforded us by Ms. Hill. We are indebted to her and Our family would like to extend the highest level of appreciation for the professionalism that was afforded us by Ms. Hill. We are indebted to her and wish nothing but the best for her. She has to be one of your most valuable employees because of the level of poise and command that she displays. Thanks again Shavon from our family to you. More

Recalls and engine service I came in for routine a tune up and to have the recalls serviced. Shavon Hill and the service team noticed engine issues after running diagnostic tes I came in for routine a tune up and to have the recalls serviced. Shavon Hill and the service team noticed engine issues after running diagnostic tests. They informed me that my engine was failing and needed to be replaced. Since it was under warranty, Shavon immediately put me in a rental, the engine has been replaced and my car is running like new. More