Ourisman Hyundai of Bowie - Service Center

Service On My Genesis I scheduled my appointment for 9:30 AM and arrived at 9:15 AM, I had no problem with checking in my car for service. I needed an oil change and rotat I scheduled my appointment for 9:30 AM and arrived at 9:15 AM, I had no problem with checking in my car for service. I needed an oil change and rotation of my tires. My car was finished by 10:45 AM, I was completely satisfied with the entire process and everyone was accommodating including the Cashier who took my money. I have used this service department exclusively and never been disappointed. More

Service Review I scheduled the 45,000 mile service for my Hyundai Elantra in advance, was greeted in a timely manner, was informed ahead of time what would be comple I scheduled the 45,000 mile service for my Hyundai Elantra in advance, was greeted in a timely manner, was informed ahead of time what would be completed and the approximate price. Service Advisor Juan was friendly and helpful (as he always is - even though he was the only advisor working at 07:15 am). The work was completed within two hours and the price was within a few dollars of what was quoted. I have been coming to this dealership for all my maintenance since 2012 - when I bought my first Elantra. Only twice was scheduled maintenance performed by other dealers - both instances were when I was out of town. I am very satisfied with the service at Ourisman Hyundai of Bowie and remain a loyal customer. More

Happy Sonata driver I have been using Ourisman Hyundai of Bowie for my regular car service (oil changes and etc) for about two years now. There has never been a time when I have been using Ourisman Hyundai of Bowie for my regular car service (oil changes and etc) for about two years now. There has never been a time when I haven't had a excellent experience. JUAN is the BEST service agent EVER. He pays close attention to your service needs and works with you until the job is completed to your satisfaction. The waiting area is clean and comfortable. I needed shuttle service when I took my care in recently and without delay I had a ride home. The cashier staff is also a pleasure to work with(dont hear that too often when paying a bill). One of the nice cashier even gave me lotion for my dry hands(now that's service). Can't Say Enough About the staff at Ourisman Hyundai of Bowie. I will never take my car anywhere else!!!!! More

Total Service I never trusted a dealership like I trust these folks...wonderful people! Will definitely come back in the future for more service work. Why go anywh I never trusted a dealership like I trust these folks...wonderful people! Will definitely come back in the future for more service work. Why go anywhere else ? More

Excellent, Excellent, Excellent!!! I didn't have an appointment, but thought I would try my luck. I could see that the waiting room was half full. Yet, the gentleman said they would ser I didn't have an appointment, but thought I would try my luck. I could see that the waiting room was half full. Yet, the gentleman said they would service my car, informed me of the wait time and helped me to select the best monetary package for the services I needed- EXCELLENT customer service! I was out of there within the timeframe I was told- EXCELLENT timelines in providing services! And my car ran much smoother when I got back in it- EXCELLENT quality services! More

GREAT !!! Service is quick, complete, accurate, AND the servicemen/women are extremely nice. Can't ask for any better than that! I have 18 words, so I will ju Service is quick, complete, accurate, AND the servicemen/women are extremely nice. Can't ask for any better than that! I have 18 words, so I will just ramble on till I get over the magic number of 25. That seems a little ridiculous, doesn't it?? More

Service I had a nice, friendly, and courteous visit. All service was completed satisfactory. Waiting room was nice and comftorable. I would go back again for I had a nice, friendly, and courteous visit. All service was completed satisfactory. Waiting room was nice and comftorable. I would go back again for future service. More

awesome Great service and they are very friendly. Very clean felicity. Very easy to make appointment on line. Drove and out in the time they promised plus a Great service and they are very friendly. Very clean felicity. Very easy to make appointment on line. Drove and out in the time they promised plus a free car wash. More

Oil&water Customer service was excellent, I was offered beverages but I waited a little long to get 4 new tires put on 8-11:30am the price was little higher. St Customer service was excellent, I was offered beverages but I waited a little long to get 4 new tires put on 8-11:30am the price was little higher. Steven very professional and helpful. More

Unprofessional, disrepecful. rude customer service. I own a 2014 Equus; therefore I am entitled to concierge/valet service. The loaner is to be an Equus or a Genesis. I made a service appointment on 7 I own a 2014 Equus; therefore I am entitled to concierge/valet service. The loaner is to be an Equus or a Genesis. I made a service appointment on 7/26/16 for an appointment on 8/3/16 at 10:00 am. I received an e-mailed from Advisor, Juan Easley stating by appointment is on 8/3/16 at 8:30 am. I called Juan Easley to let him know that I have an Equus and would he be picking-up the car at 8:30 am. He said if it did not, he would call. I did not receive a call from Juan Easley. Several calls were made to Service Department to no avail. Finally, I reached Ann, who stated the car was being cleaned and gas up. The driver appeared at my home at 10:00 am with a white Sonata (older), which I did not accept. Juan Easley should have honored the replacement of vehicle for vehicle or called and asked if I would accept the Sonata. I made the appointment five (5) working days prior to the scheduled appointment. No one from Ourisman Hyundai of Bowie as ever called me. I called and spoke to the Service Manager, Rick Martars, who stated that someone dropped the ball and that he was new. He further stated that he would have a Genesis available Thursday around 9:00 am or 10:00 am. No call from Rick Martars. Rick Martars was aware of my travel out of town. Also calls made to Service Department were not answered. When they were answered, you would be placed on hold and then hung up on/disconnected. SHOULD I BE DISRESPECTED OR ILL-TREATED BECAUSE SOMEONE "DROPPED THE BALL"? . More