Ourisman Hyundai of Bowie - Service Center

The service department has gone to xxxx in a hand basket. Since this place was remodeled, it appears that all of the service personnel are new. This was the 2nd time I tried to use the service department sin Since this place was remodeled, it appears that all of the service personnel are new. This was the 2nd time I tried to use the service department since the renovations. They can never find my information, although I purchased my car there. This last, and I mean LAST TIME, I gave them a specific problem to look for, and requested they drive the vehicle to assess the issue. It was apparent after retrieving my car that they could not have driven it. The noise was still very noticeable. Upon returning this morning to speak to the manager, he was dismissive and gave an excuse that it's hard to assess a "noise" without out the owner present. I was never contacted to do a ride along, which would have not been an issue to accomodate. I requested a ride along, and was granted one. Within 150 feet of the dealership the team lead technician immediately said it's your bearing. He also made mention that the car could have not been driven, because the most junior technician would have determined the issue was with the bearing. The Service Manager Chester would never acknowledge that he nor a technician drove the car. He was non-chalant and I appeared to be bothering him, because as he stated, "he was just getting in and wasn't ready to deal with me yet". While there, there was another customer with a huge issue. Choose somewhere else for your service if you can! More

I took my 2017 Hyundai Tucson for a hesitation problem. I agreed to have the spark plugs replaced and next thing I know it became a catalytic converter (which my warranty did not cover). Then I was told it I agreed to have the spark plugs replaced and next thing I know it became a catalytic converter (which my warranty did not cover). Then I was told it was entire exhaust system and the cost went from $200 for spark plugs to over $5000 for an exhaust system. Due to the wording used sent to my warranty company, the warranty did not cover this repair. (the wording used simple said was a catalytic converter, not an exhaust system) The icing on the cake was the fact, Ourisman did not give me a chance to call my warranty company before repair was started to see if they would cover the exhaust system. I later found out the warranty company would have been covered. I am disappointed with the service department. I have been going to this dealership service department since 2021 and this is the first time I had issues. More

I have had a miserable experience every time I have to come to this dealership. The first time, the sales person forgot to do some required check on my new car he sold me. It was his fault for not complet come to this dealership. The first time, the sales person forgot to do some required check on my new car he sold me. It was his fault for not completing his paperwork, and asked me to do him the favor of bringing it in the next day so he could do it. He knew I was coming, he was suppose to meet me there and get me on my way. He said it would only take about 15 minutes. I ended up waited for TWO AND A HALF HOURS in the Service department because they forgot about me. The next time I came to the dealership was for my first oil change. I had an 8:30 a.m. appointment. They clearly have no concept or appreciation of what an appoint is, because they said to me “there are a lot of cars ahead of you, so it’s going to be about a 2 hour wait.” Three hours later I was on my way. They don’t even apologize to you for wasting so much of your time. The next time I needed them, I had a nail in my tire and needed a repair. Again, the excuse was an “extensive backlog”. They actually suggested to me that I drop the car off for 3-5 days while they took care of their backlog!!! To have a tire repair done! I am seriously searching for another option as far as the rest of my car’s maintenance will go. I hate this dealership. They are unwelcoming, they treat you like you’re cattle and an inconvenience to them. It is, by far, the WORST dealership I have ever been to in my adult life. More

I have been calling for two weeks and no one has returned my call in two weeks. I had my vehicle towed to this location, I spoke to someone the first day that it arrived and haven’t not been able to speak wi my call in two weeks. I had my vehicle towed to this location, I spoke to someone the first day that it arrived and haven’t not been able to speak with someone since. More

AS always, my experience was great. Janae was awesome and very knowledgeable. She kept me informed regarding the service of my vehicle and explained the few small things that the technicians found while perf very knowledgeable. She kept me informed regarding the service of my vehicle and explained the few small things that the technicians found while performing my oil change and inspecting my vehicle. I am very grateful to have such a wonderful team of people available to ensure my vehicle is running in tip top condition. More

Had a great experience with the valet service. They came and picked up both our G80 and GV70 for service, and returned both the next morning. and picked up both our G80 and GV70 for service, and returned both the next morning. More

Everything was done as expected and in time. I also loved the fact that they paid for my shuttle to drop me home and pick me back up when my car was ready! Wonderful experience! the fact that they paid for my shuttle to drop me home and pick me back up when my car was ready! Wonderful experience! More

The great customer experience continues to this day since I purchased my Genesis G70 at Ourisman Bowie over a year ago. The people are friendly and the Genesis Valet Service continues to be a fantastic. I hi I purchased my Genesis G70 at Ourisman Bowie over a year ago. The people are friendly and the Genesis Valet Service continues to be a fantastic. I highly recommend them to friends and family looking to check out Hyundai and Genesis vehicles. More

Good service from check in through to checkout- waiting area was pleasant and coffee was great. Many thanks area was pleasant and coffee was great. Many thanks More

I have always gotten good service from the service department. Shavon is exceptional. On the ball and always asks if there is anything else she can do. Always a pleasure to deal with her. department. Shavon is exceptional. On the ball and always asks if there is anything else she can do. Always a pleasure to deal with her. More