Ourisman Honda - Service Center

sloppy service, non-professional technicians I had Monday 9 am B1 service for the new accord (12000 miles). I brought car 30 min earlier, and it took 2.5 hrs for this basic service. Moreover, Tec I had Monday 9 am B1 service for the new accord (12000 miles). I brought car 30 min earlier, and it took 2.5 hrs for this basic service. Moreover, Tech damaged tire stem valve and even did not mention that the valve cap got stuck and he could not unscrew it. The latter triggered TPMS low tire pressure warning. I went to NTB and they replaced the stem valve to $37, and I recalibrated TPMS. I do not mentioned that the dumb Tech does not know how to reset the maintenance minder in new accords More

Poor Excuses Made for Multiple Customer Service Issues On April 1st I made an appointment online for a 9:30am appointment on April 7th. Several days before the appointment I called the dealership to confir On April 1st I made an appointment online for a 9:30am appointment on April 7th. Several days before the appointment I called the dealership to confirm my appointment and pricing for the services I'd requested. When I arrived, my car was checked in by the Asst. Service Manager Dan Jennings who took note of the issues I wanted diagnosed. I was given every indication that my car would be seen right away and had chosen to wait at the dealership. At 11am Dan called to inform me that my car was just now being seen and it would take two hours to evaluate my issues (wind shield wipers not working, power locks not working, brake light wouldn't turn off). I reluctantly agreed, frustrated that my car had not already been seen and that I had not been informed of the longer, more expensive diagnostic time evaluation up front before waiting. After not receiving an update two hours later, I finally confronted Dan at his desk at 1:40pm. He said my paperwork was ready and he would review it with me. He then disappeared for another 15 minutes. When he returned he told me that they had only been able to figure out repairs for the windshield wiper and locks but had yet to understand why the brake light would not turn off. When I expressed frustration over the extended wait times he said that there was no point in making an appointment as they were unable to guarantee a car would be seen at the scheduled appointment time but on a rolling drop off basis. He then said that they usually did not do diagnostic work on the weekends, which is why there was an extended wait time, and that I would have been better off dropping the car off on a week day. When I noted that none of these suggestions had been communicated to me when I'd called to confirm my appointment or by him at 9:30am when I checked in he brushed it off like that was just how things were. His behavior was dismissive, hurried and like I was wasting his time and should have known better. My experience with the service at this dealership was very negative and left a very bad impression. I do not plan to return. More

Find another Honda dealer, this one WON'T take care of you Service department is unresponsive and unwilling to help a customer while their car is under repairs for warranty issues. No loaner cars and constantl Service department is unresponsive and unwilling to help a customer while their car is under repairs for warranty issues. No loaner cars and constantly hearing different explanations from all employees. Tried to pick up my car and noticed a dent, which clearly was from when they were working on the car because the dent was going out like it was pushed from the inside of the car. Impossible to work with, steer clear if you care at all about your car or money! More

The best honda service Alahagi samateh is the best service manager at ourisman honda of bethesda hands down he got me in and out and he is so pleasant and nice. he give me t Alahagi samateh is the best service manager at ourisman honda of bethesda hands down he got me in and out and he is so pleasant and nice. he give me the best customer service More

BEWARE OF ELROY My car broke down on the beltway and was towed to the nearest car deal which unfortunately was Oursman Honda. We were told by Elory that the car was o My car broke down on the beltway and was towed to the nearest car deal which unfortunately was Oursman Honda. We were told by Elory that the car was out of oil and the engine blew. The cost to replace the engine would be $3,600. Jiffy Lube went to the dealer to inspect the car, since they did the last oil change, and said the oil was not an issue. Suddenly Elroy changed his story and agreed the oil was ok. (Really? A certified mechanic can't check the oil?) 2 weeks had passed and we completely lost trust in Oursman Honda. The situation was so bad that we had the car towed to another dealer. Elroy tried to charge us $350 yet he never ran a diagnostic check or did any work on the car. He could not even figure out how to check the oil! The bottom line is we took the car to another mechanic who corrected the problem for $350. The car needed spark plugs and a coil. How can you explain that Elroy. Oh yeah... Elroy also said how in the world could you take the car to a non-certified Honda deal. Well Elroy, they figured out the problem and were honest... unlike you. More

Warranty, not even worth it at Ourisman My girlfriend leased a Honda in Florida and was in love with the side mirror camera. We recently moved to Maryland in the winter, and there were still My girlfriend leased a Honda in Florida and was in love with the side mirror camera. We recently moved to Maryland in the winter, and there were still no issues. In the summer (Which was far milder than the 120 degree summers the car was used to, the side mirror became fogged and looked as if Vaseline had been smeared across the lens. As it is under lease, and extremely under warranty, less than 15,000 miles in two years we figured that getting it repaired would be a non-issue. Instead it was a nightmare. We left the vehicle and returned an hour later when we were told to come pick it up. They had done nothing with the vehicle. They told us that there was nothing wrong with the camera according to their computer diagnostics. This was when we had to explain that you didn't need a computer to see the problem. They pulled up a newer vehicle and its camera was flawless, so they pulled up a customers vehicle with more miles than my gf's and showed how the "older" cameras "just look that way." Working in the car industry I backed off and let her handle the situation, as I knew that if it was not my car, they would not listen to me. They brought out Gary McDade, a class A jerk. He backed her into a corner and kept telling her that she "felt" it wasn't working. She is a data person, and not a feelings person. When I saw her starting to cry after Gary kept shouting that it was her feelings I lost it on him. I pointed out how it was not feelings it was their terrible product and their terrible warranty that resulted in this situation, not anyone's feelings. He asked me, "How much do you pay on the car." I responded, "Do you REALLY want to go down that road?" He said yes, So I took his card. And here we are today. Don't do business with this store, and don't do service with Gary McDade, he wanted you to know. More

In the service department, Mr. Luis Campos is the expert! I have been tat Ourisman Honda in Bethesda a number of times. Mr. Campos was always courteous efficient and professional. He answered all of my questi I have been tat Ourisman Honda in Bethesda a number of times. Mr. Campos was always courteous efficient and professional. He answered all of my questions. Give the kid a raise! More

Shady Pricing My Honda Fit A/C was acting up. After reading a lot online and trying to diagnose the problem myself with the help of Advance Auto Parts I decided I My Honda Fit A/C was acting up. After reading a lot online and trying to diagnose the problem myself with the help of Advance Auto Parts I decided I needed to bring it in. They called and quoted me 159 for the A/C recharge. I gave them the go ahead to perform that service. I came in to pay and had a 25% off coupon on my phone. They first started by saying well, we already gave you 15% off. Well, that is not 25% off so please honor my coupon. Then they claimed I needed the coupon printed out and not on my phone, even though the fine print says nothing of the sort. So they made me think they were giving me a deal by honoring it anyway and printing it out for me. So after this discount my total was $179. Well, wait?!? Hold the phone! How in the world is my final price $20 more than I was quoted after you took off 25%? So back to discussion I went. I ended up paying $151 which I am not entirely happy about, seeing as that is not 25% off of the quoted $159, but at least it wasn't the original $190 they tried to charge me! Don't make me feel like you are doing something special and breaking the rules for me when I am going by YOUR quotes and YOUR coupons. I expect to pay the price quoted and have you actually honor your coupons! The service reps who helped me were very friendly, but kept stressing what a good deal I was getting because of how much this 'normally' costs. I do not care how much it 'normally' costs, I care about the price YOU QUOTED ME! More

I first met Mr. Campos 2 weeks ago to have my crv serviced. He told me that it will be ready in 3 hours so I went to see a movie across the street. As I was coming out of the movie theatre, he called serviced. He told me that it will be ready in 3 hours so I went to see a movie across the street. As I was coming out of the movie theatre, he called and said my car was ready. I like that a lot!. He is knowledgeable, pleasant and willing to go the extra mile! Luis is a "people person"! More

I would never recommend anyone to this dealership. I recently bought a brand new car in Oct 1 2013. I worked very hard to save my down payment and I am a student attending college. I bought a new car af recently bought a brand new car in Oct 1 2013. I worked very hard to save my down payment and I am a student attending college. I bought a new car after having some trouble with my used car. At sales everyone was kind because I am giving the dealership business. I bought this car and drove home a brand new car which AC was not working properly. I took it back and asked them why? They said it’s because Honda had not did their job properly and we will take care of it. It was a first time buy with not much knowledge I believed them because I searched for this car over months and I drove about 30 miles into another state buying it. Later on I drove this car very happily and my first oil change was not even due for a long period of time. Around about after 3 months where I drove about 4000 miles. Oil change was at 60 percent until change due. I heard a noise from engine. I was surprised and saw an engine oil lap on. I was worried and checked the manual for what reason that may be and found out that there is low oil in engine. I checked the dip stick and no oil. I called the service department and was advised to drive my car 30 miles to dealership when there is no oil in car and engine has made noise and could be damage. I asked and told him there is no oil and then they towed my car. Honda did not provide me with any service car because they had to get my car to dealership first. Service guy told me to take a taxi and we will refund the money to you. Later I found out that when oil was drained that there is only 2 quarts in my car. They said we must do an oil consumption test and that’s what Honda wants. I asked them why? This is a brand new car and I bought it about 3 to 5 months and its burning oil because there was no leak. This is the second problem in this car and I bought it a few months ago. I called Honda and asked them about the Ac not working properly and they said that’s the dealership and not our fault that they did not check properly. I spoke to a service manager of the dealership and asked them why I am going thought so much stress and time. This car is defective and I would want another car. I said I am not happy with your service after knowing your service guys don’t even know what to tell me when I called in for a problem. I did not get any car when I left my car at the dealership. You guys lied to be about the Ac and if I knew I would of never bought it and return it. He spoke to me in a sarcastic manner and said that this is not a Mercedes dealership after I asked him for a car to drive for work. All he to me was you have warranty. I said I am not happy with my car. This is a big problem and I want this issue solved. He said we are trying and sent me off without any help. I am very stressed out and I am a student attending full time college and work. I don’t have the time for all this and that was the main reason for me to buy a car was not to worry for next 5 years. I have issues on this car more than my used car. I even did the oil consumption test and drove back to dealership and they said the oil is less but it’s not at the level and this is normal. I have driving around a car that has low oil in it. I am sure that’s not how it work. I am using the car with less oil so it is damaging my car. How is oil burning normal on a brand new car which has less than 6000 miles? I did oil consumption test and oil went down at 1500 and now I drove another up to 2000 and it’s near the first mark on my dip stick. I won’t ever recommend anyone this dealership so they won’t go thought what I am. I work so hard every day to pay for this car. I have wasted my 5500 deposit and my 4 payments of 300 so far and more to go. More