Ourisman Honda - Service Center

I purchased my Honda in 2017 and could not be happier with the excellent service that has been provided by this dearlership and my agent Alhagi Samateh. Al is the ultimate professional and has gone beyon with the excellent service that has been provided by this dearlership and my agent Alhagi Samateh. Al is the ultimate professional and has gone beyond the call of duty to make sure repairs on my vehicle are completed correctly whether it be routine or something difficult. I recently had a squirrel chew the wire to my electrical system. Al was understanding and explained that this was not uncommon and it would be repaired and covered by insurance. I would highly recommend using this dealership to buy and/or have repairs done at this dealership and highly recommend Al who is wonderful to work with! I More

Bought CRV in at 15k miles for service. Charged $157 for rear diff fluid change and tire rotation. they did not do oil change. Bill included: $7 Misc $7 Hazard waste $12 washers $9 fi Charged $157 for rear diff fluid change and tire rotation. they did not do oil change. Bill included: $7 Misc $7 Hazard waste $12 washers $9 file security $18 quantity purchase recovery Now going to jiffy lube for oil change NEVER COME HERE FOR SERVICE More

Chol Su "Teddy" Pak ALWAYS providing excellent service, great to deal with, he will do his best to help me everytime I take my car to change oil, breaks pad, tires, etc...I highly recommend him. great to deal with, he will do his best to help me everytime I take my car to change oil, breaks pad, tires, etc...I highly recommend him. More

I worked with Javier and Lara. I am a first time car buyer and they made the process seamless, and answered all of my questions. It was a great experience. buyer and they made the process seamless, and answered all of my questions. It was a great experience. More

We really enjoyed working with Javier Paniagua to buy our most recent family vehicle. He was super responsive to our initial inquiries and in answering our follow up questions. He never made us feel pressu most recent family vehicle. He was super responsive to our initial inquiries and in answering our follow up questions. He never made us feel pressured, even as we took a few weeks in our communications with him Javier adapted quickly when we told him we had some free time on an upcoming Saturday, including sending us updated offers on two new vehicle types we were interested in. But the best part was when we came to the dealership. Javier made us feel comfortable from the moment we arrived. He showed us the vehicle, helped us take our test drive, and guided us through the entire buying process, including working with his manager to match an offer from a competing seller. It was a very smooth and no-hassle experience. Then, after we signed the papers, Javier took time to teach us about the vehicle in detail including personally helping set up multiple custom driving features. We are thrilled with our shiny new car and would unreservedly recommend Javier to anyone looking for a low pressure, rewarding experience. More

Javier is great to work with, very helpful and knowledgeable. He was always wiling to help and respond to questions. I would highly recommend Ourisman Honda Bethesda to everyone. knowledgeable. He was always wiling to help and respond to questions. I would highly recommend Ourisman Honda Bethesda to everyone. More

My experience was really great when I went to get the oil change and have my tires checked. Gustavo Z. Was very helpful and truly provided excellent customer service. My overall experience with Ourisman Hond change and have my tires checked. Gustavo Z. Was very helpful and truly provided excellent customer service. My overall experience with Ourisman Honda has actually been good and increased to excellent by the years. Great service all around!!! More

Completely incompetent service technicians Run, don’t walk, away from this dealer. We have had nothing but negative experiences with this dealer and they put our lives at risk with their negli Run, don’t walk, away from this dealer. We have had nothing but negative experiences with this dealer and they put our lives at risk with their negligence and incompetence. They consistently failed to address or fix problems with our 2016 Odyssey that we brought to their attention, and would have to bring our van in multiple times and ask them to actually put a little effort in and fix the problem. The final straw was a few weeks ago when we asked them to check one of our tires as it kept losing air. They did not check it. Fast forward a week and we get a flat tire while going 65 mph on the highway when a nail that clearly had been in the tire for months came out. Luckily we did not get into an accident. They obviously did not check the tire as they would have seen the nail, as it was smack in the middle of the tire, and could have removed and patched the hole. This would have been much safer for us, not to mention much less expensive than paying for roadside assistance and buying a new tire for a 3 year old car with less than 10k miles. The service technicians are completely incompetent and lazy. More

Excellent Service Manager My 2018 Honda Accord LX had some dashboard lights come on and I took it to Ourisman Honda, Bethesda and was assigned Alhagi Al Samateh. He was so pati My 2018 Honda Accord LX had some dashboard lights come on and I took it to Ourisman Honda, Bethesda and was assigned Alhagi Al Samateh. He was so patient, polite and really helpful. I had already taken the car to another honda dealer but they could not fix it. Alhagi assured me that they will do everything possible to fix my car for me. The issues were complicated and could not be fixed on the same day so he arranged for a rental car for me and had a shuttle pick me up to the rental company and kept calling me everyday to update me on my car because they had to import some parts to fix the car. Finally my car was fixed and it was excellent. They had fine tuned everything. I returned the rental car and he had a shuttle pick me up to ourisman place for my car and guess what, I didn't pay a dime. I had it all covered by my warranty. Alhagi Al Samateh was really helpful and facilitated the whole process and deserves more than 5 stars from me More

The service department came to my rescue. I was driving down to DC when we realized that my air conditioning wasn't working. I called them from the road and they had me come in the next busine I was driving down to DC when we realized that my air conditioning wasn't working. I called them from the road and they had me come in the next business day. I brought the car in at 730 and after some prodding to get them to look at the car, they had it diagnosed and fixed the same day. The customer service agents were very nice and realized how stressed I was and made it happen. I was able to get my daughter moved into her apartment and get home for the 7 hour drive with air conditioning. Thank you Ourisman More