Ourisman Honda of Tysons Corner

Worst Dealership Ever!!! IF YOU ARE MILITARY, AND IF YOUR HOME OF RECORD IS IN ANOTHER STATE THAT YOU WANT TO REGISTER YOUR VEHICLE (MINE IS FLORIDA), THEN DO NOT, I SAY AGAIN IF YOU ARE MILITARY, AND IF YOUR HOME OF RECORD IS IN ANOTHER STATE THAT YOU WANT TO REGISTER YOUR VEHICLE (MINE IS FLORIDA), THEN DO NOT, I SAY AGAIN, DO NOT PURCHASE A VEHCICLE FROM THIS DEALERSHIP!!!!!! I WOULD GIVE THEM A NEGATIVE 1000 STARS IF ABLE. IN MY 25 YEAR MILITARY CAREER, I HAVE NEVER SEEN SUCH INCOMPETINCE, INACTION, FAILURE OF LEADERSHIP, AND OVERALL CLOWN SHOW OF AN ORGANIZATION. FROM GENERAL MANAGER, TO FINANCE DIRECTOR TO TITLE, THEY ARE ALL PATHETIC. I was stationed in Japan, and coordinated purchasing a vehicle in time to pick it up the day after I landed. I went to the dealership, approved by outside financing, and was told by Jesse (he better be fired by now), in such a condescending and demeaning tone to my wife, that the dealership had to file my military exemption to tax and title charges, and register my car in Florida. Despite both my wife and I knowing this was wrong, the look on her face could kill a man, we turned over all of the paperwork to the dealership, “and we will not charge you to process your paperwork due to your military service”. As my 30 day temp tag was about to expire, I called to asked the status of registering my car. This was after I made two calls earlier in the month. I got nothing but unanswered calls with no voice mail. I called 20 times in one day!!!! Finally, I broke down, drove over to the dealership, and dealt directly with the Finance Director. A great person, but ability to get to a solution was non-existent. Nor did he ever call, email me or notify me in anyway what they were doing to provide me resolution. I had multiple conversations with the General Manager, who clearly does not know how to manage his team, get results or follow through. The final idiot in this process is the Title clerk, who firing doesn’t do justice. Thanks Crystal! If you are looking for a Honda, go ANYWHERE else. And Ourisman as a whole is a JOKE. Apparently, Ourisman Honda and GMC “are two different corporations, so we are not sure why they did what they did for you and your wife when you bought there!!!” Exact same process, two completely different procedures and outcomes. I pray to all of my fellow service members, STAY AWAY. And USAA, if you care about military members, remove these hacks from your car buying service! More

Rip off.... Hopeless service Total Rip off....got the 120k service package. Charged me a hefty bill about 1.5 to 2k. My vehicle started Giving trouble within a month or so. The br Total Rip off....got the 120k service package. Charged me a hefty bill about 1.5 to 2k. My vehicle started Giving trouble within a month or so. The break callipers, rotor and the pads on front had Worn out. The rotor and pads had to be replaced which cost me around 1k+ again. So what did they do in the 120k service? I wonder if they deliberately messed up these parts so that it would deteriorate faster and I would visit them again. This is not the first time I experienced this with this service consultant. I would not recommend this service consultant or center to anyone. More

Not proper response for my issue from 4 months Really will get frausted, bad customer support, and process is very delay! With Ourisman Honda Tyscon corner. Here I share my experience with Ourisman Really will get frausted, bad customer support, and process is very delay! With Ourisman Honda Tyscon corner. Here I share my experience with Ourisman Honda Tyscon corner. Still I am having bad experience with ourisman honda tyscon corner, I bought a new car and we also agreed toourisman Honda tyscon corner will pay my lease due, but almost 4 month passed still they did not send me a any check of lease pay due, I am continously reaching them through phone, email but they never respond properly if you want to talk with sale manager always says he is in meeting but never reach out again to you. So please be aware of it before fall into fraustion. More

Awesome experience! John is the best!! I came in to lease a new car, and as a college student, I really had to stick to my budget. It was my first time going by myself but John was very hel I came in to lease a new car, and as a college student, I really had to stick to my budget. It was my first time going by myself but John was very helpful in answering any questions I had and explaining things to me. He was also willing to do what he can to get me the car that I want, within my budget which I really appreciated. He gave me a great deal and I absolutely love my new HRV! John went above and beyond to make sure that the process went smoothly and efficiently! If you go to Honda in Tysons, just ask for John and you will not be disappointed by your experience. More

Thank you Najeem for your hard work! Our saleman Najeem and the entire team made the car buying process truly painless. He knew we were in a hurry, so he made sure that we supplied eve Our saleman Najeem and the entire team made the car buying process truly painless. He knew we were in a hurry, so he made sure that we supplied everything that was needed ahead of time - going above and beyond the call of duty to ensure that all of the paperwork was in order before we arrived to collect the car. Thank you Najeem! More

Honda Ourisman: Diego Gonzalez Great Service I was in the market to lease a new car which was a difficult process that required great research about all my options. I was happy that Diego Gonzale I was in the market to lease a new car which was a difficult process that required great research about all my options. I was happy that Diego Gonzalez was there to make sure that I was making the most informed car decision. He took the time to break down every aspect of my contract in a professional and timely manner as well as shared a great amount of his industry insights so I can feel more empowered as a car buyer. I dealt with over 10 Honda and Toyota dealerships during this process and Diego Gonzalez was by far the most charismatic, knowledgeable and laid back professional. More

Complaining financial services POOR customer service and UNPROFESSIONAL service I was got my 2019 Honda Pilot two months ago The financing guy /Mr. Peter / he missed up all my co POOR customer service and UNPROFESSIONAL service I was got my 2019 Honda Pilot two months ago The financing guy /Mr. Peter / he missed up all my contact information transferred to bank It is ridiculous • wrong address • Wrong phone number •. Wrong email Address • Different bank / I was asked Honda financing bank but he transferred a different bank I was reported What he did all this mess but he’s manager he didn’t give me any credit 👈 Even I can’t make payments on time b/c him / TRANSFERRED DIFFERENT BANK More

I recommend working with Steve Farr I have been going to Steve Farr at Tyson’s Honda for years and he’s nothing but professional. I highly recommend working with him. I have been going to Steve Farr at Tyson’s Honda for years and he’s nothing but professional. I highly recommend working with him. More

Good experience Work was done as promised and in a timely manner. We had both recall work and 60,000 mile service work done. Pricing was reasonable. Work was done as promised and in a timely manner. We had both recall work and 60,000 mile service work done. Pricing was reasonable. More

Great customer service! Had a great experience with Honda of Tysons. I needed a car quickly and knew I wanted a Pilot. I called Moses and he told me what he had on the list, Had a great experience with Honda of Tysons. I needed a car quickly and knew I wanted a Pilot. I called Moses and he told me what he had on the list, and was able to sign a lease about three hours later. They had exactly what I wanted and showed me the new features to the Pilot. Got what I would say is a great deal so highly recommend this dealer and thanks Moses! More