Ourisman Honda of Tysons Corner

Like any dealer the initial offer was horrible, but thats not my problem with this dealership. I bought the car and was happy at first. But then one thing after another went wrong. About 3 weeks after pur not my problem with this dealership. I bought the car and was happy at first. But then one thing after another went wrong. About 3 weeks after purchasing the car I rinsed it down to get the salt off the car. Next thing I know I see a few minor to moderate scratches on the car. Clearly a simple hose is not going to create these kind of scratches. So clearly the dealership has the ability to hide these scratches temporarily. Obviously thry are not going to admit to that and the manager of the used car dealership made me feel like I was an idiot for suggesting they should fix the scratches, even though there is no way I would have purchased this vehicle if I had seen these scratches. So give your car a good rinse down within the first 2 days of buying the car so you can find those hidden scratches. Then I noticed that after it rained, some water marks were appearing on the interior of my car. I did a carfax report and it had some rear side damage to the car which the dealer refused to repair. The springs were taken off the trunk so the trunk has hit me on the head multiple times when I am going in and out of it. They wont fix that. Then about 3 weeks into having the car they call me up and tell me the car has to be inspected before they can send the tags. Why they didnt tell me this before?? I dont know. So I had to get my car inspected and mail the paper to them within a week or my temp tags will expire. Finally my first car payment is due and I have yet to receive any type of bill or booklet. i call the dealer to see what the deal is and they just give me an address to mail a check to. Who in their right mind would just mail a check of that amount to a bank and hope it goes to the right place. I asked for a phone number to the bank and their response was, "I cant find that number for you, sorry." He does give me the number to a local bank, who I have left 5 messages for and had no call back. Finally 5 days later I am able to find the number on my own and the bank was very helpful. No thanks to the dealership. Bottom line, not going to this dealership ever again! I would recommend you do the same! More

I am giving this rating because of a misunderstanding during a phone survey where the rep asking the questions asked if I had any bad experience with any other Honda dealership. My bad experience was wi during a phone survey where the rep asking the questions asked if I had any bad experience with any other Honda dealership. My bad experience was with the Richmond/West Broad Honda NOT Tyson's Corner. More

This dealership is full of the most DECEITFUL and CROOKED salespeople I have EVER SEEN at ANY DEALERSHIP. You will surely be CHEATED if you buy a car here. There are several other Honda dealers in the are salespeople I have EVER SEEN at ANY DEALERSHIP. You will surely be CHEATED if you buy a car here. There are several other Honda dealers in the area, go to ANY other one. Not only are these salespeople CORRUPT and IMMORAL, they are also INCOMPETENT. If you buy a car here, you will be in for a drawn out, frustrating waste of time, and you will ruin your entire car buying experience.. perhaps forever. I was trying to buy a Honda Fit, and after about 1 hour of negotiations, I had come to a price which was just over my limit, but I decided to go with it anyway. At first, I had asked for them to give me the "Out the door" price, which they refused, claiming that finance would handle that step. They also tack on useless packages such as mud flaps and wheel locks, and charge $495 for that package. For reference, mud flaps cost around $50 aftermarket and wheel locks are around $30-40. They put this package on EVERY car, so you will definitely pay more than MSRP if you buy from here. After we agreed on the price, I was forced to wait 2 hours before I could see finance. Fortunately, during this period of time, I was able to eavesdrop on the head manager and the sales tactics he used. He said something to this effect: "Just tell them about the mud flaps and wheel locks, and bam, you've got em'." "What the *#@! do you have to do to sell this car?" Surely, this manager is immoral and out to cheat his customers. He has a beard, so if you ever go and see a bearded fellow behind the center desk, be extremely wary. Finally, after a trying experience (I had already purchased insurance for the car too) we finally met finance. The guy was cheery at first, hoping to take us off guard. However, when he offered up the usual warranty packages, I noticed that the price of the car was $635 more! At first, I thought it was an honest mistake, and it would just take a few minutes to straighten out, however it turned out that the manager had intentionally lied about including the freight in the agreed upon price. They told me that they couldn't do it for that price (that we had agreed upon and I had signed for) and I left extremely dissatisfied, hurt, and upset. This is apparently a common practice for these crooks. What they do is get you to a price that you will buy the car for, have you sign a sales sheet, THEN put the numbers in, which will be DIFFERENT than the price you agreed upon! I was incredulous by their lack of decency. Please do yourself a favor, and never ever buy a car from these guys. Tell all your friends, because apparently this is common at this dealership! I will be reporting them to the better business bureau in hopes that they will be shut down and be replaced by salespeople with integrity and honesty. More

Only dealership in the area to have EXACTLY the car we sought. Price was the best we could find, or close to it. Problem was, they were part-swapping. We had no place to bolt on a front license plate. sought. Price was the best we could find, or close to it. Problem was, they were part-swapping. We had no place to bolt on a front license plate. We were told "come back in two weeks." We made the long drive back, and no one ever heard of this part. I was given a lengthy runaround, after which they wound up taking the part off a showroom car and attaching it to ours. After this I remembered another couple making the same complaint loudly the night we made our purchase. I think they were finally given the plate holder from our car. The people we dealt with were all polite and courteous, except for this problem. But I would not recommend the place. While I admit it seems foolish in retrospect to take delivery under these circumstances, it was late after a long buying process. Although I was not told this, I assumed the car had been setup for some state which did not use a front plate, and let it go. Big mistake. Also, this tip: if you shop in that dealership, remember the names of each and every person with whom you deal. If you do get a runaround that is the best way to get through it. More

CALLED THE CAR DEALER LOOKING FOR HONDA PILOT ASK IF THEY CAN BEAT OTHER DEALER PRICE? I WENT THERE WITH CASUAL CLOTHES FIRST SOME SALES AND MANAGERS SMOKING IN FRONT OF THE DEALER THAT'S ALREADY BAD COSTOM CAN BEAT OTHER DEALER PRICE? I WENT THERE WITH CASUAL CLOTHES FIRST SOME SALES AND MANAGERS SMOKING IN FRONT OF THE DEALER THAT'S ALREADY BAD COSTOMER SERVICE.ANY GET TO THE POINT SHOW THE PRINT OUT FROM THE INTERNET SALES TRYING TO SELL BUT THE MANAGER DON'T WANT TO GIVE THE PRICE AND THE SALES NEED TO GO OUT SIDE BECAUSE THE MANAGE IS SMOKEING. PER MANAGE TOO LOW I SHOW HIM THAT THAT WAS THE INTERNET PRICE PER HIM MY INTERNET IS NOT UPDATE I DON'T KNOW WHAT HE MEANS THAT WELL I LEFT. More

We negotiated the pricing for our 2007 Odyssey over the phone because we were using our credit union for financing and we have 2 small children. We confirmed the price while we were at the credit union to phone because we were using our credit union for financing and we have 2 small children. We confirmed the price while we were at the credit union to be certain the check would be correct. When we arrived at the dealership, the salesman confirmed the price again. Subsequently, the manager said the deal was not approved by him, and he couldn't do it. It would be 1,000 more. We complained, and he said his salesman was just wrong, and we should leave if we wanted that price. So we did. More

Wow, nothing but terrible reviews for this dealer! I Wow, nothing but terrible reviews for this dealer! I was looking for a 2007 Si sedan and all of the other dealerships in northern VA were asking fo Wow, nothing but terrible reviews for this dealer! I was looking for a 2007 Si sedan and all of the other dealerships in northern VA were asking for at least several hundred over MSRP and in some cases up to $2k over. On a whim I sent an email to Honda of Tysons Corner and they responded that they had three Si sedans. I got a quote over the phone for $500 over invoice. A few minutes after getting off the phone, the dealer called me back and let me know that the car I was looking for had the summer tires (+$200) but I decided to make the drive anyway and check it out. I met Gregg and he took me directly to the car in question and we took it for a test drive and started the paperwork. In addition to the summer tires, it had wheel locks and mud flaps. He wrote up all of the paperwork for $500 over invoice on the non-summer tire model. He never tried to change the price or dupe me. I never talked to the sales manager. The business office never tried to get me to pay for an extended warranty or paint protection. It was a car buying dream. Gregg went over ever single feature of the vehicle with me. He explained where to find information in the owners manual and other supporting documentation. In the end, it was the most pleasant car buying experience I'd ever had - no sales pitch, no bait-and-switch, no pressure - and I got an Si sedan for $20,682 while other dealers were asking a minimum of $22,500. If you do decide to stop by and see them make sure you talk to Gregg Miah! More

My story stated with used car. The oil started to leak My story stated with used car. The oil started to leak on 13th days.... I got it fixed, I had a 100% warranty but they refused to pay as according My story stated with used car. The oil started to leak on 13th days.... I got it fixed, I had a 100% warranty but they refused to pay as according to the manager only there shop should fix it and problem happened in NJ........ Stupids Ha ha ha 18 th day engine coolant stated to leak. This time they said its not under warranty..........I had to pay from my pocket......same stupids Ha hA ha If u call the tittle department................NEVER EVER they pick up the phone and U can't leave the message as the voice mail is not activated...........Stupids how can I leave message and receptionist will keep on transferring the call to the same extension. Ha Ha Ha I am waiting for 2 months and 14 days for the tittle ( stupids I paid cash) and according to DMV they mentioned a lien on the car. How stupid and proffesional these ppl are.I am really fed up. Once the deal is done.............I bet my life they will not respond to any calls............... Just forget about it. There are bunch of iditios working there who dont even know there job. According to DMV they put a lien on the car......Stupid's (I PAID FULL). The best is that they kept my car for detailing and guess what after overnight in the shop they didn't clean it.............Guess again, they forgot to inform the service dept HA HA HA. The manager gave me a lonar car............guess what the sales man forgot to give me the dealer number plates height of STUPIDITY Temp registration expired after one month and I got pulled over by a cop and guess what............. still they didn't send my number plates. I asked to transfer my Old customised number plates to this car, first they said they will do it and asked me to put them on my car, guess what.........................when cop pulled me over those number plates were not transferred to this car and I felt like.................... in front of the cop. The cop understood my situation and he let me go. Please take my advise Plse Plse Plse dont even bother to go to HONDA OF TYSON CORNER. They will rip you off with those initial smiles and will treat you like shit..........AFTER. Any one has any question plse don't hesitate to contact me. Pritpal More

Its really bad experience with this honda dealer ship, i went to buy a used civic and took when i trying to negotiage the price they put the extra features which were not there on the car and increased the went to buy a used civic and took when i trying to negotiage the price they put the extra features which were not there on the car and increased the kbb price. once the contract is done and took the vehicle home it has lot of internal problems and it doesn't have power door ABS and no power mirrors. This dealer ship sucks and no takes once you done with sale. No body will even respond. More

Honda of Tysons Corner was previously known as Rosenthal Honda. I bought my used S2000 from them when they were known as Rosenthal. The salesman tricked me by showing me a fake kbb report on the cars valu Honda. I bought my used S2000 from them when they were known as Rosenthal. The salesman tricked me by showing me a fake kbb report on the cars value. After purchasing the vehicle, I tried to duplicate the value on kbb.com at home. No matter what mileage, options and condition I chose, the value was consistently $2000 lower than the kbb report the salesman showed me. Only thing I can think of is he used a California zip or he photoshopped the printout. I have been to Rosenthal/Tysons for service on more than one occasion. EVERY time I have been unsatisfied with the quality of service. They leave greasy fingerprints all over my exterior and on the door handle all but one time. I took it in for a complaint about 1st-2nd gear grind. They treated me like I didn't know what I was talking about and said they couldn't recreate it. After researching it at home, I learned it is a very common problem with S2000s and Honda had released a service bulletin about it. The fact that this dealership never heard of this problem indicates to me that they do not know about S2000s or how to check for service bulletins. I recently took me car to Tysons because my rear brakes were smoking. (I just had new pads installed on all four wheels about a month ago. They were aftermarket OEM replacements from Advance Auto Parts and were installed by a third party garage.) But, when I picked my car up, they informed me that the brakes were smoking because I was using the wrong pads. This is not true. I asked them why aftermarket pads (not cheap ones BTW) would cause the rear brakes to stick and burn up. They said they don't know what caused it. The technician even admitted that the used brakes looked new and were barely worn. There was nothing to justify them taking my almost new brakes off and putting there own on there--just to charge me $220!!! My rear brakes still drag and are still hot so they never fixed it. I will NEVER take my car back to Tysons Honda and will be taking my car to someone who knows how to work on S2000s from now on. This are the two main problems I've had with this dealership. I've heard many complaints and horror stories about this dealership--from forgetting to put parts back on, to taking a customer's car for a joy ride. Bottom line is this place is full of monkeys that do not know how to properly work on cars. I guess changing their name didn't make a difference on their quality of work. DO BUSINESS WITH TYSONS AT YOUR OWN RISK!!! More