Ourisman Honda of Tysons Corner

I purchased my brand new Honda Pilot in March from Tea....he was great, be assured that my review does not reflect on him. My vehicle was serviced in March to add the ResistAll which cost me $600+. Tea....he was great, be assured that my review does not reflect on him. My vehicle was serviced in March to add the ResistAll which cost me $600+. It wasn't done properly, or maybe not even applied at all. ResistAll advised me to make a claim, which I did. I had to bring my vehicle to Pohanka Honda and have the ResistAll applied, on the interior and exterior. The ResistAll folks were terrible to deal with by the way, their customer service leaves alot to be desired. If I had known that upfront I wouldn't have bought it, but who knew. So after I got my car back from Pohanka, I went online to Tysons Honda and sent an email asking for a call. I wanted to speak with someone about the fact that I purchased a product that was improperly, or maybe even not applied at all. I think I have followed up on that email at least 2 different times. My email was referred to Mike Walker and then to the Service Manager, I don't remember his name. I received a very unfriendly email back from a woman who said Mike was out of town and my email was being referred to the Service Manager. Well, it wasn't referred to the "Good Customer Service" Manager because I never received an email, a phone call, a letter, nothing. So what started out as a great relationship is now on the rocks. Maybe with some counseling we can turn my opinion of the Dealership around, but you'll have to stop ignoring ne first. I work with 3000 people, lot's of Honda owners, word of mouth is a powerful tool in business...... More

I purchased a used Volkswagon Beetle from ZEN MANI, and was told that the car would be covered under a comprehensive warranty for 1 month or 1000 miles and an additional powertrain warranty would cover the was told that the car would be covered under a comprehensive warranty for 1 month or 1000 miles and an additional powertrain warranty would cover the car for 3 months, which was the main driving force behind actually purchasing the car. Approximately 3 weeks after purchase, the check engine light came on. I brought it in for service, and was told by the service department that the catalytic converter needed to be replaced and it would cost over $900. After speaking to Zen to confirm that it is covered, as promised, he told me that there was no comprehensive warranty, but just a 50-50 Powertrain warranty. This is NOT what he told me before buying the car, and after speaking to the manager of the used car department, RORI BROWN, I was told that they would not cover it. ZEN MANI even hung up on me in the middle of the conversation while pretending to have the phone stop working. Clearly, he is a horrible actor and a complete SCUMBAG RORI BROWN initially told the service department that I had a 1 year powertrain warranty as well, which was a LIE, and then told me that he heard the entire conversation that Zen Mani when discussing the warranty, which was also a LIE. These jokers are the worst of the worst when it comes to used car dealers. They appear friendly and trustworthy before buying a car, but as soon as you purchase it, they will do anything, including lie, to avoid paying for any repairs Also, on a side note, one month after the purchase, my EasyCare warranty was not active, which was supposed to happen on the day of the sale. I had to call around to see what the problem was, and apparently they did not submit the paperwork. After calling and speaking to the main office, they processed it, but only after I found the error and told them to submit it. FOR GOD'S SAKE, AVOID AT ALL COSTS!!!! More

Picked out a nice car from the used lot and got what I thouhgt was a good deal. After the sale was done and paid, salse rep then tells me there is only one key. FYI electronic keys run 400 and up. Afte thouhgt was a good deal. After the sale was done and paid, salse rep then tells me there is only one key. FYI electronic keys run 400 and up. After 2 weeks sales rep tracked down previous owner but could not locate keys or number plate to have new keys made. Sales rep and manager did not care about the lack of disclosure on their end and were unwilling to replace the missing keys. Oh well lesson learned once you buy a car from them they could care less about keeping the customer happy or even communicating with them. Also after sending in my state inspection and calling to confirm that it was received, account rep told me tags would be ready in a week and they would call. No call so I call back in a to set up a time to come and pick up tags and they ask for my inspection. Told them I called last week and it was in, but now they can't find it, guess that is why they did not call. After some looking they find the inspection and I am ready to go, still not sure why they did not call if the tags were in. I am ready to be done with this place and glad I did not buy a new car from them. The deal I got was good at first, but the missing keys makes wonder what else they are not telling me. Buyer beware and ask plenty of questions. More