Ourisman Honda of Tysons Corner

I purchased my brand new Honda Pilot in March from Tea....he was great, be assured that my review does not reflect on him. My vehicle was serviced in March to add the ResistAll which cost me $600+. Tea....he was great, be assured that my review does not reflect on him. My vehicle was serviced in March to add the ResistAll which cost me $600+. It wasn't done properly, or maybe not even applied at all. ResistAll advised me to make a claim, which I did. I had to bring my vehicle to Pohanka Honda and have the ResistAll applied, on the interior and exterior. The ResistAll folks were terrible to deal with by the way, their customer service leaves alot to be desired. If I had known that upfront I wouldn't have bought it, but who knew. So after I got my car back from Pohanka, I went online to Tysons Honda and sent an email asking for a call. I wanted to speak with someone about the fact that I purchased a product that was improperly, or maybe even not applied at all. I think I have followed up on that email at least 2 different times. My email was referred to Mike Walker and then to the Service Manager, I don't remember his name. I received a very unfriendly email back from a woman who said Mike was out of town and my email was being referred to the Service Manager. Well, it wasn't referred to the "Good Customer Service" Manager because I never received an email, a phone call, a letter, nothing. So what started out as a great relationship is now on the rocks. Maybe with some counseling we can turn my opinion of the Dealership around, but you'll have to stop ignoring ne first. I work with 3000 people, lot's of Honda owners, word of mouth is a powerful tool in business...... More

I purchased a used Volkswagon Beetle from ZEN MANI, and was told that the car would be covered under a comprehensive warranty for 1 month or 1000 miles and an additional powertrain warranty would cover the was told that the car would be covered under a comprehensive warranty for 1 month or 1000 miles and an additional powertrain warranty would cover the car for 3 months, which was the main driving force behind actually purchasing the car. Approximately 3 weeks after purchase, the check engine light came on. I brought it in for service, and was told by the service department that the catalytic converter needed to be replaced and it would cost over $900. After speaking to Zen to confirm that it is covered, as promised, he told me that there was no comprehensive warranty, but just a 50-50 Powertrain warranty. This is NOT what he told me before buying the car, and after speaking to the manager of the used car department, RORI BROWN, I was told that they would not cover it. ZEN MANI even hung up on me in the middle of the conversation while pretending to have the phone stop working. Clearly, he is a horrible actor and a complete SCUMBAG RORI BROWN initially told the service department that I had a 1 year powertrain warranty as well, which was a LIE, and then told me that he heard the entire conversation that Zen Mani when discussing the warranty, which was also a LIE. These jokers are the worst of the worst when it comes to used car dealers. They appear friendly and trustworthy before buying a car, but as soon as you purchase it, they will do anything, including lie, to avoid paying for any repairs Also, on a side note, one month after the purchase, my EasyCare warranty was not active, which was supposed to happen on the day of the sale. I had to call around to see what the problem was, and apparently they did not submit the paperwork. After calling and speaking to the main office, they processed it, but only after I found the error and told them to submit it. FOR GOD'S SAKE, AVOID AT ALL COSTS!!!! More

Picked out a nice car from the used lot and got what I thouhgt was a good deal. After the sale was done and paid, salse rep then tells me there is only one key. FYI electronic keys run 400 and up. Afte thouhgt was a good deal. After the sale was done and paid, salse rep then tells me there is only one key. FYI electronic keys run 400 and up. After 2 weeks sales rep tracked down previous owner but could not locate keys or number plate to have new keys made. Sales rep and manager did not care about the lack of disclosure on their end and were unwilling to replace the missing keys. Oh well lesson learned once you buy a car from them they could care less about keeping the customer happy or even communicating with them. Also after sending in my state inspection and calling to confirm that it was received, account rep told me tags would be ready in a week and they would call. No call so I call back in a to set up a time to come and pick up tags and they ask for my inspection. Told them I called last week and it was in, but now they can't find it, guess that is why they did not call. After some looking they find the inspection and I am ready to go, still not sure why they did not call if the tags were in. I am ready to be done with this place and glad I did not buy a new car from them. The deal I got was good at first, but the missing keys makes wonder what else they are not telling me. Buyer beware and ask plenty of questions. More

SO UNPROFFSSIONAL AND RUDE! THE WORST COSTOMER SERVICE EVER! I contacted this dealer 2 weeks ago for quote on 2011civic exl,they a mailed me back with $22008.00 including tax,tags etx.I called them back EVER! I contacted this dealer 2 weeks ago for quote on 2011civic exl,they a mailed me back with $22008.00 including tax,tags etx.I called them back spook to CRIS CASON and try to negociate the price.He offered $21300.00 and I said if you make it $21000.00 out the door I will be there the first thing in the morning.He said let me talk to my manager and get back to you! he called me 15 mnts later saying that they agreed to sell me for $21000.00 out the door price.than he a mailed me again to confirm everything and told me to ask for LARRY LABONTE when I get there, he is the sales manager and he has everything that we talked about on file . On the 10/10/10 I went to get my new car.My fiancer and I met LARRY, he intreduced us to one of the sales people to help us out.We got there @ noon and because there computers were down we had to wait till 4pm, still not working, we agreed to sign the papers and just go back next day morning when there computers are working to finish the financing part than get the car. As I'm about to sign the papers the price was $21998.00 and not what i was expecting ! when I told them that , they said we don't know what you're talking about and it's impossible the sell this car for less than that.I said well what was I negociating than with you guys before i came in ?! The sales Manager LARRY LABONTE was so unprofessional and said I don't know what you talking about and you must miss understood over the phone ! Than I pulled my blackberry and showed him the a mails I got from them than he walked away. As he did I tried to call CRIS CASON to see what he has to say,they told me he's with the manager on the other line than put me on hold, someone else pick up and said I'm KRISTEN CRIS'S manager and there were miss comunication and there is nothing we can do about it and hang up the phone. The sales manager LARRY walked away from us and we never seen him again. CRIS CASON was refusing to talk to us, the only person was left was the sales guy and he was so uncomfortable with the hall situation.we called CRIS again from my fiance's number than he picked up ! I tried to figure out from him what happend but all what he was saying was : I think you miss hered me and there is a miss comunication.He was so uncomfortable talking to me and not knowing what to say.I said to him all the conversations that we had over the phone were recorded and we both know that I know what I'm talking about and I will really appreciate if you were honest with me and admit that! Ofcorse there was a miss comunication between him and his managers if anything but they wouldn't admit it or at least appoligize ! He had nothing else to say.I hang up with him got my papers and left.I would still by the car from them if they handeled thing deferently or professionaly. We went straight to HONDA OF FAIRFAX . We got there by 5pm and I showed them the papers that I olmost signed @ HONDA OF TYSONS CORNER and told them if you mutch this I'm buying this car right now. I waisted all day and I want to get it over with.They were more than happy to help us.They didn't mind to stay later for us to close the deal since it was a Sunday and they close @ 6pm but I didn't mind to go back monday morning to pick up the car.That's what we did , we got there on monday @ 9:30am by 11am we drove out our new car and we love it ! Everyone @ HONDA OF FAIRFAX was great verry nice and professional. More