Ourisman Honda of Tysons Corner

Thursday, September 29, 2011 I thought your company Thursday, September 29, 2011 I thought your company would appreciate the share of my experience with one of your dealerships today. Just a heads up Thursday, September 29, 2011 I thought your company would appreciate the share of my experience with one of your dealerships today. Just a heads up it wasn’t a pleasant one as you will learn by reading my concerns. Where do I begin… first off I’ am very interested in purchasing a Honda CR-Z, it is actually the only car I was in the market for. Although after my experience today with Honda I came to find Honda is not the right company to do business with! I began my experience with the Honda of Tysons Corner in Vienna by calling Yesterday Tuesday, September 22, 2011. Over the phone I specified several times the exact vehicle I was interested in, including model, package, and color (the CR-Z, basic with no navigation, and black). The phone operator I spoke with that evening re-assured me it was in-stock. The gentleman then set me up an appointment with the sales manager to come in. The phone operator told me I would receive an email confirmation stating the name, address of the dealership, ext. I never did receive the email so I had to call the next day to figure out the address. Then later that day I got a phone call from the Tysons dealership returning my call about the CR-Z, which was a bit confusing since I already had an apt. set up and never left a message. Before my arrival to the dealership I found the company’s operation to be very disorganized and flustering to customers but I had faith still and left my office early to see the car I had my eyes set on. As my grandmother and I arrived to the dealership I spotted an eye on the CR-Z Mugen EX. As falling for the Mugen’s unique body a salesman then approached us. He escorted us into the dealership, where we were left standing uncomfortable in the middle of the lobby door way while waiting for the salesman we had the meeting set up with. The salesman said hello to us and took us over to a table to talk; he never mentioned his name. Although I did catch his name on a sign with a listing of appointments in the lobby with my name and his name next to it, all I recall is his last name starting with a B (he was an older Middle Eastern fellow). The salesman asked me to come take a look at the CR-Z (meaning the Mugen EX Black). I then explained to him that I asked for the basic package at $20,000 and he said they don’t have the basic in black but they have white (I wasn’t interested in which is why I called ahead of time). His next claim was this was the 20,000 CR-Z but since they added the Mugen package to the car it was $23, 000. I found it sad to believe that this salesman had no idea what he was talking about or he was finding an excuse for why they didn’t have the vehicle I asked for because while doing my research online I knew the CR-Z EX MSG’s for $23,000 alone and the Mugen Package is an extra ad on of $6,300. I then explained to him this is not the car I asked for either because I can’t even drive manual (the phone operator did ask which of the two I was looking for). At this point my grandmother and I began to get very frustrated with all the excuses. Finally the salesman tells us the truth to what really happen to the car I came to buy. Stating the car is in the process of being sold and they are approving somebody for it now so if they don’t get it approved then we can have it. We ask him how long we are supposed to just wait to see if they are approved, he is loss for word a majority of time. Either the lack of communication and teamwork at this dealership is pitiful or this salesman is a big phony liar! As our frustrations seeps in more he then says the car has been sold for three days now but they are having problems approving the seller for it. This salesman could never get his story straight! I then tell him whichever the case be they should have called us so we didn’t waste our time and gas driving out there. After rambling on some more and more, he states he will give us a good deal. Now we are told they are trying to unlock the desk of an associate that is absent and he will sell me the car that has already been sold. After hearing this I’m even more stunned because they already made a commitment to another customer and honestly am very hesitant to do business with a company that isn’t loyal. Being very flustered and confused we take a look at the car, and then tell the salesman we want to talk about the price. We bluntly tell the salesman the amount we want for the CR-Z is $18,000 (assuming there would be a lot of negotiating back up), how much we have to put down (75% of the MSG), and the trade-in of my car . He rudely tries to push us into selling my current vehicle myself. Then goes into saying there is no way he can sell the car at $18,000 because the dealership would be losing money. I tell him after all the frustration they caused us we deserve some type of discount for waiting for 45min to see the car I was scheduled for. He then claims the price on the car is the best deal. I told him well you don’t have a deal and he let us leave. The salesman never even tried to slightly negotiate the price with us, isn’t this the dealers job to negotiate? Another comment the salesman’s made while showing us the vehicle was he only makes $700.00 off a sale which I thought was very inappropriate. I’m not sure what Honda expectation on customer service is but this is by far the worst I’ve ever seen and the most disorganized company. In this economy customer service is key and especially for the car industry and as a first time buyer I see no good reason to shop Honda! More

I purchased my brand new Honda Pilot in March from Tea....he was great, be assured that my review does not reflect on him. My vehicle was serviced in March to add the ResistAll which cost me $600+. Tea....he was great, be assured that my review does not reflect on him. My vehicle was serviced in March to add the ResistAll which cost me $600+. It wasn't done properly, or maybe not even applied at all. ResistAll advised me to make a claim, which I did. I had to bring my vehicle to Pohanka Honda and have the ResistAll applied, on the interior and exterior. The ResistAll folks were terrible to deal with by the way, their customer service leaves alot to be desired. If I had known that upfront I wouldn't have bought it, but who knew. So after I got my car back from Pohanka, I went online to Tysons Honda and sent an email asking for a call. I wanted to speak with someone about the fact that I purchased a product that was improperly, or maybe even not applied at all. I think I have followed up on that email at least 2 different times. My email was referred to Mike Walker and then to the Service Manager, I don't remember his name. I received a very unfriendly email back from a woman who said Mike was out of town and my email was being referred to the Service Manager. Well, it wasn't referred to the "Good Customer Service" Manager because I never received an email, a phone call, a letter, nothing. So what started out as a great relationship is now on the rocks. Maybe with some counseling we can turn my opinion of the Dealership around, but you'll have to stop ignoring ne first. I work with 3000 people, lot's of Honda owners, word of mouth is a powerful tool in business...... More