Ourisman Honda of Tysons Corner

Overly frustrating buying experience. Like most people, I knew the car that I wanted and already secured financing. The salesman was redirecting me to look at different cars. And, when I Like most people, I knew the car that I wanted and already secured financing. The salesman was redirecting me to look at different cars. And, when I said my bank was closed (since they had me waiting even with an appointment), then threatened to sale the car if they weren't able to run my credit (I had a check already). The salesman manager was aggressive and not customer focused at all. I got the car that I wanted but also left having the worst buying experience of my life. Bad day! More

The people were nice. The experience was awful. They made us wait all day because the car wasn’t ready. Then tried to add to the price from their own website. They did hon The experience was awful. They made us wait all day because the car wasn’t ready. Then tried to add to the price from their own website. They did honor the price from their website. We came with a cashier check and it was 7:30pm by the time we left there. I More

And here are tidbits from a text chain that wasted 5 days of my time. . . From Christian, sales manager: "You reached out at the perfect time as I need to sell some cars! My best price on the 2024 Accord of my time. . . From Christian, sales manager: "You reached out at the perfect time as I need to sell some cars! My best price on the 2024 Accord EX will be $30k OTD. It's an UNBEATABLE price! Can you make it in today?" That really is an unbeatable price. Turns out Ourisman didn't seem serious about selling it, not at that price. Despite numerous requests, they would never put the offer in writing, then they said they had sold the car (although it was still listed on the webpage). But, good news!, they said the were getting another one in two weeks and cannot reserve it but will honor the same price. I accepted, and said I will buy it immediately, before it comes in. I didn't want it to get away like the other offer I had also accepted. That's when Dom said, "Well unfortunately we cannot close a deal on an incoming unit and at the price he gave you he cannot reserve the unit. However, if the car arrives and it is on the lot he will honor the pricing." Hmmm. I wrote back, "I don't understand. You say, "if the car arrives" -- do you no longer know if you're getting the car? And when you say, "if it is on the lot" does that mean you would take it off the lot to keep me from purchasing it? Sorry for all the questions, but I'm just trying to get a bit of certainty as to the way you operate your sales. It's a bit unusual for me. Every other dealership I've ever approached when purchasing a car immediately sent me a one-page sheet with all the car information. Since Ourisman's practices are not transparent, I'll need your help breaking your code. I want to buy the car as we've agreed upon, but you seem to be putting up a lot of roadblocks and I don't know why. Thanks very much." The response? No response. These guys are the reason car dealerships traditionally had a bad reputation. I thought that nonsense was over. Well, at Ourisman Honda the above is what you should expect. I would never recommend them or do business with them. I ended up buying the car, not from Ourisman, but from Safford Brown Honda. They were awesome. Transparent and ethical from start to finish. I can't recommend them more highly. Did it cost more than the "UNBEATABLE" (and UNPURCHASABLE) price from Ourisman? Yes, because it was legitimate and available. More

The sells person was ok. Financing person was horrible, he said that in order to get a better interest rate we needed to buy a $3,000 warranty. We decided not to buy from the Financing person was horrible, he said that in order to get a better interest rate we needed to buy a $3,000 warranty. We decided not to buy from them. More

Sales team will sell you a car and then never follow up with information you need. Jimmy is probably the worst sales person to deal with. He will call you everyday, but once you have bought the car they ar with information you need. Jimmy is probably the worst sales person to deal with. He will call you everyday, but once you have bought the car they are no help with title and tags. Finance department manager John is also no help. Be careful buying from them. I regret it everyday. More

Worse customer service. Lies. Deception on every step of the way. Never ever landing there. Employees has no knowledge of products. Lies. Deception on every step of the way. Never ever landing there. Employees has no knowledge of products. More

I purchased a car in August and am still awaiting the title. They have told me several times that I should receive it in a week. Most recent communication, they attempted to blame the delays on my fina title. They have told me several times that I should receive it in a week. Most recent communication, they attempted to blame the delays on my financial institution. I called my financial institution only to discover that the statement was not true and that the delays are within the dealership. Instead of taking responsibility and making it right, they choose to deceive me and blame another source. While the car buying experience was not horrible, the service after they receive your money is horrible. I will NEVER purchase from this dealership again. They also have a F rating on BBB. Should have checked there first. More

Excellent costumer service. They answered all my questions online before I arrived. Once I arrived, I received 5 start treatement. The car was waiting up front. They were ready They answered all my questions online before I arrived. Once I arrived, I received 5 start treatement. The car was waiting up front. They were ready with the application, and helped financed the portion that I was unable to cover. I was offerred coffee several times. Although, it was Badye Ladhari that came with me on my test drive, the rest of the team was ready to help once we returned to the the dealership. Mr. Badye was a very helpful throughout the process. I came back after closing time becuase I was unfamilar with the car, and once again they took time to help me understand all the features of the car before I drove off with my car. I have only had the car for a day but so far so good. I am enjoying my new purchase but most of all I am grateful for the pleasant experience of purchasing it with Ourisman Honda of Tysons Cornder. Thank you all. I'll be happy to recommend my friends and family to your dealership. More

I am very pleased with Zach Weathers help. I knew nobody else there. I did get 5 stars assistance from him, very warm and professional. Besides his help, I know he has a very good personality. I knew nobody else there. I did get 5 stars assistance from him, very warm and professional. Besides his help, I know he has a very good personality. I will find him if i go there again. Just get Zach, when you go there. He is the best. More

Beware that you will charged 3% if you use your credit card to pay for service at this dealership. I was not informed of this new change in their policy and learnt this at the time of payment. I am extr card to pay for service at this dealership. I was not informed of this new change in their policy and learnt this at the time of payment. I am extremely disappointed with the lack of transparency: this should have been flagged to customers at the time they drop the car since this is a new policy starting August 1st, 2023. If I knew this in advance I would have brought my check book. So I had to go back home to get my checkbook and make another trip to pick up my car. I was told the service advisor was supposed to inform me when I dropped my car for service, which did not happen. Finally the service is 1 out of 10. Staff is unfriendly, not courteous, and nobody would come up to ask what you need when you drive your car in. Manager declined to speak with me about the new credit car service fee. The only nicest and most helpful person is the shuttle driver. I grt much better service at a small Exxon or Shell garage. More