Ourisman Honda of Tysons Corner

A very positive experience. My sales rep, Mohamed A, was great. I researched on CarGuru, selected the vehicle I wanted and sent note to dealer. Mo contacted me immediately via em My sales rep, Mohamed A, was great. I researched on CarGuru, selected the vehicle I wanted and sent note to dealer. Mo contacted me immediately via email, giving me all the cost details. He then called me and we scheduled a time for me to come in the next day. I initially went in to look at a used car, but ended up riding out with a new car. Mo was knowledgeable and professional and made the whole process pleasant. The paperwork part was a little slow, new person on learning curve, but professional and nice [hence the 4 stars vs. 5]. More

Good service, courtesy, ATTENTION TO CUSTOMER From receiving booth to handing over keys after performing service job it was indeed a pleasant experience. All questions answered satisfactorily. W From receiving booth to handing over keys after performing service job it was indeed a pleasant experience. All questions answered satisfactorily. Will recommend to others. More

Asks questions, read before you sign, & free time The buying experience itself was stressful and frustrating. Mostly because the Sonic Dealership advertises "buying a car should be an exciting experi The buying experience itself was stressful and frustrating. Mostly because the Sonic Dealership advertises "buying a car should be an exciting experience" and with sonic pricing the entire transaction should "take about an hour". Well, it was not exciting and it took almost 3.5 hours. I advised the salesman I would be traveling some distance and time was short for me. The process started out smooth. The salesman took pictures of my trade while we completed the test drive. Great start as that would be more efficient. Then we returned to the dealership and I spent a lot of time waiting, the salesman either wasn't that knowledgeable or was giving me "spin". Drove back the next day with the title for the car I was trading. The conversation the salesman and I had the day before he had forgotten because he said I needed to see the finance manager for a second time. The previous evening the finance manager said I would not be working with her because when I left the previous night the car was mine as we completed the contract. This was resolved at the dealership but my stress level was already heightened. As I was leaving I asked the salesman about the high wall floor mats that I paid extra. I asked three times. The first time the salesman reply was we are out of stock on those. If I had not asked, would the salesman had said anything? I asked if they could be mailed each time. Finally about to leave and ask a third time about the floormats, we go back into the dealership, salesman calls the service department and I was told they could be shipped for an additional charge. The dealership did waive the shipping cost. I have the car. So excited, FINALLY! Nope, I was going through all of the papers and realize a price discrepancy between the quote and the contract price. Now, I am really upset. But, it does have a happy ending. Steve, the General Manager follows up based on my review. He was kind enough to create a spreadsheet comparing the quote and the actual price I paid. Steve continued to follow up until he was certain I understood the price breakdown (which I was extremely appreciative). My ratings for the dealership fall short on the communication between the staff and myself. It turns out I had a fairly new associate and I do not purchase cars very often. Put the two of us together and it is not a good match. I am not sure if there is a mentoring program for new associates but might be helpful. It was a stressful experience on my part, not exciting. The second reason is how long the process took. I realize we all have quite a bit going on in our lives. However, the advertisement indicates the entire process takes about an hour, the customer is up front about prior obligations, and I spent most of my time just sitting and waiting. For the price and the general manager I would recommend this dealership. For the staff communication skills, training and mentoring is recommended. That or take someone you know who has quite a bit of experience purchasing a car. More

Gold Team with Brian is doing great work! Our family has two Honda's. We have had all our service for eight years done by the gold team. Cars run great and never a problem. Our family has two Honda's. We have had all our service for eight years done by the gold team. Cars run great and never a problem. More

Mo didn't even bother to show me the car So I just left the dealship and Mo followed me around the parking log and through the building and back out the building like a little puppy dog or a So I just left the dealship and Mo followed me around the parking log and through the building and back out the building like a little puppy dog or a clingy salesman looking to knock down a sale. He finally gets me pinned in the parking lot and asks me if he can help. Okay, so even though I realize I'm trapped now because there's not one 2018 Honda Fit on the front lot or in the showroom, I'm now forced to talk to this guy. "I'm looking for the 2018 Fit LX but I'm not really looking to buy right now," I told him. He tells me all they have is the Sport (He failed to mention the EX - do I look poor? Maybe I do. Maybe I look like a 20 something when although I might be wearing a baseball cap and shorts, I'm really 48 and I already drive a 2009 Honda Fit that I purchased AT THIS DEALERSHIP - and I come to this dealership for all of my service needs) out in the back lot. "It's on the right side." He then left. I guess he figured they didn't have the car I wanted so there's no sale to be had and he'd be right, I'm not buying today anyway. But Mo....I am looking for a 2018 Honda Fit LX. How do you know I won't be buying tomorrow? How do you know this might be the easiest sale you've made all year. You don't know. And honestly, you won't know now because I really wanted to see the functionality of the car and take it for a test drive. Yes, I'm looking to buy in the next month or so. So, you really did miss out. Hint, if they don't seem interested...at least ask the question, "Would you like me to show you the car anyway?" More

Excellent Service Excellent service. We went to Honda of Tysons Corner looking for a Honda SUV and with the great support of sales consultant Arben Vila, we got a great Excellent service. We went to Honda of Tysons Corner looking for a Honda SUV and with the great support of sales consultant Arben Vila, we got a great deal. We're very pleased with the car and with the service. Highly recommended! More

Didn't want to sell me a car Single woman- wants to compare CR-V to others. Wasn't even offered to look inside a car! Asked to test drive and was ignored. Told I should look at Single woman- wants to compare CR-V to others. Wasn't even offered to look inside a car! Asked to test drive and was ignored. Told I should look at other dealerships! Only wanted to sell me 2016. Told me turbo engine that is in all CRVs are not "proven" and may have issues! And I have bought 2 other cars from here. Will NOT return. Totally disrespected. Now if had a husband with me....oops there they go on a test drive! More

Exceptional Customer Service My experience was outstanding! Mr. Ameyar was very knowledgeable, professional and patient throughout the entire car shopping/buying process. I woul My experience was outstanding! Mr. Ameyar was very knowledgeable, professional and patient throughout the entire car shopping/buying process. I would recommend him to friends/family. More

Red Tema, Jeremy: Excellent service !! The service was excellent, very professional and friendly, the waiting room is comfortable, coffee, magazines TV and the wait becomes more bearable. I The service was excellent, very professional and friendly, the waiting room is comfortable, coffee, magazines TV and the wait becomes more bearable. I will go back for my next service. I'm very happy with my CRV 2016!! More

Disappointing is one word description of my experience with this dealership.I actually accompanied one of the my friends with genuine interest in buying new honda is one word description of my experience with this dealership.I actually accompanied one of the my friends with genuine interest in buying new honda pilot touring 2017.It started off fine with salesman Jose being courteous and accommodating then as usual we talked about pricing and told him we wanted to buy two honda pilots and then entered gloomy,cynical Hugo Marano whose strategy is to be condescending and get irritated at same time when customers ask various options to get a discount and even went on to show pockets that he got no money(whatta hack!).Thank god we decided to leave that place without falling to his ploy and then went to landmark honda where the experience is so pleasing and we were able to finish the deal in 10 mins for the price we asked after test drive which shows that we didnt really ask for huge bargain.Mr.Hugo Marano,please understand that life isnt about buying and selling cars and its about being courteous and accommodating to people irrespective of their view point,race and region.Thanks for your service. Pros: Salesman Jose who seems to be pretty decent guy working for a tyrant. More