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Ourisman Honda of Laurel - Service Center

Laurel, MD

4.6
116 Reviews

116 Reviews of Ourisman Honda of Laurel - Service Center

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August 18, 2023

Got me in and out quickly as a walk-in. Great service, great people. Highly recommend them! More

by Mike J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Chen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2023 -

Ourisman Honda of Laurel responded

Thank you for much for the great 5 star review Mike. See you soon.

August 15, 2023

Wait wasn’t as long as I expected. Employees were pleasant. Waiting area was clean and comfortable More

by ksosnowski2
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service desk not sure of name
Aug 17, 2023 -

Ourisman Honda of Laurel responded

Thank you for your business and we hope to see you back again.

August 14, 2023

Customer service was ok. However I did return back to dealership within 20 minutes from getting my Honda Pilot back from service and a recall about idle issue. My Pilot now d More

by Dale1allen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
kris Row
Aug 15, 2023 -

Ourisman Honda of Laurel responded

We apologize for the first interaction you had with us. Very happy to hear that Kris was super helpful. Thank you for your patience and a detailed review.

August 05, 2023

First time at dealer. All went smoothly servicing my son car. Service and communication was excellent. Most importantly, car runs great! More

by carter.bj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohamed Jalloh
Aug 07, 2023 -

Ourisman Honda of Laurel responded

Thank you for the business Carter. Have a great day.

August 03, 2023

Great experience! So helpful and timely repair. I would definitely recommend this dealership to anyone. More

by Alisonbatman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Aug 11, 2023 -

Ourisman Honda of Laurel responded

Thank you very much, Alison, for taking the time to leave a review! We're thrilled to hear about your great experience working with our Service Department. Glad they performed quality repairs in a timely manner for your Honda. If you need anything, we're here anytime! Thanks for choosing Ourisman Honda of Laurel, and drive safe!

July 31, 2023

Excellent service and working environment is filled with enthusiastic, friendly, and hardworking men. My service man (Mohammed Jalloh) is the greatest. I can trust him to give honest advice whenever I go fo More

by prettypat918
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammed Jollah
Jul 31, 2023 -

Ourisman Honda of Laurel responded

Thank you for sharing your positive experience with us! It's wonderful to hear that you've had such a great interaction with Mohammed Jalloh and his manager. Your kind words are a testament to the hard work and dedication our team puts into their jobs each day. If there's anything else we can do to assist you in the future, please feel free to reach out. We appreciate your trust and are always here to help!

July 31, 2023

Very professional and work always done promptly. Have never had a dispute and/or any problem with service. Service Representative(s) has always been very patient with me and answered any and all qu More

by r12harris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura, Mohammed
Jul 31, 2023 -

Ourisman Honda of Laurel responded

We are really happy to hear about your service experience! Your positive feedback is highly appreciated. If you have any more questions or need further assistance, please don't hesitate to ask. We are here to help!

July 26, 2023

Our experience was great. For the past few years, we have used this dealership to service our 2 Honda vehicles and always satisfied with their efficient process to intake veh More

by amamos2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin
Jul 26, 2023 -

Ourisman Honda of Laurel responded

Thank you very much for your 5-star review! We appreciate your continued business with us over the years. Glad to hear you consistently experience efficient and professional service from our team. We'll be sure to pass your kind words on to them. If you need anything, we're here anytime! Thank you for being a member of the Ourisman Family, and have a great rest of your day! We look forward to your next visit. :)

July 26, 2023

I have bought two vehicles from this dealership. I always get my vehicles service here everyone is so nice and courteous. I would recommend this dealership. Thank you everyone for your generosity. More

by gods1stldy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2023 -

Ourisman Honda of Laurel responded

Thank you so much for taking the time to leave us a review! We value your feedback and are pleased to hear you consistently have a positive experience at our dealership. Our top priority is excellent customer service, and we're grateful our courteous and professional team members provide that to you. Please don't hesitate to reach out if you or your Honda needs anything--we're more than happy to help. Thanks for continuing to support Ourisman, and have a wonderful day! We look forward to your next visit.

July 24, 2023

Orrisman Honda gives good service whenever I bring in my car to be serviced. Very courteous! More

by Dotsyb25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kai Anderson
Jul 26, 2023 -

Ourisman Honda of Laurel responded

Thank you so much for taking the time to share your feedback with us. We're pleased to hear you consistently have a great experience working with our team when you bring your Honda in for service. Our top priority is excellent customer service, and we're grateful it shows! If you or your vehicle needs anything, we're here and happy to help. Have safe travels, and take care! :)

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