Ourisman Honda of Laurel - Service Center

Location and services are excellent, but through no fault of theirs, labor rates are high, due to high costs charged by landlords and other financial parasites. of theirs, labor rates are high, due to high costs charged by landlords and other financial parasites. More

I appreciate my advisor notifying what additional car services would be needed and suggested a payment plan that fit my situation without such a big hit on my finances services would be needed and suggested a payment plan that fit my situation without such a big hit on my finances More

Chris attention and service to customers went far and beyond. He exceeded expectations. He’s a bonus to the Honda team! beyond. He exceeded expectations. He’s a bonus to the Honda team! More

They did a good job on my vehicle. They lady customer service was courteous and awesome as well. On the whole I liked their services. They lady customer service was courteous and awesome as well. On the whole I liked their services. More

Good service. Easy online scheduling. Great communication on status and issues with the car. Boo to the new credit card service charge. Easy online scheduling. Great communication on status and issues with the car. Boo to the new credit card service charge. More

This was the worst experience I’ve ever had since buying my car in 2019. I don’t get my car service no we’re else but the dealership in Laurel. I had my tires rotated in April 2023 the tech took the part th my car in 2019. I don’t get my car service no we’re else but the dealership in Laurel. I had my tires rotated in April 2023 the tech took the part they needed to take my tires and never returned it back to me. So today I was given the worst treatment by the tech, service and the head boss. I will never return. I left there in tears I was so mad. More

Expedient service provided by the service advisor and department. The service advisors are knowledgeable and didn’t rip me off. They actually explained what service is required immediately, what could be department. The service advisors are knowledgeable and didn’t rip me off. They actually explained what service is required immediately, what could be done in the future, and not needed. More

Got me in and out quickly as a walk-in. Great service, great people. Highly recommend them! Great service, great people. Highly recommend them! More

Wait wasn’t as long as I expected. Employees were pleasant. Waiting area was clean and comfortable Employees were pleasant. Waiting area was clean and comfortable More

Customer service was ok. However I did return back to dealership within 20 minutes from getting my Honda Pilot back from service and a recall about idle issue. My Pilot now d However I did return back to dealership within 20 minutes from getting my Honda Pilot back from service and a recall about idle issue. My Pilot now does not turn off and on now after being told that issue was resolved. When I return back another service personal state that it is two part process that if that what they did don’t work I will have to bring truck back and they keep it for several days because they would have to do something with the engine. If that’s facts or not I felt that should have been noted in my repair work so when I bring it back that will be part of the history of the issue that I brought vehicle back for. So looking forward to when I return back from out of town and bring truck in that they will be no problem with helping me getting issue resolved. Now the service rep that initially handle me wasn’t agin the one help when I return back I believe his name is Chris spelling maybe be wrong don’t have my copy in front of me when I paid to make sure name is correct. I do feel he took care and answered all my questions but thing that second step with putting information that customer returned with idling issue should have been put in ticket information for future reference. More