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Ourisman Honda of Laurel - Service Center

Laurel, MD

4.6
116 Reviews

116 Reviews of Ourisman Honda of Laurel - Service Center

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November 14, 2023

Kris was an excellent job assisting me! I’m so grateful to had experienced his excellent customer services! More

by Thomasdestini1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris in Service department
Report | Print
Nov 15, 2023 -

Ourisman Honda of Laurel responded

Thank you so much for the kind words. And we really appreciate your business.

November 10, 2023

Kris Row greeted me with a smile and provided good customer service. First in line and out within a hour’s time for an oil change and recall. More

by Missjmg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Row
Report | Print
Nov 10, 2023 -

Ourisman Honda of Laurel responded

Thank you so much for taking the time to share your experience with Kris Row at our service center! We're thrilled to hear that Kris greeted you with a smile and that you received good customer service during your recent visit.

November 09, 2023

Very professional. Courteous and friendly. Very knowledgeable about the cars, and how to repair them. I would recommend this dealership. More

by Patrickwsullivan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Lavin. Kris Row
Report | Print
Nov 10, 2023 -

Ourisman Honda of Laurel responded

Thank you, Patrick for your kind words and positive feedback! We're delighted to hear that you found our team courteous and friendly, and that you appreciated their knowledge about our cars and their repair expertise.

November 04, 2023

Service was outstanding along with customer service! I have been going to Ourisman Honda of Laurel now for over 20 years. I have also bought three vehicles at this location. But customers beware, in More

by Cesar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bobby Mil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Chen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian in Service Department, Abual Tabib
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Nov 06, 2023 -

Ourisman Honda of Laurel responded

Thank you for your continued loyalty and for sharing your experience with Ourisman Honda of Laurel. We greatly appreciate your patronage over the past 20 years and your feedback about our service and customer service. We're thrilled to hear that you've consistently received outstanding service at our dealership and have purchased multiple vehicles from us. Your satisfaction and trust mean a lot to us. We understand your concerns regarding the additional charge for using a credit card, and we apologize for any inconvenience this may have caused. We're continuously working to improve our processes, and your input is important to us. After reviewing the increased expense of credit cards, as a company we decide to give customer an option to pay the fee or avoid by using a debit card verse just raising all service prices to all customers. This was one of many ways we are trying to keep out prices down. We hope you'll continue to choose Ourisman Honda of Laurel for your vehicle service needs and any future vehicle purchases. If you ever have further questions or concerns, please don't hesitate to reach out to our general manager Robert Chen at rchen@ourismancars.com. We appreciate your understanding and look forward to serving you with excellence in the future.

October 31, 2023

Very prompt and curtious service. They tell you what is needed or recommended and never pressure you so you can get it done at your convenience. Always professional too. More

by douglas.g.martin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin
Report | Print
Oct 31, 2023 -

Ourisman Honda of Laurel responded

Thank you for taking the time to share your experience with us. We're delighted to hear that you found our service prompt and courteous. We aim to provide a professional and pressure-free environment for our valued customers. Your convenience and satisfaction are of the utmost importance to us. We appreciate your kind words and look forward to serving you in the future. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing us!

October 30, 2023

Love coming to this service center because the staff is extra friendly and courteous. Even though they always seem to be slammed when I visit, they still ensure that everyone receives the same level and qu More

by Kira G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Vanni - 5 stars
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Oct 30, 2023 -

Ourisman Honda of Laurel responded

Thank you so much for taking the time to share your experience with us! We're delighted to hear that you appreciate our dedication to service, even during our busiest times. Our team, including Bryan V, works hard to ensure every customer feels valued and supported.

October 16, 2023

Service was fast and very organized. Took care of the issues I had in a single day. More

by AV8ING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Y. (Service associate)
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Oct 19, 2023 -

Ourisman Honda of Laurel responded

"Thank you so much for your positive review! We strive to provide efficient and organized service to all our customers. We're delighted to hear that we were able to address all your concerns in just one day. Please don't hesitate to reach out if you have any more questions or need further assistance in the future.

September 28, 2023

Clean environment, very professional & courteous staff, service advisor had client's best interest in mind. More

by byang30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason T
Report | Print
Sep 29, 2023 -

Ourisman Honda of Laurel responded

Thank you for your kind review! We are thrilled to hear that you appreciated our clean environment and found our staff to be both professional and courteous. Our team always strives to prioritize our clients' best interests, and we're glad to know our service advisor met that expectation for you. We look forward to serving you again in the future. Warm regards.

September 22, 2023

Marvin in service was excellent! This was my first visit to this dealership for a simple recall and he took great car of my car while keeping me updated. Highly recommend him and wil More

by AUSTINBELL91@ME.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Yoon
Report | Print
Sep 22, 2023 -

Ourisman Honda of Laurel responded

Thank you so much for sharing your positive experience! We're thrilled to hear that Marvin provided you with excellent service during your first visit. It's our priority to keep our customers informed and ensure their vehicles are taken care of. We look forward to seeing you for future services. Thanks for your recommendation! Safe driving!

September 21, 2023

I travel pass my local Honda and will go out of my way to visit Laurel Honda and see service technician Kris! The people and the service definitely make the business and keeps me coming back with mine. More

by shawan.campbell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Row
Report | Print
Sep 22, 2023 -

Ourisman Honda of Laurel responded

Thank you for your wonderful feedback! It's truly an honor to hear that you choose to travel the extra distance to visit Laurel Honda and see Kris. We genuinely believe in the importance of providing exceptional service and it warms our hearts to know that our team, especially Kris, has made a lasting impression on you. We appreciate your loyalty and trust in us, and we're looking forward to seeing you and your vehicle on your next visit. Drive safely and take care!

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