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Ourisman Honda of Laurel - Service Center

Laurel, MD

4.6
116 Reviews

116 Reviews of Ourisman Honda of Laurel - Service Center

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January 09, 2024

My last three vehicles have been bought at Ourisman Honda of Laurel. Everyone is always so professional and nice and we def get treated like family, not repeat customers. George, in sales I amazing and alway More

by Ghislaine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason T
Jan 12, 2024 -

Ourisman Honda of Laurel responded

Thank you so much for taking the time to share your positive experience with Ourisman Honda of Laurel! We are delighted to hear that your last three vehicle purchases with us have been satisfactory, and we truly appreciate your loyalty as a valued customer.

January 05, 2024

The service was fast. I got the appointment right away, and Marvin was nice about the diagnostic and recommandation. More

by Mamane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Yoon
Jan 09, 2024 -

Ourisman Honda of Laurel responded

Thank you for so much for the kind words, Mamane.

December 29, 2023

I am always treated as a valued customer at this dealership. Kris is always friendly and helpful. They do an excellent job. More

by materialmom001juju
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris-service department
Jan 01, 2024 -

Ourisman Honda of Laurel responded

Thank you so much for taking the time to share your positive experience with our dealership! We are thrilled to hear that you consistently feel like a valued customer.

December 27, 2023

Marvin was my service writer and he was phenomenal. Very polite, professional and personable. I did a drop off for an appointment the next day and he called me less than 2 hours later to tell me my ser More

by K_t893
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin
Dec 29, 2023 -

Ourisman Honda of Laurel responded

It's wonderful to know that Marvin exceeded your expectations by not only completing the scheduled service promptly but also going above and beyond by adding the oil change and tire rotation without even being asked. Thank you for you're business!

December 27, 2023

Jason was my service advisor he was great and they were able to get me in a time of a pinch. He called me back at the time he said he would and got me squared away More

by BrianVillatoro2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Taylor
Dec 29, 2023 -

Ourisman Honda of Laurel responded

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Jason, your service advisor, provided you with excellent service.

December 19, 2023

Excellent customer service. Chris was very welcoming and the service was prompt. Thank you. Appreciated service. More

by victor.montez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris - service department
Dec 22, 2023 -

Ourisman Honda of Laurel responded

Thank you so much Victor for the kind word.

December 08, 2023

They are easy to work with, communication is good and service did a great job. I will bring my car back for service More

by Smschult
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Row
Dec 15, 2023 -

Ourisman Honda of Laurel responded

We appreciate your positive feedback! It's fantastic to hear that you found us easy to work with, experienced good communication, and were satisfied with the service provided for your car.

Dec 22, 2023 -

Ourisman Honda of Laurel responded

We are very happy that you had a good experience with us. Happy Holidays.

December 05, 2023

Service department was unprofessional and did not do the work we asked them to do. Also did not provide a loaner car and couldn’t understand why it was inconvenient when they wanted to keep the car 3 nights More

by Myers.wendy3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian - service department
Dec 08, 2023 -

Ourisman Honda of Laurel responded

We are very sorry to hear about your experience with our service department. Can you contact our general manager Robert Chen at rchen@ourismancars.com so he can further assist you? Thank you and have a great day.

November 25, 2023

Great service reps. Everyone was cordial and helpful. Will go back to them if I have a problem. More

by Wallster
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot their names but service reps were helpful.
Nov 27, 2023 -

Ourisman Honda of Laurel responded

Thank you for the kind words Wallster. Have a great day.

November 17, 2023

I had an amazing experience with my car, their services is superb,Thanks Mohammad for your professional advice. More

by oisalar50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammad
Nov 20, 2023 -

Ourisman Honda of Laurel responded

We really appreciate your business. And thank you so much for the kind words. Happy Holidays to you and your family.

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