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Ourisman Honda of Laurel - Service Center

Laurel, MD

4.6
116 Reviews

116 Reviews of Ourisman Honda of Laurel - Service Center

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September 05, 2024

Parts and services are overly priced to the point of never bringing my car in for service! More

by MG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adrian Garcia
Sep 05, 2024 -

Ourisman Honda of Laurel responded

We are very sad about your experience with us. Please contact our service manager Bill Lavin at blavin@ourismancars.com for further assistance.

September 04, 2024

Very friendly and professional and got me in and out in a fast and timely manner! Would definitely recommend. More

by fletcher.bridget
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Mil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Chen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kris Platon
Sep 05, 2024 -

Ourisman Honda of Laurel responded

Thank you so much for this amazing review!

August 23, 2024

Mui bueno y buen servicio saben tratar al cliente lo recomiendo que ballena a ese dealer More

by makela72006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Mil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Chen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kris Platon
Aug 30, 2024 -

Ourisman Honda of Laurel responded

Thank you so much for this amazing review!

Aug 30, 2024 -

Ourisman Honda of Laurel responded

Thank you for the 5 star review.

August 12, 2024

Courteous, attentive and didn't try to sell me service I didn't need. I didn't have to wait for a long time. Price of service was reasonable More

by Reanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Mil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kris Platon
Aug 16, 2024 -

Ourisman Honda of Laurel responded

Thank you so much for the kind words!

August 01, 2024

Just moved to MD. Ourisman did an amazing job getting me in for a State inspection, doing a recall that I have been waiting months for in PA, AND doing some other work More

by Michelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Garcia, Jason
Aug 05, 2024 -

Ourisman Honda of Laurel responded

Thank you so much for this amazing review, Michelle. We look forward to help you in the future.

July 27, 2024

Worst I don’t recommend this honda dealer either for sales or for service, they make you sit for hours and don’t say whats happened with the car. I had a very worst experience with this dealer. More

by Issivandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan
Jul 29, 2024 -

Ourisman Honda of Laurel responded

I'm sorry to hear about your experience. We apologize for any inconvenience and appreciate your feedback. Please contact us our service manager Jose Miranda directly at jmiranda@ourismancars.com

July 11, 2024

My most recent experience with Ourisman Honda of Laurel was terrible. I presented the Service Clerk with my Oil Change and Tire Rotation coupon and requested blades replaced. The service technician bro More

by dchatman527
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kris Platon
Jul 15, 2024 -

Ourisman Honda of Laurel responded

We are sadden by your experience, we will have our service manager Bill Lavin reach out. Thank you.

June 27, 2024

The Service Advisor Jason Taylor was very nice and professional. He checked on my car a few times and made sure everything was done as quickly as possible. More

by asadisfahani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Taylor (Service Advisor) 5 stars.
Jun 27, 2024 -

Ourisman Honda of Laurel responded

Thank you so much for the kind words and you business!

June 25, 2024

Our service professional was courteous and made sure we understood everything they were proposing to do. Our car was ready when they said it would be, and they followed up throughout the process with multi More

by lahoff_c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service professional
Jun 27, 2024 -

Ourisman Honda of Laurel responded

Thank you for your review! We're glad our service professional was courteous and communicative, and that your car was ready on time. We appreciate your feedback and look forward to serving you again!

June 12, 2024

The service was very good and I did not have to wait long for my results More

by Ted Clark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jun 15, 2024 -

Ourisman Honda of Laurel responded

Thank you for your kind words! We're thrilled to hear that you were pleased with our service and the prompt delivery of your results. We look forward to serving you again in the future!

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