Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Ourisman Honda of Laurel - Service Center

Laurel, MD

4.6
116 Reviews

116 Reviews of Ourisman Honda of Laurel - Service Center

Sort by
May 17, 2023

Nice, clean, friendly and quick. That’s all I have to say about that. Thanks More

by Suehess318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Mil
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 17, 2023 -

Ourisman Honda of Laurel responded

Thank you very much for your 5-star review! Excellent customer service is our top priority, and we're grateful you experienced that with our courteous team members and clean dealership. We'll be sure to keep up the great work moving forward. Thanks for choosing Ourisman for your service. If you or your Volkswagen needs anything, please don't hesitate to reach out! We're here anytime and happy to help. Enjoy the rest of your week, and have safe travels! :)

May 12, 2023

Standard setup of a dealership, Standard levelnof offerings and delivery of service for the area More

by ndmv1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Rep
Report | Print
May 12, 2023 -

Ourisman Honda of Laurel responded

Thank you very much for taking the time to share your feedback with us. Excellent customer service is our top priority, and we're grateful you experienced that during your visit. We look forward to making your next visit with Ourisman great. If you have any suggestions for how we can improve our price transparency and workmanship, please send them to our General Manager, Robert Chen, at rchen@ourismancars.com. He will be grateful to have a discussion and improve our services. Have safe travels with your Honda, and take care!

May 12, 2023

The Service I recieved was Great! ! Under Mr.Marvin Yoon was Amazing!! Plus he is Sooo" Cool and make you feel comfortable about your Car.when it is time for Maintenance . More

by Lady Dee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr.Marvin Yoon 5 *****
Report | Print
May 17, 2023 -

Ourisman Honda of Laurel responded

Thank you so much, Lady Dee, for your review! We're thrilled to hear about your positive experience working with Marvin. We'll be sure to pass your kind words on and tell him to keep up the great work. If you need anything, we're here anytime and grateful to assist. Thanks again for your support--hope to see you soon! Have a great rest of your day, and drive safe!

May 12, 2023

Jason my service advisor was extremely helpful and knowledgeable. Love this dealership they are very fast yet thorough More

by Cajina1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Mil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Chen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason , Abual Tabib
Report | Print
May 12, 2023 -

Ourisman Honda of Laurel responded

Thank you so much for taking the time to leave a review! We appreciate your kind words for Jason and will be sure to pass your kind words on to him. We look forward to serving you again at Ourisman Honda of Laurel. If you need anything, you know where to find us! Have a great day, and drive safe!

May 07, 2023

Ourisman took over after another dealer gave us a hard time over an extended warranty repair of a clock spring and tried to charge us the diagnostic even though the warranty explicitly said it could not b More

by thunks.slinks01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aiden
Report | Print
May 08, 2023 -

Ourisman Honda of Laurel responded

Thank you so much for your thoughtful review! We're glad to hear our team at Ourisman Honda of Laurel was able to repair the cruise control of your Volkswagen for the price quoted. We'll be sure to pass your kind words on to Aiden and our Service Department. Customer service is our top priority, and we're glad you experienced that throughout your visit. If you need anything, please don't hesitate to reach out! We're here anytime and grateful to assist. Enjoy the rest of your day, and take care!

May 06, 2023

Carlos was very helpful throughout the entire service. He kept us informed on the progress of our car. Great guy & place More

by ajameson555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
May 08, 2023 -

Ourisman Honda of Laurel responded

Thank you very much for taking the time to share your feedback with us! We value the staff highlight for Carlos and are thrilled about your positive experience working with him. We'll be sure to pass your kind words concerning his knowledge and professionalism on to him. If you or your Volkswagen needs anything, you know where to find us! Thanks for choosing Ourisman Honda of Laurel for your service. We look forward to your next visit. Take care! :)

May 02, 2023

It’s located in Laurel on route 198, right before entering Odenton. This location has Great staff and great people! More

by Mr. Mr.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Ramsey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2023 -

Ourisman Honda of Laurel responded

Thank you very much for your review! Excellent customer service is our top priority, and we're grateful it shows in our friendly and professional team members. We appreciate your business and look forward to serving you and your Honda in the future. If you need anything, we're here anytime. Take care!

April 29, 2023

Service was phenomenal. Very friendly and knowledgeable. Repairs were done in a timely matter. I would recommend this repair shop. More

by patrickwsullivan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Lavin and Chris
Report | Print
May 01, 2023 -

Ourisman Honda of Laurel responded

Patrick, thank you so much for your 5-star review! We're thrilled to hear about your positive service visit with us at Ourisman Honda of Laurel. We'll pass your kind words concerning our team members' friendliness and efficiency on to them. If you ever need anything, please reach out! We're here and happy to assist. Thanks again for your recommendation--it means a lot to us. Have a great day, and drive safe!

April 27, 2023

Well organized and there is a good rapor among employees. Very efficient in auto maintenance. More

by BlueBird289
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Mil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Chen
Report | Print
Apr 28, 2023 -

Ourisman Honda of Laurel responded

Thank you very much for your 5-star review! Customer service is our top priority, and we're grateful you experienced that with our efficient and professional service team. We'll be sure to tell them to keep up the great work. If you have any questions, please don't hesitate to reach out! We're here anytime and happy to help. Hope to see you and your Honda back at Ourisman! Have a great day, and take care!

April 26, 2023

Good job done as requested. Timely as expected. Friendly as you can. Facility is clean. More

by PandJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Taylor and Sarah Blackmon
Report | Print
Apr 28, 2023 -

Ourisman Honda of Laurel responded

Thank you so much for taking the time to leave a review! We're pleased to hear about your positive visit with Ourisman, from the friendly employees to the timely service. We'll be sure to pass your kind words on to our incredible team members. Thanks, too, for your feedback on our clean facility. If you or your Honda needs anything, you know where to find us! Have a great rest of your day, and drive safe!

1
...
10
11
12