Ourisman Honda of Laurel - Service Center

I had a wonderful experience at Laurel Honda. I was treated with respect, and felt that the service team had my best interests at the heart of their work. Marvin went out of his way to explain wh I was treated with respect, and felt that the service team had my best interests at the heart of their work. Marvin went out of his way to explain what was going on with my vehicle, and I appreciate his personal service that he provided me. More

Mechanic’s work seems fine but the front service reception is a group of guys who are unprofessional. Everything they say is a diversion. Nothing is true. They say they will call, no call. They say reception is a group of guys who are unprofessional. Everything they say is a diversion. Nothing is true. They say they will call, no call. They say they emailed, no email. They say they will come get you from the waiting area, nope didn’t do that either. Not to mention the drop off envelope with all my information was ignored and the service paperwork was in my husband’s name. Even as I corrected this with the guy at the desk, they still sent this email to my husband. More

Easy to schedule an appointment and pleased that other needed services were identified. Enjoyed free coffee and waiting room is quite adequate. needed services were identified. Enjoyed free coffee and waiting room is quite adequate. More

The service department diagnosed and honored a manufacturer’s extended warranty on a failed AC condenser. The shuttle service was very convenient and made my day more comfortable since service too manufacturer’s extended warranty on a failed AC condenser. The shuttle service was very convenient and made my day more comfortable since service took a bit longer than the original estimate. Mileage on my vehicle was recorded at a much higher number than what the odometer showed (388,880 vs 38,888) and couldn’t be fixed during checkout because the transaction was closed. I’m not happy about this mileage discrepancy appearing on future car history reports, but am happy with the work done. More

Excellent customer service all the time . Very professional at all times . Warm atmosphere and welcoming Very professional at all times . Warm atmosphere and welcoming More

The service advisors at this location were great in providing excellent customer service updates on the status of the car and good work as well. providing excellent customer service updates on the status of the car and good work as well. More

The waiting area was clean, Joseph helped me and he was very nice and helpful through everything very nice and helpful through everything More

Ourisman Volkswagon of Laurel is awesome! Everyone is friendly and helpful from purchasing my car to having it serviced. I would definitely recommend Ourisman Volkswagon to anyone looking for Everyone is friendly and helpful from purchasing my car to having it serviced. I would definitely recommend Ourisman Volkswagon to anyone looking for a quality new car. More

My week had been quite exhausting, but the visit to the service center turned out to be the turning point. Dealing with a blown tire and a persistent warning light had been quite a hassle. However, not onl service center turned out to be the turning point. Dealing with a blown tire and a persistent warning light had been quite a hassle. However, not only did they successfully resolve the problem, but Marvin also went the extra mile to enlighten me about the root cause and ensured a speedy service experience. More

Have had crv serviced at dealership for several years…service has always been prompt & professional. Service Rep Marvin Yoon always guides me re what services are due as well as others that should years…service has always been prompt & professional. Service Rep Marvin Yoon always guides me re what services are due as well as others that should be considered in the future. Also, when it’s available I’ve taken advantage of the complimentary car wash! More