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Ourisman Honda of Laurel - Service Center

Laurel, MD

4.6
126 Reviews

126 Reviews of Ourisman Honda of Laurel - Service Center

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March 13, 2025

Mohamed was great. I opted to wait in the waiting room while my car was being serviced and it took no time at all. Thanks for the great customer service, Mohamed! More

by kristi.perkins92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohamed Jalloh
Report | Print
Mar 18, 2025 -

Ourisman Honda of Laurel responded

Thank you for your feedback! We're glad Mohamed provided great service and made your wait time quick and easy. We’ll be sure to share your kind words with him!

March 13, 2025

Friendly and respectful . Complete with the better time than we expected. We highly appreciate and satisfied. More

by Yong s Yoon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Row
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Mar 18, 2025 -

Ourisman Honda of Laurel responded

"Thank you for your kind words! We're glad you had a great experience and that everything was completed faster than expected. We appreciate your support!

March 04, 2025

Kisha was great. She was very friendly. I was in and out in less than 2 hours. She explained all results with me and took care of all recalls. She gets a 100 score More

by Mtajaddini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kisha porter
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Mar 18, 2025 -

Ourisman Honda of Laurel responded

Thank you for your wonderful feedback! We're thrilled Kisha provided great service and took care of everything quickly. We’ll be sure to share your 100-score with her!

February 20, 2025

The staff I was in contact with at Ourisman Honda were very courteous and helpful in getting my service accomplished in a quick and efficient manner. More

by doug_curtis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Feb 25, 2025 -

Ourisman Honda of Laurel responded

Thank you for your kind words! We're thrilled to hear that our team at Ourisman Honda provided you with courteous and efficient service. Your satisfaction is our top priority, and we truly appreciate your feedback. We look forward to serving you again in the future!

February 14, 2025

Mohammad at Service dept was very helpful and friendly. I recommended Mohammad at Service Department for car issue. He did his work well as professionally. More

by min
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammad Jalloh
Report | Print
February 14, 2025

I did the Recall service at Ourisman Honda and it was great experience and on time. I recommend all Honda owner to service their car there. More

by anassmasri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Mil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Chen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris
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Feb 17, 2025 -

Ourisman Honda of Laurel responded

Thank you for your recommendation! We're glad your recall service was a great experience and completed on time. We appreciate your support!

January 25, 2025

Installed fuel pump recall in my 2018 Ridgeline same day I had appointment to inspect More

by Bluehenjay22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Garcia
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Jan 27, 2025 -

Ourisman Honda of Laurel responded

Thank you for the great review! See you soon.

January 16, 2025

Came in for recall on fuel pump. They broke my fuel gauge. Stopped middle of freeway More

by caitlinbedard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bobby Mil
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian in service
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Jan 18, 2025 -

Ourisman Honda of Laurel responded

I’m very sorry to hear about the issue with your fuel gauge after your recall service. This is not the experience we aim to provide, and I understand your frustration. Please contact Bill Lavin directly at blavin@ourismancars.com so we can resolve this promptly. Thank you for bringing this to our attention.

January 11, 2025

I received excellent service. Mohamed took the time to explain to me the issue, and offered a solution. More

by Honda2019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohamed
Report | Print
Jan 15, 2025 -

Ourisman Honda of Laurel responded

Thank you for your feedback! We're glad to hear that Mohamed took the time to explain the issue and offer a solution. We appreciate your kind words and are happy you received excellent service!

December 29, 2024

The team at this dealership takes the time to help me understand my car. I'm not just a number, if I don't understand my car they explain and show me my options or how best to operate my car. More

by Melinda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Mil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Chen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2025 -

Ourisman Honda of Laurel responded

Thank you for your kind words! We're happy to hear you had a great experience with us. If you need any further assistance, don't hesitate to reach out.

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