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Ourisman Honda of Laurel

Laurel, MD

4.7
189 Reviews
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3371 Fort Meade Rd

Laurel, MD

20724

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Showing 189 reviews

May 04, 2024

Scheduled an install at 10am with Chris in service. Chris was great and told me it would take an hour fifteen max. Right on schedule as I departed 11:15. Highly recommend using this dealership for serv More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
May 07, 2024 -

Ourisman Honda of Laurel responded

Thank you for sharing your experience with us! We're thrilled to hear that Chris from our service team provided you with great assistance and accurately estimated the wait time for your install

May 03, 2024

Mr.Taji excellent customer service.. Mr.Avalon wonderful service. Really recommend them.Left the dealer very satisfy. More

by contrerasliliana634
Recommend Dealer
Yes
Employees Worked With
Taji
May 07, 2024 -

Ourisman Honda of Laurel responded

Thank you for taking the time to leave us such a positive review! We're thrilled to hear that Mr. Taji and Mr. Avalon provided you with excellent customer service and left you feeling satisfied with your experience at our dealership

May 01, 2024

The service department was very professional and the service was complete and very timely. The car was returned clean with all the services completed. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Chen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Ourisman Honda of Laurel responded

Thank you for your kind words and a 4 star review. See you soon.

April 30, 2024

Oil & filter change…2015 Honda Fit EX…$59. 95 advertised price…$76.74 Final Price…Was told before wok started. More

by kadovp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Apr 30, 2024 -

Ourisman Honda of Laurel responded

Thank you for bringing this matter to our attention, and we sincerely apologize for any confusion regarding the pricing of your recent oil and filter change for your 2015 Honda Fit EX. Please contact our service manager Bill Lavin 2 blavin@ourismancars.com if you need anything else.

April 30, 2024

Chris was very helpful in scheduling and arranging shuttle transportation during Honda my repairs. Although I had a nice experience, I won't drop off my vehicle on a Friday due to leaving it for a who More

by susan.ardolini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Platon
Apr 30, 2024 -

Ourisman Honda of Laurel responded

Thank you for taking the time to share your experience with us! We're pleased to hear that Chris provided you with helpful assistance in scheduling.

April 30, 2024

Recently I purchased a vehicle from Orisman Honda of Laurel, and I was impressed with how smooth and fast was the transaction. Everyone from the salesman Lelvin to the sales manager Bruno were excellent More

by Sandy Duran
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lelvin Perez, Bruno Rodriguez
Apr 30, 2024 -

Ourisman Honda of Laurel responded

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that your vehicle purchase journey with Ourisman Honda of Laurel was smooth and efficient.

April 29, 2024

Sarah understood my wife's and I vehicles need and was a great help! Thanks Sarah! I'll keep the referral coming. More

by dcakwo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sarah Blackmon
Apr 29, 2024 -

Ourisman Honda of Laurel responded

Thank you for your kind words! We are so happy that Sarah could assist you and your wife with your vehicle needs. We are truly appreciate your willingness to refer others. Please don't hesitate to reach out if you need anything else in the future. Safe travels!

April 27, 2024

A great and professional experience this morning with the service department. Gerald Brown explained everything clearly and was patient with my questions. The waiting area was clean and all interactions I wi More

by jenneller72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Apr 29, 2024 -

Ourisman Honda of Laurel responded

Thank you for sharing your experience with us! We're delighted to hear that you had a great and professional experience with our service department.

April 26, 2024

Was rude. Wish they spoke politely with customers. Charges are pretty high compared to other places. Banged my car twice with shutter. More

by Customer 1
Purchase Time
Recommend Dealer
No
Employees Worked With
Service
Apr 27, 2024 -

Ourisman Honda of Laurel responded

We are so sorry hear about this, please contact our GM Robert Chen at rchen@ourismancars.com so he can help.

April 21, 2024

Friendly staff, very professional, pointed out other issues I was not aware of and repairs were done immediately.. More

by dean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2024 -

Ourisman Honda of Laurel responded

Thank you for this amazing review, Dean.

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