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Ourisman Honda of Laurel

Laurel, MD

4.7
188 Reviews
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3371 Fort Meade Rd

Laurel, MD

20724

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Showing 188 reviews

September 05, 2024

Parts and services are overly priced to the point of never bringing my car in for service! More

by MG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adrian Garcia
Sep 05, 2024 -

Ourisman Honda of Laurel responded

We are very sad about your experience with us. Please contact our service manager Bill Lavin at blavin@ourismancars.com for further assistance.

September 05, 2024

Very pleasant purchasing experience with Hector Coronado. Didn't feel pressured. Felt I was treated fairly. He's a fabulous sales person. Would recommend dealership, specifically Hector, to friends looking f More

by Lswhite
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hector Coronado was my Sales representative. Did not work with any of the people listed above.
Sep 05, 2024 -

Ourisman Honda of Laurel responded

We are so thankful for this kind review. Thank you so much for your business!

September 04, 2024

Very friendly and professional and got me in and out in a fast and timely manner! Would definitely recommend. More

by fletcher.bridget
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Mil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Chen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kris Platon
Sep 05, 2024 -

Ourisman Honda of Laurel responded

Thank you so much for this amazing review!

September 03, 2024

Promptly responded to my request for a quote had a large selection of vehicles and a very good price More

by 71redrino
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bre
Sep 03, 2024 -

Ourisman Honda of Laurel responded

Thank you so much for this great review, enjoy your new vehicle.

August 31, 2024

The staff was professional, friendly, and knowledge. Excellent buying experience. Highly recommend Ourisman Honda of Laurel. More

by pemt13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bobby Mil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Chen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Avalon, Kris Platon
Sep 03, 2024 -

Ourisman Honda of Laurel responded

Thank you so much for your business and please let us know if you need anything at all.

August 28, 2024

The salesperson, Victor Sanchez was very helpful during the car buying process. It was a very smooth transaction, However, I was upset that the vehicle was listed as having Apple CarPlay and it didn't. More

by Y. JOHNSON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Victor Sanchez; Malik
Aug 30, 2024 -

Ourisman Honda of Laurel responded

Thank you for your feedback and for highlighting Victor Sanchez's assistance during your purchase. We’re sorry to hear about the confusion regarding Apple CarPlay and any frustration it caused. While the listing error was due to a third party, we take full responsibility for the oversight and are committed to ensuring it doesn’t happen again. We value your business and apologize if our post-sale support didn’t meet your expectations. Please reach out to Robert Chen our GM at rchen@ourismancars.com if there’s anything we can do to assist further.

August 23, 2024

Mui bueno y buen servicio saben tratar al cliente lo recomiendo que ballena a ese dealer More

by makela72006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Mil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Chen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kris Platon
Aug 30, 2024 -

Ourisman Honda of Laurel responded

Thank you so much for this amazing review!

Aug 30, 2024 -

Ourisman Honda of Laurel responded

Thank you for the 5 star review.

August 13, 2024

Alex is a great sales person! He gives you all the information and gives you the space you need to make your decision! He is one of the best car salesmen I have worked with, the m More

by Yonuber
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Chen, Mohammed
Aug 16, 2024 -

Ourisman Honda of Laurel responded

Thank you for sharing your experience! We're delighted to hear that Alex provided you with the information and space you needed to make your decision. It's wonderful to know that he, along with our managers and financing officers, made a positive impression. We strive to offer the best service, and we're glad we could meet your expectations. We look forward to assisting you again in the future!

August 12, 2024

Courteous, attentive and didn't try to sell me service I didn't need. I didn't have to wait for a long time. Price of service was reasonable More

by Reanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Mil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kris Platon
Aug 16, 2024 -

Ourisman Honda of Laurel responded

Thank you so much for the kind words!

August 01, 2024

Just moved to MD. Ourisman did an amazing job getting me in for a State inspection, doing a recall that I have been waiting months for in PA, AND doing some other work More

by Michelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Garcia, Jason
Aug 05, 2024 -

Ourisman Honda of Laurel responded

Thank you so much for this amazing review, Michelle. We look forward to help you in the future.