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Ourisman Honda of Laurel

Laurel, MD

Overview
Employees
Reviews
Vehicles
4.7
231 Reviews
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3371 Fort Meade Rd

Laurel, MD

20724

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Showing 231 reviews

May 17, 2023

Have had crv serviced at dealership for several years…service has always been prompt & professional. Service Rep Marvin Yoon always guides me re what services are due as well as others that should More

by fredaranha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Yoon service department
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May 17, 2023 -

Ourisman Honda of Laurel responded

Thank you very much for your thoughtful review! We value the staff highlight for Marvin and appreciate your kind words concerning his courtesy and knowledge. We'll be sure to tell him to keep up the fantastic work--we're grateful to have him as a member of our team. :) Glad you enjoyed the complimentary car wash following your service visit! If you or your Honda CRV needs anything, we're here anytime. Thanks for continuing to choose Ourisman for your service visits, and have safe travels. Take care! :)

May 17, 2023

Nice, clean, friendly and quick. That’s all I have to say about that. Thanks More

by Suehess318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Mil
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2023 -

Ourisman Honda of Laurel responded

Thank you very much for your 5-star review! Excellent customer service is our top priority, and we're grateful you experienced that with our courteous team members and clean dealership. We'll be sure to keep up the great work moving forward. Thanks for choosing Ourisman for your service. If you or your Volkswagen needs anything, please don't hesitate to reach out! We're here anytime and happy to help. Enjoy the rest of your week, and have safe travels! :)

May 16, 2023

DONNY EDWARDS AND SAMBA KEITA SHOW ALOT OF PATIENT AND WILLING TO HELP ME AND MY MOTHER TO GET A RELIABLE CAR,THE ONLY TYPE OF CAR I WAS INTERESTED (HONDA AND VOLKSWAGEN) i HIGHLY APPRECIATED,I THANK-YOU. More

by curtis.bry
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DONNY EDWARDS AND SAMBA KEITA
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May 17, 2023 -

Ourisman Honda of Laurel responded

Curtis, thank you so much for taking the time to share your feedback! We value the staff highlight for Donny and Samba and will be sure to pass your kind words on to them. Glad to hear how hard they worked to get you and your mother a reliable vehicle. Congratulations on the Volkswagen--we hope you both love it for years to come! If you need anything, we're here anytime and happy to help. Have a great rest of your day, and take care! We look forward to your next visit. :)

May 12, 2023

Standard setup of a dealership, Standard levelnof offerings and delivery of service for the area More

by ndmv1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Rep
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May 12, 2023 -

Ourisman Honda of Laurel responded

Thank you very much for taking the time to share your feedback with us. Excellent customer service is our top priority, and we're grateful you experienced that during your visit. We look forward to making your next visit with Ourisman great. If you have any suggestions for how we can improve our price transparency and workmanship, please send them to our General Manager, Robert Chen, at rchen@ourismancars.com. He will be grateful to have a discussion and improve our services. Have safe travels with your Honda, and take care!

May 12, 2023

The gentleman that assisted me makes me want to do business with you he is professional More

by juniorsirrano
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abual Tabib
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May 17, 2023 -

Ourisman Honda of Laurel responded

Thank you very much for taking the time to share your feedback with us! We're thrilled to hear about your positive experience with Ourisman and look forward to serving you in the near future. Congratulations on the new Honda--we hope you love it for years to come! If you need anything, we're here anytime. Have a great rest of your day, and drive safe! :)

May 12, 2023

Purchased a Honda Odyssey. The saleswoman Sarah explained in detail all the features of the vehicle and negotiated a deal without high pressure sales tactics.Sales manager Bron More

by Dave
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bobby Mil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Chen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Blackmon. Bronwen Fischer Melanie, Abual Tabib
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May 12, 2023 -

Ourisman Honda of Laurel responded

Thank you so much for the kid words, Dave. Please let us know if you need anything else.

May 12, 2023

Jason my service advisor was extremely helpful and knowledgeable. Love this dealership they are very fast yet thorough More

by Cajina1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Mil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Chen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason , Abual Tabib
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May 12, 2023 -

Ourisman Honda of Laurel responded

Thank you so much for taking the time to leave a review! We appreciate your kind words for Jason and will be sure to pass your kind words on to him. We look forward to serving you again at Ourisman Honda of Laurel. If you need anything, you know where to find us! Have a great day, and drive safe!

May 12, 2023

The Service I recieved was Great! ! Under Mr.Marvin Yoon was Amazing!! Plus he is Sooo" Cool and make you feel comfortable about your Car.when it is time for Maintenance . More

by Lady Dee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr.Marvin Yoon 5 *****
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May 17, 2023 -

Ourisman Honda of Laurel responded

Thank you so much, Lady Dee, for your review! We're thrilled to hear about your positive experience working with Marvin. We'll be sure to pass your kind words on and tell him to keep up the great work. If you need anything, we're here anytime and grateful to assist. Thanks again for your support--hope to see you soon! Have a great rest of your day, and drive safe!

May 07, 2023

Ourisman took over after another dealer gave us a hard time over an extended warranty repair of a clock spring and tried to charge us the diagnostic even though the warranty explicitly said it could not b More

by thunks.slinks01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aiden
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May 08, 2023 -

Ourisman Honda of Laurel responded

Thank you so much for your thoughtful review! We're glad to hear our team at Ourisman Honda of Laurel was able to repair the cruise control of your Volkswagen for the price quoted. We'll be sure to pass your kind words on to Aiden and our Service Department. Customer service is our top priority, and we're glad you experienced that throughout your visit. If you need anything, please don't hesitate to reach out! We're here anytime and grateful to assist. Enjoy the rest of your day, and take care!

May 06, 2023

Carlos was very helpful throughout the entire service. He kept us informed on the progress of our car. Great guy & place More

by ajameson555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
May 08, 2023 -

Ourisman Honda of Laurel responded

Thank you very much for taking the time to share your feedback with us! We value the staff highlight for Carlos and are thrilled about your positive experience working with him. We'll be sure to pass your kind words concerning his knowledge and professionalism on to him. If you or your Volkswagen needs anything, you know where to find us! Thanks for choosing Ourisman Honda of Laurel for your service. We look forward to your next visit. Take care! :)

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