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Ourisman Honda of Laurel

Laurel, MD

Overview
Employees
Reviews
Vehicles
4.7
177 Reviews
Contact Dealership

3371 Fort Meade Rd

Laurel, MD

20724

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Showing 177 reviews

April 27, 2023

Well organized and there is a good rapor among employees. Very efficient in auto maintenance. More

by BlueBird289
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Mil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Chen
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Apr 28, 2023 -

Ourisman Honda of Laurel responded

Thank you very much for your 5-star review! Customer service is our top priority, and we're grateful you experienced that with our efficient and professional service team. We'll be sure to tell them to keep up the great work. If you have any questions, please don't hesitate to reach out! We're here anytime and happy to help. Hope to see you and your Honda back at Ourisman! Have a great day, and take care!

April 26, 2023

Good job done as requested. Timely as expected. Friendly as you can. Facility is clean. More

by PandJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Taylor and Sarah Blackmon
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Apr 28, 2023 -

Ourisman Honda of Laurel responded

Thank you so much for taking the time to leave a review! We're pleased to hear about your positive visit with Ourisman, from the friendly employees to the timely service. We'll be sure to pass your kind words on to our incredible team members. Thanks, too, for your feedback on our clean facility. If you or your Honda needs anything, you know where to find us! Have a great rest of your day, and drive safe!

April 25, 2023

Service was Awesome. The gentleman that checked me in his customer service was 100%. I want to thank everyone for their service. More

by mlavettewhite
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bobby Mil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 28, 2023 -

Ourisman Honda of Laurel responded

Thank you very much for your review! Excellent customer service is our top priority, and we're thrilled you experienced that during your visit. We'll be sure to pass your kind words and thanks on to our team at Ourisman Honda of Laurel. :) Congratulations on the new Honda--we hope you love it for years to come! If you ever need anyting, we're here anytime. Thanks for supporting us, and have a great rest of your day. Hope to see you in the near future!

April 24, 2023

They were very helpful and polite, kept me informed, and fixed my problem. Great customer service!! More

by Jbrumble
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
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Apr 24, 2023 -

Ourisman Honda of Laurel responded

Thanks a bunch for the five stars! We value your business at Ourisman Honda of Laurel and look forward to providing you with great customer service in the near future. We will pass your kind words on to our knowledgeable and polite team members. If you need anything, please don't hesitate to reach out--we're here anytime. Have a wonderful day, and drive safe!

April 21, 2023

Excellent service. I highly recommend the team at Laurel Honda. Very friendly, knowledgeable and professional. More

by Jlf4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay
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Apr 24, 2023 -

Ourisman Honda of Laurel responded

Thank you so much for taking the time to leave a review! Excellent customer service is our top priority, and we're thrilled our team provided that experience during your visit. We'll be sure to pass your kind words on and tell them to keep up the knowledgeable and professional work. We look forward to serving you in the near future. Thanks for supporting Ourisman, and have a great day!

April 18, 2023

Outstanding service personnel. Quick and friendly. If there is anything negative it would be to replace the night drop containet More

by Charlie.acaron
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bobby Mil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2023 -

Ourisman Honda of Laurel responded

Thank you very much, Charlie, for taking the time to leave a review! We take genuine pride in the customer service we provide, and we're grateful you experienced that during your visit. We will use your feedback to improve our services moving forward. If you or your vehicle needs anything, we're here anytime! Thanks for supporting Ourisman Honda of Laurel. Take care, and have safe travels!

April 11, 2023

Jason was great. Took time to explain what was going on withy car and all the costs to repair. More

by nnennak
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Taylor
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Apr 24, 2023 -

Ourisman Honda of Laurel responded

Thank you very much for your 5-star review! We appreciate the staff highlight for Jason and will pass your kind words concerning his communication and professionalism on to him. Glad to hear your vehicle was serviced quickly. If you need anything, we're here anytime and happy to assist. We look forward to your next visit with Ourisman. Have a great day, and drive safe!

April 10, 2023

Great service. They were attentive and quick to get back to me. Happy with the process. More

by Bgs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bobby Mil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ramon, Jim, Robert Chen
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Apr 24, 2023 -

Ourisman Honda of Laurel responded

Thank you so much for your review! We're glad to hear you experienced great service at Ourisman Honda of Laurel. We take genuine pride in the customer service we provide, and we're grateful it shows. Congratulations on the new Honda--we hope you love it! If you or your vehicle needs anything, we're here anytime and happy to assist. Have a great day, and take care!

April 03, 2023

OUR BUYING EXPERIENCE TODAY WAS GREAT —JIM POWELL SALESMAN WAS VERY PROFESSIONAL AND VERY KNOWLEDGEABLE—BEEN BUYING CARS FROM YOU ALL SINCE 1992 More

by Lawrence.boarman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bobby Mil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Chen
Report | Print
Apr 03, 2023 -

Ourisman Honda of Laurel responded

Thank you so much, Lawrence, for your review! We're thrilled to hear about your positive experience working with Jim at Ourisman Honda of Laurel. We'll be sure to pass your kind words on to him. Thank you for your continued loyalty to Ourisman since 1992--we're grateful for your support and are here if you need anything. Congratulations on the new Honda! Have a great rest of your Monday, and drive safe!

March 24, 2023

The process was quick and easy. And the feedback on the tires was helpful. Thanks. More

by Walt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service personnel.
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Mar 24, 2023 -

Ourisman Honda of Laurel responded

Thank you for the kind words, Walt.

Mar 27, 2023 -

Ourisman Honda of Laurel responded

Thank you for the kind words, Walt

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