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Ourisman Honda of Laurel

Laurel, MD

Overview
Employees
Reviews
Vehicles
4.7
177 Reviews
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3371 Fort Meade Rd

Laurel, MD

20724

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Showing 177 reviews

May 12, 2023

The Service I recieved was Great! ! Under Mr.Marvin Yoon was Amazing!! Plus he is Sooo" Cool and make you feel comfortable about your Car.when it is time for Maintenance . More

by Lady Dee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr.Marvin Yoon 5 *****
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May 17, 2023 -

Ourisman Honda of Laurel responded

Thank you so much, Lady Dee, for your review! We're thrilled to hear about your positive experience working with Marvin. We'll be sure to pass your kind words on and tell him to keep up the great work. If you need anything, we're here anytime and grateful to assist. Thanks again for your support--hope to see you soon! Have a great rest of your day, and drive safe!

May 12, 2023

Standard setup of a dealership, Standard levelnof offerings and delivery of service for the area More

by ndmv1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Rep
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May 12, 2023 -

Ourisman Honda of Laurel responded

Thank you very much for taking the time to share your feedback with us. Excellent customer service is our top priority, and we're grateful you experienced that during your visit. We look forward to making your next visit with Ourisman great. If you have any suggestions for how we can improve our price transparency and workmanship, please send them to our General Manager, Robert Chen, at rchen@ourismancars.com. He will be grateful to have a discussion and improve our services. Have safe travels with your Honda, and take care!

May 12, 2023

Purchased a Honda Odyssey. The saleswoman Sarah explained in detail all the features of the vehicle and negotiated a deal without high pressure sales tactics.Sales manager Bron More

by Dave
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bobby Mil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Chen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Blackmon. Bronwen Fischer Melanie, Abual Tabib
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May 12, 2023 -

Ourisman Honda of Laurel responded

Thank you so much for the kid words, Dave. Please let us know if you need anything else.

May 12, 2023

Jason my service advisor was extremely helpful and knowledgeable. Love this dealership they are very fast yet thorough More

by Cajina1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Mil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Chen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason , Abual Tabib
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May 12, 2023 -

Ourisman Honda of Laurel responded

Thank you so much for taking the time to leave a review! We appreciate your kind words for Jason and will be sure to pass your kind words on to him. We look forward to serving you again at Ourisman Honda of Laurel. If you need anything, you know where to find us! Have a great day, and drive safe!

May 07, 2023

Ourisman took over after another dealer gave us a hard time over an extended warranty repair of a clock spring and tried to charge us the diagnostic even though the warranty explicitly said it could not b More

by thunks.slinks01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aiden
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May 08, 2023 -

Ourisman Honda of Laurel responded

Thank you so much for your thoughtful review! We're glad to hear our team at Ourisman Honda of Laurel was able to repair the cruise control of your Volkswagen for the price quoted. We'll be sure to pass your kind words on to Aiden and our Service Department. Customer service is our top priority, and we're glad you experienced that throughout your visit. If you need anything, please don't hesitate to reach out! We're here anytime and grateful to assist. Enjoy the rest of your day, and take care!

May 06, 2023

Carlos was very helpful throughout the entire service. He kept us informed on the progress of our car. Great guy & place More

by ajameson555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
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May 08, 2023 -

Ourisman Honda of Laurel responded

Thank you very much for taking the time to share your feedback with us! We value the staff highlight for Carlos and are thrilled about your positive experience working with him. We'll be sure to pass your kind words concerning his knowledge and professionalism on to him. If you or your Volkswagen needs anything, you know where to find us! Thanks for choosing Ourisman Honda of Laurel for your service. We look forward to your next visit. Take care! :)

May 03, 2023

My service manager, Mohammed Jalloh, is a great professional, who delivers above and beyond and is the reason I continue to service my vehicle there. More

by cpn125
Recommend Dealer
Yes
Employees Worked With
Mohammed Jalloh
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May 04, 2023 -

Ourisman Honda of Laurel responded

Thank you so much for your review! We appreciate the staff highlight for Mohammed and are thrilled to hear about your positive experience working with them. We'll be sure to pass your kind words on. If you or your Honda needs anything, we're here anytime. Thanks for continuing to support Ourisman. Have a great rest of your day, and drive safe!

May 02, 2023

It’s located in Laurel on route 198, right before entering Odenton. This location has Great staff and great people! More

by Mr. Mr.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Ramsey
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2023 -

Ourisman Honda of Laurel responded

Thank you very much for your review! Excellent customer service is our top priority, and we're grateful it shows in our friendly and professional team members. We appreciate your business and look forward to serving you and your Honda in the future. If you need anything, we're here anytime. Take care!

April 29, 2023

My experience was great I got in sign my documents. When over things about the cars and felt great about. More

by Trafown scotland
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Avalon Scotland
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May 01, 2023 -

Ourisman Honda of Laurel responded

Thank you very much for your review! We're glad to hear you had a great experience with our team at Ourisman. We'll be sure to keep up the great work moving forward. Congratulations on the new Honda--we hope you love it for years to come! If you need anything, we're here anytime. Thanks again for your support, and hope to see you in the near future! Take care! :)

May 02, 2023 -

Trafown scotland responded

Thank you 😊.

April 29, 2023

Service was phenomenal. Very friendly and knowledgeable. Repairs were done in a timely matter. I would recommend this repair shop. More

by patrickwsullivan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Lavin and Chris
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May 01, 2023 -

Ourisman Honda of Laurel responded

Patrick, thank you so much for your 5-star review! We're thrilled to hear about your positive service visit with us at Ourisman Honda of Laurel. We'll pass your kind words concerning our team members' friendliness and efficiency on to them. If you ever need anything, please reach out! We're here and happy to assist. Thanks again for your recommendation--it means a lot to us. Have a great day, and drive safe!

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