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Ourisman Honda of Laurel

Laurel, MD

4.7
177 Reviews
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3371 Fort Meade Rd

Laurel, MD

20724

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Showing 177 reviews

June 02, 2023

The service advisors at this location were great in providing excellent customer service updates on the status of the car and good work as well. More

by ina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2023 -

Ourisman Honda of Laurel responded

Ina, thank you so much for taking the time to share your feedback! We're thrilled to hear about your positive service experience with us at Ourisman Honda of Laurel. We'll be sure to pass your kind words on to our team. If you or your vehicle needs anything, we're here anytime! Have a wonderful day, and enjoy the rest of your week! :)

May 27, 2023

Great service today 5/27/23. Our sales representative Michael Browns did an outstanding job in ensuring we are satisfied as a customer. More

by Yearofpeace09
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michael Brown.
May 29, 2023 -

Ourisman Honda of Laurel responded

Thank you for your kind words! We're thrilled that Michael provided you with excellent customer service.

May 23, 2023

I got a pilot last May 2023 and the sales consultant I’m sure his name is George McGill was tremendously helpful and the manager. The Finance department not so much. Do your homework meaning do your resear More

by Mas
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George McGill
May 24, 2023 -

Ourisman Honda of Laurel responded

Thank you so much, Mas, for your review! We appreciate the staff highlight for George at Ourisman Honda of Laurel. We'll be sure to pass your kind words concerning his courtesy and hard work on to him. Glad you were able to get the Honda you wanted--thank you for your patience during the wait period. Concerning our Finance department, we regret your less than ideal experience. We take genuine pride in the excellent customer service we provide, and customers should feel comfortable and confident throughout the process. We will improve our services moving forward so this does not occur in the future. If you have any additional feedback, please reach out to our General Manager, Robert Chen, directly at RChen@OurismanCars.com. He will be grateful to assist you. Have a wonderful rest of your day, and drive safe!

May 19, 2023

My week had been quite exhausting, but the visit to the service center turned out to be the turning point. Dealing with a blown tire and a persistent warning light had been quite a hassle. However, not onl More

by Chris
Recommend Dealer
Yes
Employees Worked With
Marvin
May 19, 2023 -

Ourisman Honda of Laurel responded

Thank you so much for taking the time to share your positive experience with us, Chris! We're thrilled to hear that Marvin provided such exceptional service for you. We truly appreciate your recommendation and hope to see you again soon.

May 19, 2023

Ourisman Volkswagon of Laurel is awesome! Everyone is friendly and helpful from purchasing my car to having it serviced. I would definitely recommend Ourisman Volkswagon to anyone looking for More

by angela_patton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian
May 19, 2023 -

Ourisman Honda of Laurel responded

Thank you so much for this amazing review Angela.

May 18, 2023

Friendly, considerate and no high pressure sales tactics! I had a very quick and easy experience. More

by Elaine
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Samba Keita
May 19, 2023 -

Ourisman Honda of Laurel responded

Thank you for your 5-star review, Elaine! We're thrilled to hear that Samba was so helpful in providing the service you deserve.

May 17, 2023

Have had crv serviced at dealership for several years…service has always been prompt & professional. Service Rep Marvin Yoon always guides me re what services are due as well as others that should More

by fredaranha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Yoon service department
May 17, 2023 -

Ourisman Honda of Laurel responded

Thank you very much for your thoughtful review! We value the staff highlight for Marvin and appreciate your kind words concerning his courtesy and knowledge. We'll be sure to tell him to keep up the fantastic work--we're grateful to have him as a member of our team. :) Glad you enjoyed the complimentary car wash following your service visit! If you or your Honda CRV needs anything, we're here anytime. Thanks for continuing to choose Ourisman for your service visits, and have safe travels. Take care! :)

May 17, 2023

Nice, clean, friendly and quick. That’s all I have to say about that. Thanks More

by Suehess318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Mil
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2023 -

Ourisman Honda of Laurel responded

Thank you very much for your 5-star review! Excellent customer service is our top priority, and we're grateful you experienced that with our courteous team members and clean dealership. We'll be sure to keep up the great work moving forward. Thanks for choosing Ourisman for your service. If you or your Volkswagen needs anything, please don't hesitate to reach out! We're here anytime and happy to help. Enjoy the rest of your week, and have safe travels! :)

May 16, 2023

DONNY EDWARDS AND SAMBA KEITA SHOW ALOT OF PATIENT AND WILLING TO HELP ME AND MY MOTHER TO GET A RELIABLE CAR,THE ONLY TYPE OF CAR I WAS INTERESTED (HONDA AND VOLKSWAGEN) i HIGHLY APPRECIATED,I THANK-YOU. More

by curtis.bry
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DONNY EDWARDS AND SAMBA KEITA
May 17, 2023 -

Ourisman Honda of Laurel responded

Curtis, thank you so much for taking the time to share your feedback! We value the staff highlight for Donny and Samba and will be sure to pass your kind words on to them. Glad to hear how hard they worked to get you and your mother a reliable vehicle. Congratulations on the Volkswagen--we hope you both love it for years to come! If you need anything, we're here anytime and happy to help. Have a great rest of your day, and take care! We look forward to your next visit. :)

May 12, 2023

The gentleman that assisted me makes me want to do business with you he is professional More

by juniorsirrano
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abual Tabib
May 17, 2023 -

Ourisman Honda of Laurel responded

Thank you very much for taking the time to share your feedback with us! We're thrilled to hear about your positive experience with Ourisman and look forward to serving you in the near future. Congratulations on the new Honda--we hope you love it for years to come! If you need anything, we're here anytime. Have a great rest of your day, and drive safe! :)

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