Ourisman Honda of Laurel

Reception, attention, professionalism, focus, all for the customer and their need. Worth visiting and sharing the customer and their need. Worth visiting and sharing More

Excellent customer service. Very nice service waiting area. Service advisor explained services I should consider. Very nice service waiting area. Service advisor explained services I should consider. More

My visit today was with the Service Department; I was in and out, after a 15-20 minute wait. Service consultant, Mohammed Jalloh, is always courteous and professional. and out, after a 15-20 minute wait. Service consultant, Mohammed Jalloh, is always courteous and professional. More

Approachable helpful Management/ staff ( especially Rob mii ashe excellent job to help / accommodate us thanks to everybody Rob mii ashe excellent job to help / accommodate us thanks to everybody More

Everybody , are friendly and helpful. Management and staff go out of their way to meet my needs. Special mention to Bobby, Mike and Ashe. Thank you very much! Management and staff go out of their way to meet my needs. Special mention to Bobby, Mike and Ashe. Thank you very much! More

Great service and attention. They sent a Lyft for me once my car was done and stayed in contact the entire time. They sent a Lyft for me once my car was done and stayed in contact the entire time. More

I had a wonderful experience at Laurel Honda. I was treated with respect, and felt that the service team had my best interests at the heart of their work. Marvin went out of his way to explain wh I was treated with respect, and felt that the service team had my best interests at the heart of their work. Marvin went out of his way to explain what was going on with my vehicle, and I appreciate his personal service that he provided me. More

Mechanic’s work seems fine but the front service reception is a group of guys who are unprofessional. Everything they say is a diversion. Nothing is true. They say they will call, no call. They say reception is a group of guys who are unprofessional. Everything they say is a diversion. Nothing is true. They say they will call, no call. They say they emailed, no email. They say they will come get you from the waiting area, nope didn’t do that either. Not to mention the drop off envelope with all my information was ignored and the service paperwork was in my husband’s name. Even as I corrected this with the guy at the desk, they still sent this email to my husband. More

Easy to schedule an appointment and pleased that other needed services were identified. Enjoyed free coffee and waiting room is quite adequate. needed services were identified. Enjoyed free coffee and waiting room is quite adequate. More

The service department diagnosed and honored a manufacturer’s extended warranty on a failed AC condenser. The shuttle service was very convenient and made my day more comfortable since service too manufacturer’s extended warranty on a failed AC condenser. The shuttle service was very convenient and made my day more comfortable since service took a bit longer than the original estimate. Mileage on my vehicle was recorded at a much higher number than what the odometer showed (388,880 vs 38,888) and couldn’t be fixed during checkout because the transaction was closed. I’m not happy about this mileage discrepancy appearing on future car history reports, but am happy with the work done. More