Ourisman Honda of Laurel

Fast friendly service. Very attentive to the cistern’s needs. Responses to phone calls fast. The way they send out the repair list which lets me add or skip a suggested r Very attentive to the cistern’s needs. Responses to phone calls fast. The way they send out the repair list which lets me add or skip a suggested repair is awesome More

My sales person, Donny was 5 star! !! He understood my need and represented me well in negotiating within my parameters. !! He understood my need and represented me well in negotiating within my parameters. More

Great service, fast and efficient with great customer service. Very professional, awesome communication through your entire car service. service. Very professional, awesome communication through your entire car service. More

Jimmie and Kris made the car shopping experience very easy with me with their directness and professionalism. easy with me with their directness and professionalism. More

I had a great experience. . The service v OK advisor walk me through the whole process. . The service v OK advisor walk me through the whole process. More

Service was good and the people were courteous and they found coupons for me Thank you so much found coupons for me Thank you so much More

I swore off taking my vehicle to dealer service departments due to past negative experiences, which have led to mistrust. Instead, I take my vehicle to a smaller, independently-owned with less conv departments due to past negative experiences, which have led to mistrust. Instead, I take my vehicle to a smaller, independently-owned with less convenient hours because a family member recommended it and I trust it. However, out of desperation because I needed my vehicle in working order very soon, I went to Ourisman Honda against my better judgment. A different family member trusted their vehicle with them and I should have known better than to go to them given that family member’s exorbitant bill! I got a jaw-dropping oh high invoice and was greatly dismayed. I even heard a service tech explaining to a woman in the waiting room she would need much more than she came in for. I went back to my regular mechanic who did not have any appointments that same week who gave my vehicle a quick once-over. They pointed out Ourisman’s inflated prices and service items that they would bill separately, but that are included as part of other services with my mechanic. They also reassured me that some of the services were unnecessary and that the major issue that I did need might not actually require a full replacement, but could possibly be serviced with a new part. Ourisman reminded me to trust my instincts and be wary of dealer service departments. Despite declining the repairs, the dealer did not return me my vehicle claiming the technician had gone home for the day, even though the shop was open for a few more hours. When I called the next day asking for the status since my advisor informed me I would likely be able to get my vehicle about an hour after opening, I got someone on the phone who seemingly made up an answer. He simply said my vehicle was not done yet, clearly without doing any checking. When I told him what the advisor told me, only then did he say he needed to do research, then changed his answer. That place gives me bad vibes! When my relative took their vehicle there months earlier, I had to accompany them to give them a ride to pick up their vehicle. Their vehicle was not ready, despite them telling my relative it would be. While there, a tech was ready to go home at the end of his shift and the - I presume he was a manager - sort of spoke disrespectfully to the employee in check-in area telling the tech he could not leave because there was work to do and basically giving the employee no choice. I don’t know how they operate - whether they are forced to work overtime or have to stay longer than scheduled, but I felt uncomfortable witnessing that. I’m sticking to mom-and-pop establishments that give me peace of mind and don’t try to rob me. More

Visit was good because t paper work was not ready after being called. Jason was very good but who ever worked Saturday dropped the ball being called. Jason was very good but who ever worked Saturday dropped the ball More

I had a great experience trading in my Honda lease and going into a new lease. I worked with Sarah and she was amazing. I told her what I wanted and she delivered. She did not try to over sell me and most going into a new lease. I worked with Sarah and she was amazing. I told her what I wanted and she delivered. She did not try to over sell me and most importantly she stayed within the budget I wanted. She was very personable and knowledgeable. She took her time to make sure I left completely satisfied. I would definitely go back to her in the future. More

Reception, attention, professionalism, focus, all for the customer and their need. Worth visiting and sharing the customer and their need. Worth visiting and sharing More