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Ourisman Honda of Laurel

Laurel, MD

4.7
178 Reviews
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3371 Fort Meade Rd

Laurel, MD

20724

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Showing 178 reviews

September 12, 2023

Location and services are excellent, but through no fault of theirs, labor rates are high, due to high costs charged by landlords and other financial parasites. More

by wylling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Yoon
Sep 16, 2023 -

Ourisman Honda of Laurel responded

Thank you for the kind words for our service department, and we always try to be as competitive as possible with our labor rates, give the best customer service as possible.

September 11, 2023

I appreciate my advisor notifying what additional car services would be needed and suggested a payment plan that fit my situation without such a big hit on my finances More

by dawnsybil69
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Yoon
Sep 12, 2023 -

Ourisman Honda of Laurel responded

We are glad that Marvin was able to assist you with servicing your vehicle and you had a wonderful experience with us.

September 07, 2023

Chris attention and service to customers went far and beyond. He exceeded expectations. He’s a bonus to the Honda team! More

by Banks
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Sep 09, 2023 -

Ourisman Honda of Laurel responded

We are so happy about your experience with Kris. Thank you for the 5 stars too.

September 04, 2023

They did a good job on my vehicle. They lady customer service was courteous and awesome as well. On the whole I liked their services. More

by eoappiah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lady as customer service
Sep 05, 2023 -

Ourisman Honda of Laurel responded

We are so happy that you enjoyed the visit. Thank you for the kind words. See you soon.

September 01, 2023

Good service. Easy online scheduling. Great communication on status and issues with the car. Boo to the new credit card service charge. More

by brookstlb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Taylor
Sep 02, 2023 -

Ourisman Honda of Laurel responded

Thank you for your feedback! We're pleased to hear that you found our service commendable, online scheduling convenient, and our communication effective. However, we sincerely apologize for any inconvenience caused by the new credit card service charge. We always strive to improve and appreciate you bringing this to our attention. We hope to serve you again in the future!

August 31, 2023

Karim was absolutely fantastic. He ensured my entire car purchasing experience was smooth from start to finish. Thank you Karim for your professionalism and dedication to providing More

by Ms. S. Taylor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karim Bouarfa
Aug 31, 2023 -

Ourisman Honda of Laurel responded

Thank you for sharing your positive experience with us! We are thrilled to hear that Karim made your car purchasing journey seamless and met the high standards of service you expect at Ourisman Honda of Laurel. Our team prides itself on delivering top-notch customer service, and it's always rewarding to hear when we've achieved that. We'll make sure to pass along your kind words to Karim. Thank you for choosing us and we look forward to serving you in the future! Safe travels in your new vehicle!

August 30, 2023

This was the worst experience I’ve ever had since buying my car in 2019. I don’t get my car service no we’re else but the dealership in Laurel. I had my tires rotated in April 2023 the tech took the part th More

by avinson37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan
Aug 31, 2023 -

Ourisman Honda of Laurel responded

I'm truly sorry to hear about your recent experience at our dealership. We understand the trust and loyalty our customers place in us, Please contact our General manager Robert Chen at rchen@ourismancars.com so he can see if he can assist.

August 24, 2023

Found problem with side mirror after buying , took in to have looked at was told they can not fix it because we bought a is More

by Carlaleach
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abual Tabib
Aug 28, 2023 -

Ourisman Honda of Laurel responded

I am very sorry about the disappointment in your, we could not locate your records of the purchase. Could you e-mail our general manager so he review it at rchen@ourismancars.com

August 21, 2023

Expedient service provided by the service advisor and department. The service advisors are knowledgeable and didn’t rip me off. They actually explained what service is required immediately, what could be More

by jasonosborne22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Aug 22, 2023 -

Ourisman Honda of Laurel responded

Thank you so much for the kind words, jasonosbirne22. We try to be as helpful as possible.

August 18, 2023

Got me in and out quickly as a walk-in. Great service, great people. Highly recommend them! More

by Mike J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Chen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2023 -

Ourisman Honda of Laurel responded

Thank you for much for the great 5 star review Mike. See you soon.

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