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Ourisman Honda of Laurel
Laurel, MD
231 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 231 reviews
June 08, 2025
A subordinate replied to my inquiry to Mr. Chen. Totally unsatisfactory! I bought a used 2024 Toyota 4 Runner from Ourisman. 45 Days later, they cannot seem to get the title from the auction h Chen. Totally unsatisfactory! I bought a used 2024 Toyota 4 Runner from Ourisman. 45 Days later, they cannot seem to get the title from the auction house where they bought the vehicle. So, this company sold me a vehicle on which they did not have a clear title - UNBELIEVABLE! Furthermore, when the vehicle was delivered, I was informed that there was only one FOB. There should have been two. Yet no one in this organization will lift a finger to get a second FOB, which they could easily do, since Ourisman has four different Toyota dealerships. Furthermore, in preparation for a road trip, I discovered that the tire jack and all related equipment for changing a tire were missing. More crickets. More
by wdneal
May 01, 2025
Bre Garner provided us with such excellent customer service when she sold us our 1st CRV nearly 10 years ago that we bought our new CRV with her too! When our daughter needed to buy her 1st car, Bre t service when she sold us our 1st CRV nearly 10 years ago that we bought our new CRV with her too! When our daughter needed to buy her 1st car, Bre treated her with respect and went above and beyond to make what could have been an anxiety provoking experience easy and even pleasurable. More
by Larissa
April 15, 2025
The sale Representative who worked with me was very friendly and helpful in answering my questions and concerns. Thank my nephew’s referral. Ourisman Honda of Laurel rocks! friendly and helpful in answering my questions and concerns. Thank my nephew’s referral. Ourisman Honda of Laurel rocks! More
by hweisiupayer
April 14, 2025
I had an amazing experience at Ourisman Honda of Laurel thanks to Bre and Laura! From start to finish, they made the process smooth, stress-free, and actually enjoyable. Bre was incredibly knowledgeable, p thanks to Bre and Laura! From start to finish, they made the process smooth, stress-free, and actually enjoyable. Bre was incredibly knowledgeable, patient, and attentive—she really took the time to listen to what I needed and helped me find the perfect fit. Laura was just as fantastic—friendly, professional, and made the paperwork side of things feel effortless. It’s rare to come across such genuine customer service, but these two went above and beyond. I highly recommend asking for Bre and Laura if you’re visiting Ourisman Honda—they’re a dream team! More
by Suzcelle Sembrano
Employees Worked With
Bruno
April 09, 2025
Went to ourisman Honda of Laurel to buy parts and order an extra key for my suv. The gentleman at the service desk was professional and knew what he was doing while assisting me with my orders. Thanks to M an extra key for my suv. The gentleman at the service desk was professional and knew what he was doing while assisting me with my orders. Thanks to Mohamed Jalloh for being a team player and making my overall experience excellent! More
by Mrjunor1
Employees Worked With
Mohamed Jalloh
