Ourisman Honda

In shopping for a Civic, I visited a lot of dealers. IMHO, this was by far the worst of them. The employees were friendly enough, but: (1) Ourisman doesn't list its inventory online - one of the few IMHO, this was by far the worst of them. The employees were friendly enough, but: (1) Ourisman doesn't list its inventory online - one of the few in the DC area that doesn't do so; (2) every car on the lot appeared to be loaded with overpriced add-ons such as nitrogen-inflated tires, wheel locks, mud flaps, and pin stripes; and (3) the BBB gives them an unsatisfactory rating - again, one of only a few in the DC area, and it appears to have happened because they simply didn't respond at all to some complaints! I can't say what would have happened if I tried to cut a deal with Ourisman, but I had no reason to try doing so. The next dealer I visited not only didn't play these games, but didn't even charge for pin-striping. Who was I going to choose?... More

People were very friendly and professional. Gave me a great deal on an accord. great deal on an accord. More

Easiset people to work with ever...highly recomend the service department here service department here More

If I have one regret in life, its buying a used car at Ourisman Honda. I purchased a 2000 Honda Civic LX in September of 2005. Within barely a month of ownership, the car was experiencing electrical damag Ourisman Honda. I purchased a 2000 Honda Civic LX in September of 2005. Within barely a month of ownership, the car was experiencing electrical damage (my headlights didn't work, neither did the back doors). Within two months, I discovered that the oil pan gasket was leaking, there were issues with the brake cylinders, and the car hadn't been filled with enough anti-freeze. What was supposed to be a two-day job turned into over a week, because the service department ordered the wrong parts! I'd only had the car back for a month when I noticed that after driving only 500 miles, I'd leaked 2 quarts of oil! I brought the car to Heritage Honda in Baltimore, and there I was informed that there were significant damages in the engine. The bearings and the crank rod shaft need serious repairs. The mechanics at Hertiage told me the car won't last through the year. I called Mr. Bouchard, the used car sales manager, and asked for records of what was done to prepare the car for resale inspection. He refused to give me this information, told me he felt that I was "shooting at him from the other end of the phone", and that he "would no longer continue to speak to me". He told me that Hertiage was lying to me, and that I was lying to him. I have never been spoken to so abrasively by a customer service representative in my life. Mr. Bouchard's rudeness alone ensures that I will never buy a used car from Ourisman Honda ever again. More

Offered a good price on a Honda Civic. When I went back to get it, they increased the price and wasted my time. Wanted $210 for the priviledge of reserving a car before it had $536 of their usual options to get it, they increased the price and wasted my time. Wanted $210 for the priviledge of reserving a car before it had $536 of their usual options tacked onto it. The blonde female sales manager's sales pitch was full of B.S. They wanted $79 for nitrogen-filled tires -- regular air is 75% nitrogen already. Needless to say, I walked out and am never going back. More

First of all I think Honda CR-V is highly overrated. But if you decided to buy one just avoid Ouirsman Honda in Bethesda. In my case the horror of the buying experience (almost 3 years ago) was recently ov if you decided to buy one just avoid Ouirsman Honda in Bethesda. In my case the horror of the buying experience (almost 3 years ago) was recently overshadowed by the performace of their service department. They kept my car for 5 weeks (!) for a minor repair, but the day after I picked it up the "Check engine" light came on and now I have to take the car back to them every few days. They take a look at it and call me to let me know that they have to "overnight" another part. It's been almost 2 months since I first took my CR-V to them and the situation is still unresolved. I don't think they know much about cars. More