Ourisman Honda
Bethesda, MD
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My husband and I both agree, this was the most professional and enjoyable experience we have ever had buying a car. Our salesman, Walter Whitford, was outstanding! We highly recommend meeting him. professional and enjoyable experience we have ever had buying a car. Our salesman, Walter Whitford, was outstanding! We highly recommend meeting him. We never once felt we were getting a sales pitch or felt pressure to purchase a car or decide one color over another. They were willing to find the perfect car for us, not just a car on their lot. Walter showed us details of the car that would suit our needs. He even spent time with us finding a way to keep two car seats in the car while still accessing the third row with ease (without having to take out the car seats). He brought up three cars for us, just to decide on the color. He moved each one under the light (we looked at night) and he even had one of the cars washed when I mentioned "I just can't see the color very well". He also drove us down to the garage, under the bright lights, to see the color too. He went above and beyond. Nancy Herrera was amazing as well. She highlighted all the key items I may need to reference in our new manuals and paperwork. Usually, you get "Here are your 5 Manuals" and if you need a code for the stereo, good luck finding them in your new papers. They were all friendly, sincere, detailed, knowledgeable, and extremely helpful. And they all stayed as late as it took for us to decide on exactly what we wanted. The Sales Manager, Tony Ramazani, became an instant friend. He welcomed us to the Oursiman Honda family and has already gone above and beyond helping us prep our old car to return to another dealership. Wonderful! We honestly, can't say enough. We highly recommend this dealership over any other Honda dealership in the VA, MD, DC area. More
I have given the highest rating for several reasons. First, from the moment my wife and I walked in the door we were treated respectfully and courteously. Second, we met with Salesperson Walter Whitfor First, from the moment my wife and I walked in the door we were treated respectfully and courteously. Second, we met with Salesperson Walter Whitford who was exceptional. Walter knew every detail about the car, including the intricate details about the electronics, seat movements, safety issues and other areas which were extremely important to my wife and I. Third, there was absolutely no pressure from anyone. It was truly the best car buying experience that both of us have ever had. Additionally, Mr. Ramizani and Mr. Whitford stayed beyond the closing hours of the store in their personal time to ensure we could complete our business the same evening we came to the store. We had visited 2 other Honda dealerships and other brand dealerships in the week prior to our visit to Ourisman. We did not have the intention of leasing the vehicle that evening but once we began to work with Mr. Whitford and Mr. Ramizni we knew this is where we would direct our business. I would recommend this dealership to anyone. Thank you. Max Holtzman More
We have purchased and continue to service three Hondas at Ourisman Honda. We keep going back because we love Hondas and love dealing with everyone at Ourisman. It is just so easy to talk to anyone there abou Ourisman Honda. We keep going back because we love Hondas and love dealing with everyone at Ourisman. It is just so easy to talk to anyone there about your car. Each car purchase was made easy with their professional sales staff. I have never had to return my car after a service, it is always done right the first time. My Odyssey, with 168,000 miles on it will have to be replaced someday and I know that we will just decide which will be the right Honda for us once again. More
From my first interaction with Kwame, when I called Ourisman for a price quote up until the last, when he waved goodbye as we drove away in our new Honda Fit, he was a passionate and informative profes Ourisman for a price quote up until the last, when he waved goodbye as we drove away in our new Honda Fit, he was a passionate and informative professional to work with. I recently totalled what was my very first car and this was my first attempt to navigate my way through new car sales. Unsurprisingly, I was nervous walking into the dealership. Kwame was able to put me at ease and easily gain my trust and respect. He was friendly, personable, and somehow made car shopping into a fun event for my sister and I. I am incredibly happy with my new Honda! Thanks to Kwame and John Violett! More
Tony is a credit to the Ourisman name. He has an amazing personality and the ability to make you feel like you are the most important person in his world from the moment he says "hello" to the moment you le personality and the ability to make you feel like you are the most important person in his world from the moment he says "hello" to the moment you leave the dealership. Not only does he keep his promise, but he goes above and beyond even what he's promised. He treated me AND my 8 year old son with the greatest of courtesy and respect. Tony's response time to my telephone call was amazingly swift. In fact, he called me twice and followed up with an email! I will definitely return to Ourisman Honda and Tony for my future Honda purchases and service/maintenance needs. More
I went with my family yesterday after getting email confirmation from Ourisman Honda Bethesda,MD that they will match a lease offer for 2010 Odyssey EX($310 a month with absolute 0 down - including ta confirmation from Ourisman Honda Bethesda,MD that they will match a lease offer for 2010 Odyssey EX($310 a month with absolute 0 down - including tax, tags, fees etc.) I had from a different dealer. When I went they said it is fine, however, they offered me only 12k for my 2007 Odyssey EX(22k mile) which is in great condition. Then when I mentioned that it was a ridiculous offer, they told me that they had to talk to the General Sales Manager next morning before they can offer a realistic trade value for this van. I agreed. The manager (Jose) called me in the morning and told me that they will give me 18k for my trade. I told them I wanted 19,500 and he said they could only do upto 18,500 and he could talk to the manager again and see what he can do. He never called and I called the Sales person Roma again to see what is going on. He told me the same thing - that they will still match the other lease offer and give me 18,500 for my trade. I asked him to confirm if he still had the color/model that we looked at last night. He confirmed with a 'yes'. I reached the dealership within 35 minutes. When he gave me the credit application papers I asked him again to make sure the same color van is available. At that point Roma told me that he did because he didn't think they sold a van that morning. After I insisted on confirming, he went to check and told me that they actually don't have that color. However, they can manage to get the same color from the sister company but it will cost a little more because they have to do some re-inspection. I told them I am not going to pay anymore because I asked him before coming and he should have told me then. So this time he came back and told me that they'll accept the same price we agreed before. So once more I confirmed with him and he agreed that they'll honor the matching price and trade that they promised before. Finally, I gave them the credit application so they could run the credit check and we can finish the deal. After the credit check, the manager came back and told me that the sales person gave me incorrect information and that we had to start over. And that is a lie because I was there last night and I gave them all the information including the offer and only then they offered me the trade amount this morning. So there is no way that the manager didn't know the price I confirmed in advance. I was upset but still patient. He said if you put $500 of the tax and etc. down up front we'll have a deal. Even though I shouldn't have offered anymore, I was already fedup with all the time wasting and just said that I'll put down $200 max. Then he came back and said that we were $900 short of the deal. He just told me $500 and now changed it to $900. This shows how they kept lying and breaking their word. This whole process wasted lot of my time and one credit check. I went with my family including two little kids twice. I believe their practice was extremely deceptive just to get me in the door and they kept lying repeatedly to get more money. I would advise everyone NOT to buy from these people. Do not deal with sales person Roma Emelev and manager Jose Cuadro - they are very deceptive. More
I just purchased a 2010 Honda CR-V EX-L from Ourisman Honda in Bethesda and worked with German Vidal. The process went smoothly and without hassle. I would definitely recommend working with German if y Honda in Bethesda and worked with German Vidal. The process went smoothly and without hassle. I would definitely recommend working with German if you are in search of a Honda! He was very responsive and helpful--and made everything easy! More
Mr. Whitford had been recommended to me as had Orisman Honda. He lived up to his recommendation: polite, knowleadgible, agreeable and humerous. He listened to what I wanted and found it. A very good sal Honda. He lived up to his recommendation: polite, knowleadgible, agreeable and humerous. He listened to what I wanted and found it. A very good salesman. I would recommend him to anyone I know who is car seeking. More
Tony and Kwame both gave me excellent service. I bought a Civic Hybrid 2010 from their dealership because I knew that I could trust that I would get a fair price on a quality product and that I would be trea Civic Hybrid 2010 from their dealership because I knew that I could trust that I would get a fair price on a quality product and that I would be treated with personal, attentive service. They were both very professional, helpful, and courteous. More
Kwame is the reason for the high rating... he was extremely gentle, non-pressuring, deeply courteous fellow, and made the negotiation for the car lease much better than the typical car salesman. Prai extremely gentle, non-pressuring, deeply courteous fellow, and made the negotiation for the car lease much better than the typical car salesman. Praises to Kwame for keeping us posted, letting us know what was coming next, and seeing us all the way through the transaction including a very simple follow-up call to make sure all was well. Anyone I know who is in the market for a Honda, I will gladly refer to Kwame. Thanks, Jeff and Nancy More