Ourisman Honda

I bought my car there, and the car-buying experience went pretty smoothly. However, one of my tires was damaged by a giant pothole, and I took the car there to get the tire replaced because I had bought a r pretty smoothly. However, one of my tires was damaged by a giant pothole, and I took the car there to get the tire replaced because I had bought a road hazard coverage with them when I bought the car (mistake #1). When I dropped the car off this morning at 7 am, they told me it would be ready by the early afternoon and they would call me. I didn't get a call until 2 pm, when Dan Jennings informed me that they had not done any work on my car, and oh by the way they found that the front wheel was damaged also and required re-alignment at a cost of over $700, not covered by the road hazard coverage I had already purchased. When I expressed doubt and repeated the terms of my coverage, he said he would call the company that offered the road hazard coverage and then call me back. An hour goes by. I call and leave him a message. Another 30 minutes. He finally calls back and says they will replace the original tire which I took the car in for, but that it will cost me extra because my coverage only covered up to a certain amount. At this point, I said whatever, just do the work since I had to pick up my car to go home. I arrived at the dealership at 5 pm, was then informed that they had not touched my car yet, but it would "only be 30 minutes". So I waited. Another hour rolls by before I finally get my car. Bottom line, they had my car for 11 hours for a 30-minute job and did nothing for the first 7 hours and spent the next 4 trying to sell me something I didn't need. Then they charged me extra for replacing the tire which is a coverage I already paid for. More

The people I have mentioned above are outstanding in what they do. They truly made me feel happy with my purchase. Kwame is an excellent salesperson. He made me feel at ease in my decision with purchasing a they do. They truly made me feel happy with my purchase. Kwame is an excellent salesperson. He made me feel at ease in my decision with purchasing a new vehicle. And he was not pushy like other salespeople just to make a sale. He also continues to help and is available for questions even after I purchased my vehicle. I had a lot of questions regarding financing, and James was very patient and clear in explaining to me all the financial information I need. Nancy is very approachable, accommodating, and very helpful. I had to ask her twice about how to troubleshoot the alarm system. I really appreciate the extra step she made to ensure that the alarm system in my vehicle was installed on the same day as I purchased the vehicle as I had requested. And Omar helped me understand how to operate the various gadgets in my new vehicle. An exceptional team... one that deserves to be commended. Thank you and keep up the good work! More

I had heard about Ourisman Honda from a friend and so went with him to buy a car. I had a very pleasant experience dealing with salesman Kwame Joseph. I really appreciate his way of showing the options f went with him to buy a car. I had a very pleasant experience dealing with salesman Kwame Joseph. I really appreciate his way of showing the options for buying the car. I felt comfortable to talk with him and thankful to him for giving me a good deal. More

I felt that I was treated with respect and taken seriously. I had three visits--a preliminary one, one where I bought the car, and a few days later picking up the car. All three times the staff wa seriously. I had three visits--a preliminary one, one where I bought the car, and a few days later picking up the car. All three times the staff was courteous and Mr. Joseph was particularly willing to work with me. More

We have bought three cars at this dealership and dealt with Stan who knows everything there is to know about Hondas. We purchased the CRV at its beginnings in 1998. After 12 years of much travel and many with Stan who knows everything there is to know about Hondas. We purchased the CRV at its beginnings in 1998. After 12 years of much travel and many many miles, it is still in great shape. Our first Accord was purchased in 2001 and is one of the main vehicles we use daily. Our used Accord (2001) purchased 5 years ago follows suit with the others and is in exceptional order. We service all of our Hondas at the dealership and drive away with no problems/hassles. The price/longevity of Hondas speak for themselves, and we will continue to purchase Hondas at this dealership. More

This was my first car purchase and I wanted to be sure I was getting a quality vehicle that fit my needs, not the dealership's. Kwame found us the car we wanted (Honda Insight) in the color and with the add was getting a quality vehicle that fit my needs, not the dealership's. Kwame found us the car we wanted (Honda Insight) in the color and with the add-ons we were looking for. He was friendly throughout the entire process, even though it meant extra work and going through another dealership. I feel confident in our purchase, and that's exactly the first-time buying experience I had hoped for. More

My husband and I had sent an email requesting an internet quote on a 2010 Honda Element. Kwame responded and my husband had a nice exchange with him about the car. We were going to go in the 48 hours to look quote on a 2010 Honda Element. Kwame responded and my husband had a nice exchange with him about the car. We were going to go in the 48 hours to look at the car which would have put us at the weekend. In the meantime, Kwame sent an email about "March Madness Deal Busters." One of the deals was a "Loaded Honda Pilot for $28,985". I went in to 1. look at the Element and 2. See about the loaded Pilot. The only thing loaded about that particular Pilot was the price and the mileage. No sunroof, no leather seats and nearly 7,000 miles (2009). There was a 2010 burgundy pilot with leather, sunroof etc. parked nearby. Kwame said he could get me a good price. Final tally was $31,995. I asked for $30,000. He went to talk to Tony. Tony came to meet me and started pulling out supposed documents stamped with "Confidential" about the prices they as salespeople can sell cars for without losing money and the $31,995 was already WAAAYYY below. Like I'm some idiot who has never bought cars before. I got up at that point as I did not want to play the game. I forgot my Blackberry case in Kwame's office and he called me later that evening to let me know. I stopped by the following day, got my blackberry case and on the way out of the lot, what do I spot but a burgundy pilot with a "March Madness Deal buster price of $28,985". I stopped my car at the entrance, jumped out and went up to the window where I checked it out. I couldn't see the mileage as the engine was off, but I did see it had black leather and the third row was also down and had a mud cover. I immediately called Kwame on my phone and asked about it. (I would have gone inside, but I was already late picking up my daughter from school) He paused when I inquired about it, then started stumbling that it WASN'T the same car and that it was a 2008 and he would check it out to make DOUBLY sure, and call me back. Needless to say I am still waiting for that call. I found the entire episode bizarre and I didn't like them acting like they were the sharpest knives in the drawer. Obviously these two didn't want to make a sale and must be independently wealthy as they do not care about the commission. At this point, I am going to buy a Nissan Murano, will never go back to this Honda dealership, and plan to tell everyone I know about my experience. Even random people I meet on the street. Better Business Bureau is my next step. More

My husband and I both agree, this was the most professional and enjoyable experience we have ever had buying a car. Our salesman, Walter Whitford, was outstanding! We highly recommend meeting him. professional and enjoyable experience we have ever had buying a car. Our salesman, Walter Whitford, was outstanding! We highly recommend meeting him. We never once felt we were getting a sales pitch or felt pressure to purchase a car or decide one color over another. They were willing to find the perfect car for us, not just a car on their lot. Walter showed us details of the car that would suit our needs. He even spent time with us finding a way to keep two car seats in the car while still accessing the third row with ease (without having to take out the car seats). He brought up three cars for us, just to decide on the color. He moved each one under the light (we looked at night) and he even had one of the cars washed when I mentioned "I just can't see the color very well". He also drove us down to the garage, under the bright lights, to see the color too. He went above and beyond. Nancy Herrera was amazing as well. She highlighted all the key items I may need to reference in our new manuals and paperwork. Usually, you get "Here are your 5 Manuals" and if you need a code for the stereo, good luck finding them in your new papers. They were all friendly, sincere, detailed, knowledgeable, and extremely helpful. And they all stayed as late as it took for us to decide on exactly what we wanted. The Sales Manager, Tony Ramazani, became an instant friend. He welcomed us to the Oursiman Honda family and has already gone above and beyond helping us prep our old car to return to another dealership. Wonderful! We honestly, can't say enough. We highly recommend this dealership over any other Honda dealership in the VA, MD, DC area. More

I have given the highest rating for several reasons. First, from the moment my wife and I walked in the door we were treated respectfully and courteously. Second, we met with Salesperson Walter Whitfor First, from the moment my wife and I walked in the door we were treated respectfully and courteously. Second, we met with Salesperson Walter Whitford who was exceptional. Walter knew every detail about the car, including the intricate details about the electronics, seat movements, safety issues and other areas which were extremely important to my wife and I. Third, there was absolutely no pressure from anyone. It was truly the best car buying experience that both of us have ever had. Additionally, Mr. Ramizani and Mr. Whitford stayed beyond the closing hours of the store in their personal time to ensure we could complete our business the same evening we came to the store. We had visited 2 other Honda dealerships and other brand dealerships in the week prior to our visit to Ourisman. We did not have the intention of leasing the vehicle that evening but once we began to work with Mr. Whitford and Mr. Ramizni we knew this is where we would direct our business. I would recommend this dealership to anyone. Thank you. Max Holtzman More

We have purchased and continue to service three Hondas at Ourisman Honda. We keep going back because we love Hondas and love dealing with everyone at Ourisman. It is just so easy to talk to anyone there abou Ourisman Honda. We keep going back because we love Hondas and love dealing with everyone at Ourisman. It is just so easy to talk to anyone there about your car. Each car purchase was made easy with their professional sales staff. I have never had to return my car after a service, it is always done right the first time. My Odyssey, with 168,000 miles on it will have to be replaced someday and I know that we will just decide which will be the right Honda for us once again. More