Ourisman Honda

This was my first car purchase and I wanted to be sure I was getting a quality vehicle that fit my needs, not the dealership's. Kwame found us the car we wanted (Honda Insight) in the color and with the add was getting a quality vehicle that fit my needs, not the dealership's. Kwame found us the car we wanted (Honda Insight) in the color and with the add-ons we were looking for. He was friendly throughout the entire process, even though it meant extra work and going through another dealership. I feel confident in our purchase, and that's exactly the first-time buying experience I had hoped for. More

My husband and I had sent an email requesting an internet quote on a 2010 Honda Element. Kwame responded and my husband had a nice exchange with him about the car. We were going to go in the 48 hours to look quote on a 2010 Honda Element. Kwame responded and my husband had a nice exchange with him about the car. We were going to go in the 48 hours to look at the car which would have put us at the weekend. In the meantime, Kwame sent an email about "March Madness Deal Busters." One of the deals was a "Loaded Honda Pilot for $28,985". I went in to 1. look at the Element and 2. See about the loaded Pilot. The only thing loaded about that particular Pilot was the price and the mileage. No sunroof, no leather seats and nearly 7,000 miles (2009). There was a 2010 burgundy pilot with leather, sunroof etc. parked nearby. Kwame said he could get me a good price. Final tally was $31,995. I asked for $30,000. He went to talk to Tony. Tony came to meet me and started pulling out supposed documents stamped with "Confidential" about the prices they as salespeople can sell cars for without losing money and the $31,995 was already WAAAYYY below. Like I'm some idiot who has never bought cars before. I got up at that point as I did not want to play the game. I forgot my Blackberry case in Kwame's office and he called me later that evening to let me know. I stopped by the following day, got my blackberry case and on the way out of the lot, what do I spot but a burgundy pilot with a "March Madness Deal buster price of $28,985". I stopped my car at the entrance, jumped out and went up to the window where I checked it out. I couldn't see the mileage as the engine was off, but I did see it had black leather and the third row was also down and had a mud cover. I immediately called Kwame on my phone and asked about it. (I would have gone inside, but I was already late picking up my daughter from school) He paused when I inquired about it, then started stumbling that it WASN'T the same car and that it was a 2008 and he would check it out to make DOUBLY sure, and call me back. Needless to say I am still waiting for that call. I found the entire episode bizarre and I didn't like them acting like they were the sharpest knives in the drawer. Obviously these two didn't want to make a sale and must be independently wealthy as they do not care about the commission. At this point, I am going to buy a Nissan Murano, will never go back to this Honda dealership, and plan to tell everyone I know about my experience. Even random people I meet on the street. Better Business Bureau is my next step. More

My husband and I both agree, this was the most professional and enjoyable experience we have ever had buying a car. Our salesman, Walter Whitford, was outstanding! We highly recommend meeting him. professional and enjoyable experience we have ever had buying a car. Our salesman, Walter Whitford, was outstanding! We highly recommend meeting him. We never once felt we were getting a sales pitch or felt pressure to purchase a car or decide one color over another. They were willing to find the perfect car for us, not just a car on their lot. Walter showed us details of the car that would suit our needs. He even spent time with us finding a way to keep two car seats in the car while still accessing the third row with ease (without having to take out the car seats). He brought up three cars for us, just to decide on the color. He moved each one under the light (we looked at night) and he even had one of the cars washed when I mentioned "I just can't see the color very well". He also drove us down to the garage, under the bright lights, to see the color too. He went above and beyond. Nancy Herrera was amazing as well. She highlighted all the key items I may need to reference in our new manuals and paperwork. Usually, you get "Here are your 5 Manuals" and if you need a code for the stereo, good luck finding them in your new papers. They were all friendly, sincere, detailed, knowledgeable, and extremely helpful. And they all stayed as late as it took for us to decide on exactly what we wanted. The Sales Manager, Tony Ramazani, became an instant friend. He welcomed us to the Oursiman Honda family and has already gone above and beyond helping us prep our old car to return to another dealership. Wonderful! We honestly, can't say enough. We highly recommend this dealership over any other Honda dealership in the VA, MD, DC area. More

I have given the highest rating for several reasons. First, from the moment my wife and I walked in the door we were treated respectfully and courteously. Second, we met with Salesperson Walter Whitfor First, from the moment my wife and I walked in the door we were treated respectfully and courteously. Second, we met with Salesperson Walter Whitford who was exceptional. Walter knew every detail about the car, including the intricate details about the electronics, seat movements, safety issues and other areas which were extremely important to my wife and I. Third, there was absolutely no pressure from anyone. It was truly the best car buying experience that both of us have ever had. Additionally, Mr. Ramizani and Mr. Whitford stayed beyond the closing hours of the store in their personal time to ensure we could complete our business the same evening we came to the store. We had visited 2 other Honda dealerships and other brand dealerships in the week prior to our visit to Ourisman. We did not have the intention of leasing the vehicle that evening but once we began to work with Mr. Whitford and Mr. Ramizni we knew this is where we would direct our business. I would recommend this dealership to anyone. Thank you. Max Holtzman More

We have purchased and continue to service three Hondas at Ourisman Honda. We keep going back because we love Hondas and love dealing with everyone at Ourisman. It is just so easy to talk to anyone there abou Ourisman Honda. We keep going back because we love Hondas and love dealing with everyone at Ourisman. It is just so easy to talk to anyone there about your car. Each car purchase was made easy with their professional sales staff. I have never had to return my car after a service, it is always done right the first time. My Odyssey, with 168,000 miles on it will have to be replaced someday and I know that we will just decide which will be the right Honda for us once again. More

From my first interaction with Kwame, when I called Ourisman for a price quote up until the last, when he waved goodbye as we drove away in our new Honda Fit, he was a passionate and informative profes Ourisman for a price quote up until the last, when he waved goodbye as we drove away in our new Honda Fit, he was a passionate and informative professional to work with. I recently totalled what was my very first car and this was my first attempt to navigate my way through new car sales. Unsurprisingly, I was nervous walking into the dealership. Kwame was able to put me at ease and easily gain my trust and respect. He was friendly, personable, and somehow made car shopping into a fun event for my sister and I. I am incredibly happy with my new Honda! Thanks to Kwame and John Violett! More

Tony is a credit to the Ourisman name. He has an amazing personality and the ability to make you feel like you are the most important person in his world from the moment he says "hello" to the moment you le personality and the ability to make you feel like you are the most important person in his world from the moment he says "hello" to the moment you leave the dealership. Not only does he keep his promise, but he goes above and beyond even what he's promised. He treated me AND my 8 year old son with the greatest of courtesy and respect. Tony's response time to my telephone call was amazingly swift. In fact, he called me twice and followed up with an email! I will definitely return to Ourisman Honda and Tony for my future Honda purchases and service/maintenance needs. More

I just purchased a 2010 Honda CR-V EX-L from Ourisman Honda in Bethesda and worked with German Vidal. The process went smoothly and without hassle. I would definitely recommend working with German if y Honda in Bethesda and worked with German Vidal. The process went smoothly and without hassle. I would definitely recommend working with German if you are in search of a Honda! He was very responsive and helpful--and made everything easy! More

Mr. Whitford had been recommended to me as had Orisman Honda. He lived up to his recommendation: polite, knowleadgible, agreeable and humerous. He listened to what I wanted and found it. A very good sal Honda. He lived up to his recommendation: polite, knowleadgible, agreeable and humerous. He listened to what I wanted and found it. A very good salesman. I would recommend him to anyone I know who is car seeking. More