Ourisman Honda
Bethesda, MD
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Very happy with the entire experience. Bob, our salesperson was very friendly and very helpful. It was a wonderful low-pressure sale. I knew I wanted a CR-V but didn't know what "trim level". Bo salesperson was very friendly and very helpful. It was a wonderful low-pressure sale. I knew I wanted a CR-V but didn't know what "trim level". Bob asked me about my needs and wants and then told me he thought the base model would meet those needs/wants. He also told me teh features the other trim levels had so I could decide if I wanted things like heated leather seats or GPS navigation. He never tried to "upsell" - his interest was in getting us the car that met our needs. Before we left the dealership, Bob made sure we knew every feature, the location of everything, and how to operate all the new "bells and whistles". During the process Tony, the sales manager, stopped by several times to make sure everything was going OK. Tony was very friendly and helpful through the process. In the end I got everything I wanted for the price I wanted. Better than that, we left feeling like family. The next car I buy will be from Ourisman Honda (and from Bob and Tony) and I would strongly recommend them to anyone looking to purchase a car. More
I am a very busy professional and I just do not have the time to spend in negotiating a new car purchase. I do my homework beforehand and I know what I want. Kwame recognized that and dealt with me fairly time to spend in negotiating a new car purchase. I do my homework beforehand and I know what I want. Kwame recognized that and dealt with me fairly and directly. He showed me the models I wanted to see and found me a car without any features I did not want to purchase. We got to a fair bottom line in a cash purchase very quickly. I would return to Kwame again when I am in the market for another new car. More
As usual, I received top service from the service team at Honda. Juan Quintero is my contact person most times and he always addresses my concerns quickly. On this occasion, Juan, along with Luis and Vince, Honda. Juan Quintero is my contact person most times and he always addresses my concerns quickly. On this occasion, Juan, along with Luis and Vince, kept trying to resolve my problem over the course of a few days. They were pleasant throughout the process and accommodating to my schedule as we tried to find and fix my problem. Once the car duplicated the problem I was experiencing while in their care, they quickly fixed the car and had it back in my possession in less than half a day. More
Customer service is very good. This dealer offers competitive price. Overall experience is good. I will recommend this dealer. When getting price quote, ask them Is your interested new car has any ad competitive price. Overall experience is good. I will recommend this dealer. When getting price quote, ask them Is your interested new car has any additional dealer installed package?. This dealer provides good financing options. More
Robert provided us with outstanding service. He not only convinced us of Honda’s excellence as a company but also helped us decide between two different models: sifting through our questions/requirements an convinced us of Honda’s excellence as a company but also helped us decide between two different models: sifting through our questions/requirements and customizing a vehicle for our family. We greatly appreciate his professional manner, expert advice, and courteous service. More
Remoe Doherty did a very nice job in selling us a new CR-V. He was very patient and informative. I began my car search by considering a used vehicle, but with his guidance, changed my mind to purchase CR-V. He was very patient and informative. I began my car search by considering a used vehicle, but with his guidance, changed my mind to purchase a 2010 model. The paperwork was handled very quickly. Great experience. More
Friendly, Helpful, and courteous. The most important of all, no pressure. Financing process was the fastest I have ever been involved. Tony Ramazani went above and beyond to make my car shopping a positi all, no pressure. Financing process was the fastest I have ever been involved. Tony Ramazani went above and beyond to make my car shopping a positive experience, and he made sure I leave the dealership happily. More
I bought brand new Honda Ex-P from this dealership. The price was very reasonable plus I was not charged for dealership accessories as this was my second purchase. Mr. Tony Ramazani was very (sales Manager price was very reasonable plus I was not charged for dealership accessories as this was my second purchase. Mr. Tony Ramazani was very (sales Manager) was very courteous and very helpful and he made my purchasing decision very smooth. I rate this Manager No1 if I have to rate. I will definitely my refer friends. More
Bought the car from this dealer and was happy with the sales representative. Also, dealt with the sales manager who was nice to deal with. Another, family member also purchased a vehical from the same de sales representative. Also, dealt with the sales manager who was nice to deal with. Another, family member also purchased a vehical from the same dealer and was satisfied with service. I have been satisfied so far. More
I gave Richard Sears an exellent rating since he broke the car salesman mold! Richard was the first car salesman I felt I could trust. He was was low-keyed yet competent, very relaxed, patient, and helpfu the car salesman mold! Richard was the first car salesman I felt I could trust. He was was low-keyed yet competent, very relaxed, patient, and helpful. I recommend him without reservation and have aleady done so to friends. Charlotte Mahoney More