Ourisman Honda

Ourisman has the horrendous practice of advertising cars for sale that they don’t actually have available. They lure you in with a car they think you want and then as soon as you come in they say, “oh, I’m for sale that they don’t actually have available. They lure you in with a car they think you want and then as soon as you come in they say, “oh, I’m so sorry, that car just sold, but… we have something else for you”. This happened to me at Ourisman Honda in Bethesda yesterday and Ourisman Chevrolet in Clarksville two months ago. And guess what, the Car at Ourisman Honda in Bethesda is still available for sale on their website today. And to make matters even worse, I travelled an hour to get to Bethesda to meet with Ito and when she gave me the “bad” news, I immediately called her out and we headed for the door. She grabbed her phone and followed us out into the parking lot. I was fearful of what she might do. She got her manager, Sergio on the phone and then started knocking on my window. I had to get out of there fast. They are a fraud. Avoid at all costs. More

Javier was very professional, worked tirelessly to get the deal done and we are very happy. Thank you for your courteous assistante the deal done and we are very happy. Thank you for your courteous assistante More

Javier was nothing short of fantastic to work with. Made everything very easy, simple, and convenient. A true pleasure to work with. Made everything very easy, simple, and convenient. A true pleasure to work with. More

They helped us very well with getting our new car. We're very appreciate all the help. We're very appreciate all the help. More

Javier was courteous and attentive and really worked with us to get a good deal. That’s why we like Ourisman! us to get a good deal. That’s why we like Ourisman! More

Sergio and Javier were amazing every step of the way, from the first look at the car to even helping bring me items I had left in my trade-in. They worked to get me the best deal possible and were extrem from the first look at the car to even helping bring me items I had left in my trade-in. They worked to get me the best deal possible and were extremely knowledgeable about all aspects of the vehicle. Their honesty and friendliness really put me at ease and I would recommend them to anyone and everyone. More

Purchasing a car is not at the top of my favorite things to do list, but my purchase experience at Ourisman Honda was excellent and that was due in large part to working with Javier. He was friendly, knowle to do list, but my purchase experience at Ourisman Honda was excellent and that was due in large part to working with Javier. He was friendly, knowledgeable and put me at ease during the process. 10 out of 10 - highly recommend! More

We had been putting off buying a car because of the stereotypical painful process, but it was finally time. We made an appointment with Javier Sáenz after reading reviews and could not have been happie stereotypical painful process, but it was finally time. We made an appointment with Javier Sáenz after reading reviews and could not have been happier. Javier was extremely knowledgeable about the car (Honda CRV Sport Touring Hybrid) was able to answer all of our questions and made the whole process as pleasant as possible. His stellar reviews are well deserved! We were in and out in 4 hours and are extremely happy with our new car. Would highly recommend Javier if you’re looking to buy- he’s friendly, personable and not at all pushy- he let us lead the process and made sure we were comfortable. Would absolutely work with him again! More

The highlight of our car-buying experience was working with Javier Paniagua. His attentive and professional approach truly turned things around after an upsetting and unpleasant encounter with the finance with Javier Paniagua. His attentive and professional approach truly turned things around after an upsetting and unpleasant encounter with the finance manager. Javier’s dedication to customer service made a meaningful difference, and we believe that a similar commitment throughout the entire management team would enhance the customer experience even further. Javier himself would get the highest rating possible for how great he was. More

Excellent customer service, Javier is an excellent salesman, he explains everything in detail and accompanies you until the last step. salesman, he explains everything in detail and accompanies you until the last step. More