Ourisman Ford of Manassas

Jay at the commercial truck center provided outstanding service. Definitely recommend if you need service to look him up. He gave a fair diagnosis of the situation and recommendations. Can't go wrong service. Definitely recommend if you need service to look him up. He gave a fair diagnosis of the situation and recommendations. Can't go wrong More

Employees at the dealership are very knowledgeable and friendly and is very convenient for the job needs friendly and is very convenient for the job needs More

I have a Mustang Mach e. It’s one of the first produced so it has a few bugs. Ourisman Ford has handled them all for me. They are polite when come in and often times remember It’s one of the first produced so it has a few bugs. Ourisman Ford has handled them all for me. They are polite when come in and often times remember my name. A plus in my book. When I first got it they even came out to my house to give a tutorial. This car, being electric, had a bit of a learning curve. They were patient and very helpful. This is a dealership I will return to when buying a new car More

Ourisman Ford has provided multiple services to me over the years. They repair my SUV and conduct my emissions and state inspections. Bottom line, they keep my vehicle on the road! the years. They repair my SUV and conduct my emissions and state inspections. Bottom line, they keep my vehicle on the road! More

Good Service fair price, my only knock would be I had too call the dealership for a status. call the dealership for a status. More

They are very professional and friendly. They took care of the oil change and didn’t try to add any unnecessary work to it. They took care of the oil change and didn’t try to add any unnecessary work to it. More

I had a great experience with Marco in the service department. Looking forward to my next visit department. Looking forward to my next visit More

If I could give negative stars, I would. I dropped my 2013 Nissan Altima off for a safety inspection on a Monday night. Tuesday morning I received a call that a transporter had hit my car a I dropped my 2013 Nissan Altima off for a safety inspection on a Monday night. Tuesday morning I received a call that a transporter had hit my car and they had sent it over to a body shop to fix the front bumper. I asked about a loaner as this is my only car and was told they did not have any available. I was going out of town Friday and told the service advisor if I was not going to have my car back in time they needed to provide a rental. Thursday morning I received a call saying a rental had been arranged at Enterprise and to go over when I was ready to pick up the vehicle. I had to get someone to drive me over only to find out the dealership hadn't arranged a rental and there were no cars available. The rental company had me go home while they scrambled to find me a car and then were able to get me taken care of. An hour after I got the rental, the dealership called to say the car was ready. I went to pick up my car only to find the after market bulbs I had just installed for the drivers side high beam, low beam, and fog light had been replaced with regular, dimmer bulbs, the metal near the driver's headlight assembly was pushed in, the trim for the grill wasn't attached on either corner for at least 2 inches on either side, the washer fluid fill neck was missing the nylon rivet and was installed upside down, the weather stripping on the front of the hood stuck out past the edge of the car, the insulation on the passenger side wasn't installed correctly, there were 5 fasteners missing from the insulation attachment to the hood, and there was a wire dangling down under the bumper on the passenger side. The service advisor asked me to bring the car back Monday and they would address it. The next day, i had to replace the battery as it was cracked and leaking. I called Monday to speak with the service manager to explain the issues and he advised he had ordered the bulbs and they would address the issues when those came in. I am still waiting for pictures of the damage and paperwork detailing what work was performed to repair the damage. I'm took my vehicle back for them to correct the repairs. When I got it back it still had the wrong bulbs installed on the driver side and now my fog lights do not work at all. The paint inside the driver side of the engine bay appears to have been ground off, there is a large gap on the drivers side support pillar next to the windshield, and rain now enters the engine bay through a gap in the right side of the hood. I filed a complaint with Ford corporate, but they said it's up to the dealership to fix the issues as this is a business matter. I do not want them touching my vehicle again and am going to reach out to the service director since neither Jose Romero the Service Manager or Marco Ramirez the Service Advisor have been willing to provide documentation for the damage they caused or to effect proper repairs. More

Scheduling was easy, car was completed hours ahead of its eta - jose was professional and polite eta - jose was professional and polite More

Ali was very professional in handling my deal online. He was easy to work with and I feel like I got a fair deal. He was easy to work with and I feel like I got a fair deal. More