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Ourisman Ford of Manassas

Manassas, VA

Overview
Employees
Reviews
Vehicles
4.2
366 Reviews
Proudly serving Manassas, Centreville, Fairfax, Chantilly, Woodbridge, and surrounding areas in Virginia, customers have trusted the Ourisman name for all their automotive sales and service needs. Here at Ourisman Ford of Manassas, we have put all that experience into the newest, easiest way to buy a brand-new Ford or quality pre-owned car, van, or sport utility vehicle online. We have a huge selection to choose from and an all-new, easy-to-navigate website, featuring up-to-date specials and incentives. We are the #1 Ford Dealer in the Region, #1 Ford Dealer in Virginia, and #1 Commercial Truck Center in the Nation! Try our Ourisman Express purchase for the fastest and easiest way to purchase a new or preowned vehicle!
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8820 Centreville Rd

Manassas, VA

20110

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Showing 366 reviews

February 21, 2025

Great 1v1 communications on the warranty work on our '25 Explorer. Amy was a stellar Service Representative. Very thankful for the Loaner that was provided which was a similarly equipped Explorer. Thanks More

by mellingerem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Andre
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 15, 2025

Ford service has taken the next step towards incredible customer service . Uber rides home and back to the dealership is impressive. I recently stopped in for an oil change and ourisman completed my recal More

by bsperty2
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josue
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Feb 17, 2025 -

Ourisman Ford of Manassas responded

We're delighted to hear that you had such a positive experience with our service at Ourisman Ford of Manassas! Providing convenient options like Uber rides and efficient service is what we strive for. Thank you for your feedback, and we'll be here whenever you need us next!

February 14, 2025

I bought a part from these people and got the wrong part I paid $134.50 the only refunded me $88.54 I don't care if there is a restock fee but to charge almost 50 dollars to restock a part is absolutely rid More

by stephaniekaylyons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Parts department
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Feb 14, 2025 -

Ourisman Ford of Manassas responded

Stephanie, I'm sorry to hear about your experience with the part refund. We strive for transparency in our policies and it's concerning that you feel this way. Please reach out so we can discuss this further and work towards a resolution. Thank you, Jose Romero - Service Manager - (703) 368-3184

January 20, 2025

Extremely rude and unprofessional purchase experience with Carlos Moran. Sales individual was very coy, deceitful and terse. Thousands of dollars in hidden fees, with absurd dealer processing fees. This More

by Customer
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Carlos Moran
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2025 -

Ourisman Ford of Manassas responded

Diane, we are sorry to hear about this experience. This does not live up to the standards we have in place for our team. We would like to discuss this directly with you. Unfortunately, based on the name on your Google review we are not able to locate you in our system so that we can reach out. Sometimes customers have a different last name on their Google profile and this causes an issue. We would like the opportunity to speak with you about this. You can reach out to me directly at christopher.legg@ourisman.com to set up a time to speak that is convenient for you. Thank you - Chris Legg - Marketing Director - christopher.legg@ourisman.com

January 07, 2025

Very nice people to deal with. Fast service. So far I have been happy with their service. More

by shifflet2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeannette Shalaby
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2025 -

Ourisman Ford of Manassas responded

Hi Shifflet! We appreciate your shoutout to our team at Ourisman Ford of Manassas! We'll see you next time!

December 29, 2024

Instead of finding what was wrong, tried to replace something major $9000 estimate, fixed somewhere else$300 More

by timanddo2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cristian
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Jan 06, 2025 -

Ourisman Ford of Manassas responded

Tim, it's concerning to hear about your experience with the repair estimate. We strive for accurate diagnostics and fair pricing, so this feedback is important to us. If you're open to discussing this further or have any questions, please reach out at your convenience. Thank you, Jose Romero - Service Manager - (703) 368-3184

December 19, 2024

I allways trust the best and that's Ourisman Ford for my truck services when I need it More

by egor010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett
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Dec 19, 2024 -

Ourisman Ford of Manassas responded

Thank you for trusting the Ourisman Ford of Manassas team with your truck's service needs! We're grateful for your support and look forward to seeing you at your next visit!

December 19, 2024

I had my truck in there for recall service and was treated like a customer that was paying for service with respect, friendly, and courteous I would highly recommend this dealer More

by JB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco in Service
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Dec 19, 2024 -

Ourisman Ford of Manassas responded

JB, we're delighted to hear that you felt respected and well-treated during your recall service at Ourisman Ford of Manassas. Thank you for recommending us!

December 18, 2024

A very difficult problem was hard problem to diagnose but they found it in two days. Also they delivered the car back to my home More

by Dminogue2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Andre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2024 -

Ourisman Ford of Manassas responded

We're delighted to hear that our team at Ourisman Ford of Manassas was able to diagnose and resolve the issue promptly for you. Delivering your car back home is just one way we aim to make things convenient. Thank you for sharing your experience!

December 18, 2024

It was a pleasure doing business with our sales consultant Carlos Cabrera. He made everything quick, simple, and easy. Kept me up to date with the transit and delivery of the vehicle. Thank you, Ca More

by ordonez_g
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Cabrera
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Dec 18, 2024 -

Ourisman Ford of Manassas responded

We're delighted to hear that Carlos made your experience at Ourisman Ford of Manassas smooth and efficient. Keeping you informed throughout the process is what we strive for, so thank you for sharing this feedback!

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