Ourisman Fairfax Toyota

I have used this dealership for over 20 years. On 9/24/2024, I bought a new, 2024 Toyota Highlander Hybrid, Platinum edition. As an older driver, I was very concerned with car safety featu On 9/24/2024, I bought a new, 2024 Toyota Highlander Hybrid, Platinum edition. As an older driver, I was very concerned with car safety features. The car I drove previously was a 2001 Toyota Sienna, with 244,000+ miles on it, and it had no modern safety features, except air bags and anti-lock brakes. My salesperson, Oleg Lukyanchikov, was very professional, knowledgeable, personable and totally trustworthy and honest. Oleg showed me several cars, designed to help me figure out exactly what I wanted. No pressure at all, from Oleg. I am very happy with my new car and with Oleg. I recommend Oleg and Ourisman Fairfax Toyota fully, without any reservation. I would buy from Oleg and Ourisman Fairfax Toyota again, no question. The process of buying the car was very smooth and the entire staff that I met with, including Sebastian, were very helpful and understanding of my needs. They really helped me. Outstanding job, Oleg and Ourisman Fairfax Toyota !! Thanks, everybody, especially Oleg. More

I was dealing with Sherif Ahmed and he helped ne find the right car with good price. I would recommend anyone esp. my friends to buy car from him as I had a great experience and all the good management the right car with good price. I would recommend anyone esp. my friends to buy car from him as I had a great experience and all the good management \\ More

Excelente servicio. Jaime Alvarado muchas gracias por el excelente servicio y Alejandro chico de finanzas. Recomiendo este concesionario para la compra de tu auto. Excel Jaime Alvarado muchas gracias por el excelente servicio y Alejandro chico de finanzas. Recomiendo este concesionario para la compra de tu auto. Excelente servicio, muy amables. Los mejores. Servicio al cliente 10/10☆☆☆☆☆🙂🙂🙂🙂 Excelente trabajo More

Had an irregular situation. Bought a 2024 Toyota Corolla Hatchback Nightshade SE, I liked the car but it was not the car that I love. Returning the car was a slight headache for Bought a 2024 Toyota Corolla Hatchback Nightshade SE, I liked the car but it was not the car that I love. Returning the car was a slight headache for me at no fault to the staff. I came in wanting one specific model and in a very specific colorway. They could have easily said no to me and and that would be the end, but they where willing to help - even if I was being very particular about the car. Special thanks to the people below and how they help with this process. Oleg Lukyanchikov (Sales Consultant) - He provided all the information for the first and second car beautifully. He is very personable and wants you to find THE car. Meeting him again for the return of the first car (before he even was scheduled to show) provided some comfort that I would be treated more then a person buying a car. After finding the ONE he personally drove to Wood bridge retrieve the vehicle. If you want someone that sees what you want Oleg is the man. Nayne Mohamed (Sales Manager) - He provide all the options that I could go with. He broke down a slight issue with returning the car with Ownershield (warrenty) that could simply not be paid and needed to be transferred to a vehicle on the lot. Being that I was very specific on the car I wanted he started to work on a plan. He updated and worked with me to find the ONE and he simply provided a very smooth and hitch-less plan. A very big thank you to the inventory manager. She was searching high and low for the car that I wanted. I didn't catch her name but to you, You are a rock-start! Really wish I could have thanked you in person. Last but not least, Adam Zaboli (Business Manager) - He provided great customer service when it came down to the financing. He broke down each and every amount. Provide some great information on the warranties and broke down how I would need to use them and when. The only reason I went with two warranties was how he described them and gave me situations that I could possibly be in commuting to and from work. I usually only go for GAP insurance but when with two other warranties that would have been handy with my previous car. Paswale Bruni (Business Manager) - He provide a very smooth transition from moving the loan from one car to another. I've read online that this process can take hours at other non Toyota Dealers. I sat down and he had all the paperwork ready. Thank you everyone for the help and providing a service that I would honestly recommend everyone in my social circle to experience even if they do not by a car there. More

I brought my Prius V three weeks ago for the 60,000 mile check up, once again Carroll Hyman was my service manager. His attention to my car’s maintenance is outstanding, not only he is extremely professiona check up, once again Carroll Hyman was my service manager. His attention to my car’s maintenance is outstanding, not only he is extremely professional, but trustworthy. I appreciate that he always gives me heads up on what my car will be needing ahead of time to prepare me for any future expenses. He is the reason why I continue to bring my car to the Fairfax branch. More

We took our 2017 RAV4 in for service on 12/6/2023. Maurice Allen, Assistant Service Manager handled the processing of our service appointment. He was extremely helpful and professional. Included in Maurice Allen, Assistant Service Manager handled the processing of our service appointment. He was extremely helpful and professional. Included in the items to be completed was the annual state safety inspection. In the process of inspecting the RAV4 they found a number of things that needed replaced, but were covered under our extended warranty. In addition, they made a recommendation that we needed new front brakes, an alignment and that we needed to replace the serpentine belt, which were not covered under the warranty. Maurice shared all the information with me and answered all my questions. He was very patient with me so I could feel comfortable with the recommendations. As a result, I authorized all the items that were recommended. The bottom line is this. I trust Maurice Allen and he respresents Ouirsman Fairfax Toyota well. He is one of the best service managers I have ever dealt with. More

We had an extremely positive experience with the service department—said no one ever! Except this time, it could never be more true. My service light came on in my Rav4. I called my neighborhood, Ourisman department—said no one ever! Except this time, it could never be more true. My service light came on in my Rav4. I called my neighborhood, Ourisman Fairfax Toyota, late yesterday afternoon. It was Saturday. The person who answered the phone was awesome. I am sorry I did not get her name. While there were no service appointments' left, given the time of day, I didn't expect there to be, she had me bring my car in as a drop-in. David Martin, Assistant Service Manager, greeted us and determined that my car was due for an oil change. Even though it was late in the afternoon, Mr. Martin made it possible for my car to be serviced while I waited. Less than an hour later, I was back on the road. I've not met a kinder man. Mr. Martin understood that I just started a new job and that I needed my car to commute to work the next day. As a new employee, the last thing I wanted to do was ask my new employer for time off so that I could have my car serviced. I am very grateful to Mr. Martin and to Ourisman. I highly recommend Ourisman, Fairfax Toyota, and all of the great people there. They care. More

Quick new car purchase. Was very happy about the professionalism they displayed. Sales person, sales manager, and finance person got me the best deal possible. Was very happy about the professionalism they displayed. Sales person, sales manager, and finance person got me the best deal possible. More

Fantastic dealership with sales people who will help you every step of the way even with insurance. every step of the way even with insurance. More

We are from out of State, looking for a Toyota Highlander AWD. Dealers in our State in southern region informed us they couldn’t find one for us. Searched around and found Tony Armendariz at Ourisman who w AWD. Dealers in our State in southern region informed us they couldn’t find one for us. Searched around and found Tony Armendariz at Ourisman who went above and beyond to locate one. Had to wait a while though, wasn’t in production yet. Once it arrived from the factory Tony had everything done before we showed up at the dealership. A wonderful experience for my wife and I. Thank you Tony Armendariz. DC More